10
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
Tested for you in our cooking studio
Here you will find a selection of recipes and the ideal settings
for them. We show you which microwave power setting is best
suited to your dish. There are also tips about ovenware and
preparation methods.
Information regarding the tables
The following tables provide you with numerous options and
settings for the microwave.
The times specified in the tables are only guidelines. They may
vary according to the ovenware used, the quality, temperature
and consistency of the food.
Time ranges are often specified in the tables. Set the shortest
time first and then extend the time if necessary.
It may be that you have different quantities from those specified
in the tables. A rule of thumb can be applied:
Double the amount - almost twice the cooking time
Half the amount - half the cooking time.
Always place the ovenware on the turntable.
Defrost
Notes
■ Place the frozen food in an open container on the turntable.
■ Delicate parts such as the legs and wings of chicken or fatty
outer layers of roasts can be covered with small pieces of
aluminium foil. The foil must not touch the oven walls. You
can remove the foil half way through the defrosting time.
■ Liquid will be produced when defrosting meat or poultry.
Drain off this liquid when turning meat and poultry and under
no circumstances use it for other purposes or allow it to
come into contact with other foods.
■ Turn or stir the food once or
Large pieces of food should be turned several times.
■ Leave defrosted items to stand at room temperature for a
further 10 to 20 minutes so that the temperature is even
throughout. The giblets can be removed from poultry at this
point. The meat can still be further prepared, even if it has a
small frozen core.
The turntable is making a scratching
or grinding noise.
There is dirt or a foreign object in the area
around the turntable drive.
Clean the roller ring and recess in the cook-
ing compartment.
Microwave operation has been can-
celled for no apparent reason.
The If this fault occurs repeatedly, please call the
after-sales service.
Error message Possible cause Remedy/Note
E no.
FD no.
After-sales service
O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical
and electronic equipment - WEEE). The guideline
determines the framework for the return and recycling
of used appliances as applicable throughout the EU.
Defrost Weight Microwave power setting in watts,
cooking time in minutes
Notes
Whole pieces of meat (beef, veal or
pork - on the bone or boned)
800 g 180 W, 15 mins + 90 W, 10-20 mins -
1 kg 180 W, 20 mins + 90 W, 15-25 mins
1.5 kg 180 W, 30 mins + 90 W, 20-30 mins
11
Defrosting, heating up or cooking frozen food
Notes
■ Take ready meals out of the packaging. They will heat up
more quickly and evenly in microwaveable ovenware. The
different components of the meal may not require the same
amount of time to heat up .
■ Food which lies flat will cook more quickly than food which is
piled high. You should therefore distribute the food so that it
is as flat as possible in the ovenware. Different foodstuffs
should not be placed in layers on top of one another.
■ Always cover the food. If you do not have a suitable cover for
your ovenware, use a plate or special microwave foil.
■ Stir or turn the food 2 or 3 times during cooking.
■ After heating, allow the food to stand for a further 2 to
5 minutes so that it can achieve an even temperature.
■ Always use an oven cloth or oven gloves when removing
plates from the oven.
■ This will help the food retain its own distinct taste, so it will
require less seasoning.
Heating food
: Risk of scalding!
There is a possibility of delayed boiling when a liquid is heated.
This means that the liquid reaches boiling temperature without
the usual steam bubbles rising to the surface. Even if the
container only moves a little, the hot liquid can suddenly boil
over and spatter. When heating liquids, always place a spoon in
the container. This will prevent delayed boiling.
Meat in pieces or slices of beef,
veal or pork
200 g 180 W, 2 mins + 90 W, 4-6 mins Separate any defrosted parts when
turning
500 g 180 W, 5 mins + 90 W, 5-10 mins
800 g 180 W, 8 mins + 90 W, 10-15 mins
Minced meat, mixed 200 g 90 W, 10 mins Freeze food flat if possible
Turn several times, remove any
defrosted meat
500 g 180 W, 5 mins + 90 W, 10-15 mins
800 g 180 W, 8 mins + 90 W, 10-20 mins
Poultry or poultry portions 600 g 180 W, 8 mins + 90 W, 10-15 mins -
1.2 kg 180 W, 15 mins + 90 W, 20-25 mins
Fish fillet, fish steak or slices 400 g 180 W, 5 mins + 90 W, 10-15 mins Separate any defrosted parts
Vegetables, e.g. peas 300 g 180 W, 10-15 mins -
Fruit, e.g. raspberries 300 g 180 W, 7 10 mins Stir carefully during defrosting and
separate any defrosted parts
500 g 180 W, 8 mins + 90 W, 5-10 mins
Butter, defrosting 125 g 180 W, 1 min. + 90 W, 2-3 mins Remove all packaging
250 g 180 W, 1 min + 90 W, 3-4 mins
Loaf of bread 500 g 180 W, 6 mins + 90 W, 5-10 mins -
1 kg 180 W, 12 mins + 90 W, 10-20 mins
Cakes, dry, e.g. sponge cake 500 g 90 W, 10-15 mins Only for cakes
crème pâtissière, separate the pieces
of cake
750 g 180 W, 5 mins + 90 W, 10-15 mins
Cakes, moist, e.g. fruit flan, cheese-
cake
500 g 180 W, 5 mins + 90 W, 15-20 mins Only for cakes
gelatine
750 g 180 W, 7 mins + 90 W, 15-20 mins
Defrost Weight Microwave power setting in watts,
cooking time in minutes
Notes
Defrosting, heating up or cooking fro-
zen food
Weight Microwave power setting in
watts, cooking time in minutes
Notes
Menu, plated meal, ready meal
(2-3 components)
300-400 g 600 W, 8-11 mins -
Soup 400 g 600 W, 8-10 mins -
Stews 500 g 600 W, 10-13 mins -
Slices or pieces of meat in sauce, e.g.
goulash
500 g 600 W, 12-17 mins Separate the pieces of meat when stir-
ring
Fish, e.g. fillet steaks 400 g 600 W, 10-15 mins Add water, lemon juice or wine as
desired
Bakes, e.g. lasagne, cannelloni 450 g 600 W, 10 15 mins -
Side dishes, e.g. rice, pasta 250 g 600 W, 2-5 mins Add a little liquid
500 g 600 W, 8-10 mins
Vegetables, e.g. peas, broccoli, carrots 300 g 600 W, 8-10 mins Pour water into the dish so that it cov-
ers the base
600 g 600 W, 14-17 mins
Creamed spinach 450 g 600 W, 11-16 mins Cook without additional water
