11
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
To help speed up the process, please have your product
number (E no.) and production number (FD no.) ready when
you contact after-sales service. The nameplate containing these
numbers is found on the underside of your cooker. To save
time in the event of a fault, you can make a note of the numbers
for your appliance and the after-sales service telephone
number in the space below.
Note that, even within the guarantee period, you are
responsible for service and repair costs in the case of improper
use or misuse.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Warranty conditions
In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
Packaging and equipment used
If your appliance has a crossed-out dustbin symbol ) , please
note the following.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
The packaging of your appliance has been manufactured using
only the materials which are strictly necessary to guarantee
efficient protection during transport. These materials are 100%
recyclable, thus reducing the environmental impact. You can
also contribute to caring for the environment by following the
advice below:
■ Dispose of the packaging in the appropriate recycling bin.
■ Before you get rid of an old appliance, make sure you disable
it. Contact your local authority to find out the address of your
nearest recycling centre to dispose of your appliance.
■ Do not pour used oil down the sink. Collect it in a sealed
container and take it to an appropriate collection point or,
failing that, place it in the rubbish bin (it will end up in a
controlled dump; this is probably not the best option, but it
will avoid contaminating ground water)
Measures to be noted during transport
Secure all mobile parts on the appliance using an adhesive
tape that can be removed without leaving any traces. Secure
the top cover, if available, to the appliance sides using
adhesive tape.
Keep the original appliance packaging. Only transport the
appliance in the original packaging. Observe the transport
arrows on the packaging.
If the original packaging is no longer available
pack the appliance in protective packaging to guarantee
sufficient protection against any transport damage.
The appliance must be transported upright, with the hotplate
and the burners facing upwards. Do not place any heavy
objects on the appliance.
E no.
FD no.
Aftersales service
O
GB 0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE 01450 2655
This appliance is labelled in accordance with European
Directive 2012/19/EU concerning used electrical and
electronic appliances (waste electrical and electronic
equipment - WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
