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13
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13 GUARANTEE AND SERVICE
GUARANTEE AND SERVICEGUARANTEE AND SERVICE
GUARANTEE AND SERVICE
The phone system is guaranteed for 12 months from the date of
purchase shown on your sales receipt. This guarantee does not cover any
faults or defects caused by accidents, misuse, fair wear and tear, neglect,
faults on the telephone line, lightning, tampering with the equipment, or
any attempt at adjustment or repair other than through approved
agents.
Please keep your sales (till) receipt this is your guarantee.
Please keep your sales (till) receipt this is your guarantee.Please keep your sales (till) receipt this is your guarantee.
Please keep your sales (till) receipt this is your guarantee.
You should also keep the original packaging material.
In the unlikely event that you need to return your phone system to our
Repair Centre while it is under guarantee, there may be a handling
charge.
13.1
13.113.1
13.1 While the unit is under Guarantee
While the unit is under GuaranteeWhile the unit is under Guarantee
While the unit is under Guarantee
1. Disconnect the base unit from the telephone line and the mains
electricity supply.
2. Pack up all parts of your phone system, using the original package.
3. Return the unit to the shop where you bought it, making sure you
take your sales receipt.
Remember to include the mains adapter.
13.2
13.213.2
13.2 After the Guarantee has expired
After the Guarantee has expiredAfter the Guarantee has expired
After the Guarantee has expired
If the unit is no longer under Guarantee, first follow steps 1 and 2 as for
repair under Guarantee. Then...
1. Call Helpline on 0845 345 9677 (for UK only) and ask for a quotation
of the repair charge and details of where to send your phone system
for repair.
2. Make sure you include with your phone system.
Your name and address
A cheque or postal order for the value of the repair
A brief description of the fault.
3. Return your phone system to the address given by the Service
Department.
* This does not affect your statutory rights.
