2. Tap the notification icon to view the Lock Screen Preview.
Note: To collapse the Lock Screen Preview view so that only the notification icons are visible, swipe your finger from the
right to the left, or tap the icon.
Troubleshooting: Ring tones, sounds, and
alerts
My device doesn't ring or vibrate when I receive a call
or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to
Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Preview notifications
If you receive a message in an account associated with your BlackBerry Balance work space while your work space is
locked, the message is not displayed as an Instant Preview notification. However, a flashing LED, vibration, or sound alerts
you when you receive a new message.
My device doesn't display Lock Screen Preview
notifications
Notifications for accounts that are associated with your work space do not appear in the Lock Screen Preview when your
work space is locked. To view work space messages, unlock your device and enter your BlackBerry Balance password.
User Guide Phone
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