Bedienungsanleitung Bora Puxa (Seite 56 von 60) (Englisch)

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Warranty, technical service, spare parts, accessories

www.bora.com

XXObserve all safety and warning information (see the Safety

chapter).

11.1 BORA manufacturer’s warranty

BORA provides its end customers with a 2-year manufacturer’s

warranty for its products. The end customer is entitled to this

warranty in addition to the statutory claims for defects against

the sellers of our products.

The manufacturer’s warranty applies to all BORA products sold

by authorised BORA dealers with the European Union, with the

exception of products labelled by BORA as Universal products or

accessories.

The manufacturer’s warranty starts as soon as the BORA

product is handed over to the end customer by an authorised

BORA dealer and is valid for 2 years. By registering on www.

bora.com/registration the end customer has the possibility of

extending the manufacturer’s warranty.

The manufacturer’s warranty requires expert (in accordance with

the valid BORA ventilation handbook and operating instructions

at the time of installation) installation of the BORA products by

an authorised BORA dealer. During use, the end customer is to

adhere to the specifications and instructions in the operating

manual.

In order to file a warranty claim, the end customer is to notify

their dealer or BORA of the fault and must present the receipt.

Alternatively, the end customer can provide proof of purchase by

registering on www.bora.com.

BORA guarantees that all BORA products are free from material

and product defects. The defect must exist prior to delivery of

the product to the end customer. In the event that a warranty

claim is filed, the warranty shall not commence anew.

BORA will correct defects in BORA products at its own discretion

by repairing or replacing the product. All costs for the correction

of defects under the manufacturer’s warranty shall be assumed

by BORA.

Expressly not covered by the BORA manufacturer’s warranty are:

XO BORA products that were not sold by authorised BORA dealers

XO Damage caused by non-adherence to the operating

instructions (including product care and cleaning) This

represents improper use.

XO Damage caused by normal use, e.g. traces of usage on the

cooktop

XO Damage caused by external influences (such as transport

damage, ingress of condensation, damage caused by the

elements such as a lightning strike)

XO Damage caused by repairs or attempts to repair not made by

BORA or persons authorised by BORA

XO Damage to the glass ceramic

XO Voltage fluctuations

XO Secondary damage or claims for damages beyond the defect

XO Damage to plastic parts

11 Warranty, technical service, spare parts,

accessories

Legal claims, particularly statutory claims for defects or product

liability are not limited by the warranty.

If a defect is not covered by the manufacturer’s warranty, the

end customer can employ the services of the BORA technical

service, however, they must cover the costs themselves.

The laws of the Federal Republic of Germany apply to these

warranty conditions.

You can contact us by:

XO Telephone: +49 800 7890 0987 Monday to Thursday from

08:00-18:00 and Friday from 08:00-17:00

XO Email: info@bora.com

11.1.1 Warranty extension

You can extend the guarantee by registering at

www.bora.com/registration.

11.2 Service

BORA Service:

see reverse side of operating and assembly instructions

+800 7890 0987

XXIn the case of faults you cannot fix yourself, contact your

BORA specialist supplier or the BORA Service Team.

The BORA Service Team will require the type designation and

serial number of your device (FD number).

Both values are indicated on the rate plate in the warranty insert

and the underside of the device.

11.3 Spare parts

XXOnly use original spare parts for repairs.

XXRepairs may only be carried out by the BORA Service Team.

i Spare parts can be obtained from your BORA dealer, the

BORA online service website at www.bora.com/service

or by calling the service number provided.

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