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Troubleshooting
Below is a list of common problems that may occur when using your mobile phablet. Try these easy
troubleshooting steps to resolve any type of issues you may encounter.
The phablet does not power on
▪ Press and hold the power key until the startup sequence appears on the display.
▪ Check the battery level and ensure there is sufficient charge.
The phablet does not respond after several minutes
▪ Remove and insert the battery – If the phablet has an internal battery, please press and hold the
power button.
The phablet powers off by itself
▪ Check if the screen lock of the phablet is enabled.
▪ Check if the phablet needs to be charged.
The battery will not charge
▪ Check if the battery is already fully charged.
▪ Make sure that the battery is inserted correctly.
▪ Ensure that the battery being used is a BLU approved battery.
▪ Double check if the charger connector is properly connected to the phablet.
Note: Connect charger only after the battery has been inserted.
The standby time is too short
