Bedienungsanleitung BEKO WEY94P64E (Seite 32 von 40) (Englisch)

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32 / EN Washing Machine / User Manual

5 Troubleshooting

Problem Cause Solution

Programmes do not start after the

loading door is closed.

Start / Pause / Cancel button is not pressed. • Press Start / Pause / Cancel button.

It may be difficult to close the loading door in case of

excessive loading.

• Reduce the amount of laundry and make sure

that the loading door is closed properly.

Programme cannot be started or

selected.

The product has switched to self protection mode

due to a supply problem (line voltage, water pressure,

etc.).

• To cancel the programme, turn the Programme

Selection knob to select another programme.

Previous programme will be cancelled.

(see.“Cancellation of programme”)

Water inside the product. Some water has remained in the product due to the

quality control processes in the production.

• This is not a failure; water is not harmful to the

product.

The product does not take water

in.

Tap is turned off. • Turn on the taps.

Water inlet hose is bent. • Flatten the hose.

Water inlet filter is clogged. • Clean the filter.

Loading door is not closed. • Close the door.

The product does not drain water. Water drain hose is clogged or twisted. • Clean or flatten the hose.

Pump filter is clogged. • Clean the pump filter.

Product vibrates or makes noise. Product is standing unbalanced. • Stable the product by adjusting the feet.

A hard substance has entered into the pump filter. • Clean the pump filter.

Transportation safety bolts are not removed. • Remove the transportation safety bolts.

Laundry quantity in the product is too little. • Add more laundry to the product.

Excessive laundry is loaded in the product. • Take out some of the laundry from the product

or distribute the load by hand to balance it

homogeneously in the product.

Product is leaning on a rigid item. • Make sure that the product is not leaning on

anything.

There is water leaking from the

bottom of the product.

Water drain hose is clogged or twisted. • Clean or flatten the hose.

Pump filter is clogged. • Clean the pump filter.

Product stopped shortly after the

programme started.

Machine has stopped temporarily due to low voltage. • Product will resume running when the voltage

restores to the normal level.

Product directly drains the water

it takes in.

Draining hose is not at adequate height. • Connect the water draining hose as described in

the user manual.

No water can be seen in the

product during washing.

Water is inside the invisible part of the product. • This is not a failure.

Loading door cannot be opened. Loading door lock is activated because of the water

level in the product.

• Drain the water by running the Pump or Spin

programme.

Product is heating up the water or it is at the spinning

cycle.

• Wait until the programme completes.

Loading door may be stuck because of the pressure it

is subjected to.

• Grab the handle and push and pull the loading

door to release and open it.

If there is no power, loading door of the product will

not open.

• To open the loading door, open the pump filter

cap and pull down the emergency handle

positioned at the rear side of the said cap. See

"Loading door lock"

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