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Phone — frequently asked questions
Why can I not make calls?
Why am I no longer receiving calls?
How do I make calls from the Home screen?
Can I use the phone when the device or keyboard is
locked?
Can I send email messages and use the browser
during a call?
How do I format conference call numbers in
messages?
Can I block calls?
Can I use call forwarding?
How do I edit the phone number to which my calls are
forwarded?
Can I use call waiting?
Can I use FDN mode on my device?
Can I use a TTY device with my device?
How do I hide my device phone number from a contact
when making a call?
Can I set the phone to display frequently called
numbers?
How do I change how long messages and phone call
logs remain in a messages list?
How do I stop my device from answering or ending
calls automatically?
Can I change how my phone number appears in the
phone?
Why isn’t the ring tone being played the number of
times that I have set?
Why can I not make calls?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you still cannot make calls, verify that fixed dialing
number mode is turned off. In the phone options, click
FDN Phone List. Click the trackwheel. Click Disable
FDN mode.
Why am I no longer receiving calls?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you still cannot receive calls, verify that call blocking
and call forwarding are turned off.
How do I make calls from the Home
screen?
In the phone options, click General Options. Verify
that the Dial From Home Screen field is set to Yes.
You can make calls from the Home screen, but you
cannot use Home screen shortcuts.
Can I use the phone when the device
or keyboard is locked?
The BlackBerry® device is designed to enable you to
make emergency calls when your device or keyboard
is locked.
