Bedienungsanleitung BEKO WTV 8712 XW (Seite 24 von 64) (Deutsch, Englisch)

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Washing Machine / User’s Manual

5 Troubleshooting

Problem Reason Solution

Program does not start after

closing the door.

Start / Pause / Cancel button was not pressed. • *Press the Start / Pause / Cancel button.

It may be difficult to close the loading door in case of

excessive loading.

• Reduce the amount of laundry and make sure that

the loading door is closed properly.

Programme cannot be started or

selected.

Washing machine has switched to self protection

mode due to a supply problem (line voltage, water

pressure, etc.).

• To cancel the programme, turn the Programme

Selection knob to select another programme.

Previous programme will be canceled. (see.

“Cancellation of program”)

Water in the machine. Some water might have remained in the product due

to the quality control processes in the production.

• This is not a failure; water is not harmful to the

machine.

The machine enters standby mode

after the programme starts or it

does not take in water.

Tap is turned off. • Turn on the taps.

Water inlet hose is bent. • Flatten the hose.

Water inlet filter is clogged. • Clean the filter.

Loading door may be open. • Close the door.

The water connection may be wrong or water may be

cut off (When the water is cut off, washing or rinsing

LEDs flash).

• Check the water connection. If the water is cut

off, press the Start/Pause key after the water has

been supplied again to resume the operation from

standby mode.

Machine does not drain water. Water drain hose might be clogged or twisted. • Clean or flatten the hose.

Pump filter is clogged. • Clean the pump filter.

Machine vibrates or makes noise. Machine might be standing unbalanced. • Adjust the feet to level the machine.

A hard substance might have entered into the pump

filter.

• Clean the pump filter.

Transportation safety bolts are not removed. • Remove the transportation safety bolts.

Laundry quantity in the machine might be too little. • Add more laundry to the machine.

Machine might be overloaded with laundry. • Take out some of the laundry from the machine

or distribute the load by hand to balance it

homogenously in the machine.

Machine might be leaning on a rigid item. • Make sure that the machine is not leaning on

anything.

There is water leaking from the

bottom of the washing machine.

Water drain hose might be clogged or twisted. • Clean or flatten the hose.

Pump filter is clogged. • Clean the pump filter.

Machine stopped shortly after the

programme started.

Machine might have stopped temporarily due to low

voltage.

• It will resume running when the voltage restores to

the normal level.

Machine directly discharges the

water it takes in.

Draining hose might not be at adequate height. • Connect the water draining hose as described in

the operation manual.

No water can be seen in the

machine during washing.

The water level is not visible from outside of the

washing machine.

• This is not a failure.

Loading door cannot be opened. Door lock is activated because of the water level in

the machine.

• Drain the water by running the Pump or Spin

programme.

Machine is heating up the water or it is at the spinning

cycle.

• Wait until the programme completes.

Child lock is engaged. Door lock will be deactivated

a couple of minutes after the programme has come

to an end.

• Wait for a couple of minutes for deactivation of

the door lock.

Loading door may be stuck because of the pressure it

is subjected to.

• Grab the handle and push and pull the loading

door to release and open it.

Washing takes longer time than

specified in the manual.(*)

Water pressure is low. • Machine waits until taking in adequate amount

of water to prevent poor washing quality due to

the decreased amount of water. Therefore, the

washing time extends.

Voltage might be low. • Washing time is prolonged to avoid poor washing

results when the supply voltage is low.

Input temperature of water might be low. • Required time to heat up the water extends in cold

seasons. Also, washing time can be lengthened to

avoid poor washing results.

Number of rinses and/or amount of rinse water might

have increased.

• Machine increases the amount of rinse water

when good rinsing is needed and adds an extra

rinsing step if necessary.

Excessive foam might have occurred and automatic

foam absorption system might have been activated

due to too much detergent usage.

• Use recommended amount of detergent.

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