Delete the previous version of the BlackBerry Device Software
If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To
increase the amount of available memory on your device, you can remove the previous version manually.
1. In the device options, click Advanced Options.
2. Click Wireless Upgrade.
3. Click Previous upgrade succeeded.
4. Press the Menu key.
5. Click Delete Downgrade Data.
Application troubleshooting
I cannot add applications
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your device has enough memory to add the application.
My device does not have enough available memory to upgrade the BlackBerry Device Software
Try performing the following actions:
• Delete media files, display languages, or third-party applications that you do not use.
• Transfer media files that you have stored in the BlackBerry® device memory to a media card.
131
