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▪ Ensure that the battery being used is a BLU approved battery.
▪ Double check if the charger connector is properly connected to the phone.
Note: Connect charger only after the battery has been inserted.
The standby time is too short
▪ Please keep in mind that standby time relates directly to phone usage (Internet, Text, Voice
Calls, Maps, etc.).
▪ Batteries typically have to be replaced after a year of use.
The phone cannot connect to the network (Voice or Data)
▪ Verify if you have active service with your service provider.
▪ Contact your local network service provider and verify if you are within its network coverage
area.
The phone displays a SIM Error
▪ Make sure the SIM is properly inserted and in its intended slot.
▪ Make sure that the SIM card is not damaged or scratched.
The PIN code was entered incorrectly three times
▪ The SIM card will lock, and you will need to enter the PUK code (PIN Unlock Code). Please
contact your local service provider to obtain the PUK.
I cannot make calls
▪ Make sure that the number you dialed is correct and the dial key has been pressed.
