BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance
technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data associated with your
organization, such as your work email account. Your administrator sets rules to control whether you can use the same
password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it
are deleted. You can reduce or increase the number of allowed work password attempts in your BlackBerry Balance
settings.
Note: Your administrator might not permit you to change some password lock options for your work space, such as the
password requirement, the timeout duration, and using the same password for your work space and your device.
Network lock and unlock code
To use a SIM card from another service provider, for example, if you’re traveling and want to use a local service provider’s
network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network
Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For
assistance, you can contact your service provider.
SIM card PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized
use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another
device, the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to
enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service
provider for a PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
User Guide Security and backup
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