Troubleshooting
262 BlackBerry Wireless Handheld
Frequently asked questions
Alarm
Why is my Alarm not notifying me?
• Verify that the Alarm On/Off field is set to On. When the Alarm is set, a bell icon appears on the
Home screen. Refer to "Setting the Alarm" on page 236 for more information.
• Verify that the Alarm item is set correctly in your notification profile. The Volume field in your
selected notification profile should be set to Low, Medium, High, or Escalating, instead of
Mute. Refer to "Customizing notification profiles" on page 238 for more information.
• If you turn off your handheld using the Power button or the Turn Power Off icon on the
Home screen, Alarm notifications do not turn on the handheld. Set the handheld Auto On/Off
feature if you want your Alarm to notify you. Refer to "Setting the Auto On/Off feature" on page
246 for more information.
Attachment Service
Why is my attachment not opening?
• Verify that the attachment that you are opening is a supported attachment type. Attachments
with the following file name extensions are supported: .doc, .pdf, .txt, .wpd, .xls, and .ppt.
• If you are opening a .pdf file that is password protected, verify that you typed the correct
password.
How do I know if I need to enter a password to view my attachment?
• The Attachment Service currently supports password-protected .pdf file attachments. If you try
to view a password-protected .pdf file attachment and you do not type a password, the
attachment request fails. An error message appears informing you that it is a
password-protected attachment. Refer to "Handheld error messages" below for more
information.
I requested an attachment and an X icon appears where the check mark usually
appears. What should I do?
• When an X appears beside a requested attachment, a problem prevented the attachment from
being retrieved. Check the file name extension of the attachment that you are requesting to
verify that it is a supported attachment type.
Why is my message marked as unread again?
• After you retrieve an attachment, the message that contains the attachment is marked as
unread on the Messages screen. This indicates that the attachment is available for viewing. The
message is marked as read after you open the message again.
How do I save attachments?
• Your attachment is connected to your message. To save the attachment, you must save the
message. Refer to the
Handheld User Guide
for information on saving messages.
