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Warranty, technical service, spare parts, accessories

www.bora.com

11 Warranty, technical

service, spare parts,

accessories

 Observe all safety and warning information (see the

Safety chapter).

11.1 BORA manufacturer’s warranty

BORA provides its end customers with a 2-year

manufacturer’s warranty for its products. The end

customer is entitled to this warranty in addition to the

statutory claims for defects against the sellers of our

products.

The manufacturer’s warranty applies to all BORA products

sold by authorised BORA dealers with the European

Union, with the exception of products labelled by BORA

as Universal products or accessories.

The manufacturer’s warranty starts as soon as the

BORA product is handed over to the end customer by

an authorised BORA dealer and is valid for 2 years.

By registering on www.bora.com/registration the

end customer has the possibility of extending the

manufacturer’s warranty.

The manufacturer’s warranty requires expert (in

accordance with the valid BORA ventilation handbook

and operating instructions at the time of installation)

installation of the BORA products by an authorised BORA

dealer. During use, the end customer is to adhere to the

specifications and instructions in the operating manual.

In order to file a warranty claim, the end customer is to

notify their dealer or BORA of the fault and must present

the receipt. Alternatively, the end customer can provide

proof of purchase by registering on www.bora.com.

BORA guarantees that all BORA products are free from

material and product defects. The defect must exist prior

to delivery of the product to the end customer. In the

event that a warranty claim is filed, the warranty shall not

commence anew.

BORA will correct defects in BORA products at its own

discretion by repairing or replacing the product. All costs

for the correction of defects under the manufacturer’s

warranty shall be assumed by BORA.

Expressly not covered by the BORA manufacturer’s

warranty are:



BORA products that were not sold by authorised BORA

dealers



Damage caused by non-adherence to the operating

instructions (including product care and cleaning) This

represents improper use.



Damage caused by normal use, e.g. traces of usage on

the cooktop



Damage caused by external influences (such as

transport damage, ingress of condensation, damage

caused by the elements such as a lightning strike)



Damage caused by repairs or attempts to repair not

made by BORA or persons authorised by BORA



Damage to the glass ceramic



Voltage fluctuations



Secondary damage or claims for damages beyond the

defect



Damage to plastic parts

Legal claims, particularly statutory claims for defects

product liability are not limited by the warranty.

If a defect is not covered by the manufacturer’s warranty,

the

end customer can employ the services of the BORA

technical service, however, they must cover the costs

themselves.

The laws of the Federal Republic of Germany apply to

these warranty conditions.

You can contact us by:



Telephone: +49 800 7890 0987 Monday to Thursday

from 08:00-18:00 and Friday from 08:00-17:00



Email: info@bora.com

11.1.1 Warranty extension

You can extend the guarantee by registering at www.bora.

com/registration.

11.2 Service

BORA Service:

see reverse side of operating and assembly instructions

+800 7890 0987

 In the case of faults you cannot fix yourself, contact

your BORA specialist supplier or the BORA Service

Team.

The BORA Service Team will require the type designation

and serial number of your device (FD number).

Both values are indicated on the rate plate in the warranty

insert and the underside of the device.

11.3 Spare parts

 Only use original spare parts for repairs.

 Repairs may only be carried out by the BORA Service

Team.

INFO Spare parts can be obtained from your BORA

dealer, the BORA online service website at www.

bora.com/service or by calling the service

number provided.

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