en Trouble
16
3Trouble shooting
Tr oubl e s hoot i ng
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip: If a dish does not turn out exactly as you wanted,
refer to the following chapter, where you will find lots of
tips and notes relating to the optimum
settings.~ "Tested for you in our cooking studio"
on page 17
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Fault table
--------
Fault Possible cause Remedy/information
The appliance does not work or the
display is not working
The plug is not plugged into the mains Connect the appliance to the electricity supply
Power cut Check whether other kitchen appliances are working
The circuit breaker is faulty Check in the fuse box to make sure that the fuse for
the appliance is OK
Faulty operation Switch off the circuit-breaker for the appliance in the
fuse box and switch it back on after approx. 60 sec-
onds
The appliance cannot be started The appliance door is not fully closed Close the appliance door
Appliance does not heat up.
The
m symbol for demo mode is
shown in the display.
The appliance is in demo mode Deactivate demo mode in the basic settings.
To do this, briefly disconnect the appliance from the
mains (switch off the household fuse or the circuit
breaker in the fuse box). Then deactivate demo mode
in the basic settings within 3 minutes.
The rotary selector has fallen out of
the support in the control panel.
The rotary selector has been accidentally disengaged. The rotary
rotary selector back in its support in the control panel
and push it in so that it engages and can be turned as
usual.
The rotary selector can no longer be
turned easily.
There is dirt under the rotary selector. The
rotary selector, simply remove it from the support.
Alternatively, press on the outer edge of the rotary
selector so that it tips and can be picked up easily.
Carefully clean the rotary selector and its support on
the appliance using a cloth and soapy water. Dry with
a soft cloth. Do not use any sharp or abrasive materi-
als. Do not soak or clean in the dishwasher.
Do not remove the rotary selector too often so that the
support remains stable.
The interior lighting is not working The interior lighting is faulty Call the after-sales service
Error message "Exxx"* If an error message is displayed, switch the appliance
off and on again; if the message disappears, it was a
one-off problem. If the fault occurs again or the error
message is still displayed, please contact the after-
sales service and provide the fault code.
* Special features:
Error message "E0532": Open and close the appliance door.
Error message "E6501": Switch off the appliance. Wait for 10 minutes. Switch the appliance on again.
Customer en
17
4Customer service
C om ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
On some appliances with a steam-assisted cooking
function, you will find the rating plate behind the control
panel.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
This appliance corresponds to the standards EN
55011 and CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the
purpose of heating food. Class B states that the
appliance is suitable for private households.
JTested for you in our
cooking studio
Test ed f or y ou in our c ooki ng s t udi o
Here, you can find a selection of dishes and the ideal
settings for them. We show you which microwave
output is best for your dish. There are also tips about
cookware and preparation methods.
Notes
■ The values in the table always apply to the cooking
compartment when it is cold and empty. Before
using the appliance, remove all unnecessary
cookware from the cooking compartment.
■ The times specified in the tables are only guidelines.
They will depend on the quality and composition of
the food.
■ Always use an oven cloth or oven gloves when
taking hot cookware out of the cooking
compartment.
:Warning – Risk of scalding!
When pulling out the cookware, hot liquid may overflow.
Carefully pull the cookware out of the cooking
compartment.
The following tables provide you with numerous options
and settings for the microwave.
The times given in the tables are guidelines; they
depend on the cookware used, and the quality,
temperature and consistency of the food.
Time ranges are often specified in the tables. Set the
shortest time first and then extend the time if necessary.
It may be that you have different quantities from those
specified in the tables. There is a rule of thumb for
operating the microwave: Double the amount = double
the time, half the amount = half the time.
You can place the cookware in the middle on the
cooking compartment floor. The food will then absorb
the microwaves from all sides.
Defrosting
Place the frozen food in an open container on the
cooking compartment floor.
Turn or stir the food once or twice during the defrosting
time. Large pieces of food should be turned several
times. When turning, remove any liquid that has been
produced during defrosting.
Leave defrosted items to stand at room temperature for
a further 10 to 60 minutes so that the temperature can
even out. You can remove the giblets from poultry at
this point.
Note: Place the ovenware on the cooking compartment
floor.
E no.
FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03
per minute.
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