Home troubleshooting
You do not always need to call the technical assistance service. Very often,
you can solve the problem on your own. The following table contains a few
pieces of advice.
Important note:
Only personnel authorised by our Technical Services Department should
carry out work on the functional gas and electrical system.
Warranty conditions
The warranty conditions which apply to this appliance are those
that have been established by the suppliers representing our
company in the country where the appliance was purchased. If
necessary, the salesperson who sold you the appliance will be
happy to provide details on same. However, the warranty is only
valid if it is submitted together with the purchase document.
We reserve the right to make any changes.
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In the event that you do call our Technical Services Department, please supply the following code:
E - NR FD
This code can be found on the specifications plate of your appliance,located on the underside of your
cooking hob.
... if the general electrical
system is malfunctioning?
-Defective fuse. -Check the fuse in the main
fuse box and change it if
necessary.
-The automatic fuse may have
fused or the trip switch has
tripped.
-Check the main fuse box to
see whether the automatic
trip switch or a differential
switch has tripped.
... if the electrical sparker does
not work?
-There may be food or cleaning
residue between the sparker
and the burners.
-The burners are wet. -Dry the burner covers and
sparkers carefully.
-Make sure that the burner
covers are correctly
located.
-The burner covers are not
located correctly.
... if the flames on the burners
are not uniform?
-The different parts of the
burner have been located
incorrectly.
-The grooves on the burners'
gas outlets are dirty.
-Place the different pieces
correctly.
-Clean the grooves on the
burners' gas outlets.
... if the gas flow does not seem
normal, or no gas comes out?
-The gas stop cock is turned
off.
-If the gas is coming from a
gas bottle, it may be empty.
-Turn on all stop cocks.
-Replace the gas bottle with
a full one.
... if there is a smell of gas in
the kitchen area?
-A gas tap has been left on.
-There may be a leak at the
connection between the pipe
and the gas bottle.
-Check to see if any gas
taps are on.
-Make sure that the
connection is airtight.
What has gone wrong?
Probable cause Solution
-Carefully clean the spaces
between the sparker and the
burners.
... if the safety valves on the
different burners do not work?
-The control knob has not been
pressed in for long enough.
-The grooves on the burners'
gas outlets are dirty.
-Light the burner, and then
keep the control knob
pressed in a few seconds
longer.
-Clean the grooves on the
burners' gas outlets.
