into the BlackBerry device that you used to encrypt the file. In the media card options, set the Encryption Mode field to None or
Security Password.
My device is not using the correct ring tone or Home screen background
If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device
password and you reset your device, unlock your device.
Map troubleshooting
I cannot view a location
Verify that no punctuation marks appear in the location information.
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads new location information.
Contact troubleshooting
I cannot find the Add Custom Phone Tune menu item
If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,
you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application
on your computer, because the birthday field is a date field in the email application on your computer.
Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box
when you change a recurring appointment or meeting.
Alarm troubleshooting
My alarm does not notify me on the weekend
In the alarm, verify that the Active on Weekends field is set to Yes.
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
If the Bluetooth® enabled device that you are pairing with has no screen where you can type a passkey, the passkey might already be
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