Bedienungsanleitung Bosch Tronic 5000 - 11-13 (Seite 7 von 44) (Deutsch, Englisch, Holländisch, Französisch, Polnisch, Türkisch)

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Customer Service

6 720 876 034 (2018/09)

5 Customer Service

We ask you to always provide the BOSCH serial number (SNR/TTNR) of

your appliance when calling in a customer service engineer. You will find

the numbers on the ratings plate on the inner side of the front flap.

6 A fault, what to do?

WARNING:

Attention!

▶ Repairs must only be carried out by an authorised technician.

Improper repairs can lead to risk of serious injury to the user.

If your appliance does not operate as required, it is often due to a very

minor problem. Please check whether you can remedy the fault yourself

by using the following guidelines. You will save yourself the costs of an

unnecessary visit by customer service personnel.

6.1 Faults that the customer can troubleshoot himself

If the fault could not be eliminated, please call customer service.

6.2 Faults that the customer service specialist should troubleshoot

6.3 Faults that are automatically remedied

7 Guarantee

The guarantee conditions for this appliance are as defined by our

representative in the country in which it is sold.

Details regarding these conditions can be obtained from the dealer from

whom the appliance was purchased. The bill of sale or receipt must be

produced when making any claim under the terms of this guarantee.

8 Environmental protection/disposal

Environmental protection is a fundamental corporate strategy of the

Bosch Group.

The quality of our products, their economy and environmental safety are

all of equal importance to us and all environmental protection legislation

and regulations are strictly observed.

We use the best possible technology and materials for protecting the

environment taking account of economic considerations.

Packaging

Where packaging is concerned, we participate in country-specific

recycling processes that ensure optimum recycling.

All of our packaging materials are environmentally compatible and can be

recycled.

Used appliances

Used appliances contain valuable materials that can be recycled.

The various assemblies can be easily dismantled. Synthetic materials are

marked accordingly. Assemblies can therefore be sorted by composition

and passed on for recycling or disposal.

Used electrical and electronic appliances

Electrical or electronic devices that are no longer

serviceable must be collected separately and sent for

environmentally compatible recycling (in accordance with

the European Waste Electrical and Electronic Equipment

Directive).

To dispose of old electrical or electronic devices, you

should use the return and collection systems put in place in the country

concerned.

Batteries must not be disposed together with your household waste.

Used batteries must be disposed of in local collection systems.

Subject to change without notice.

Fault Cause Solution

Water flow-rate is too low. The filter in either the water tap or the showerhead

is clogged.

Remove the filter and either clean it or descale it.

A high water temperature is set,

but it is not reached.

The continuous-flow heater is connected

to a thermostatically-controlled water tap.

Set the temperature on the continuous-flow heater

to “Rinsing” .

The water is not warm. The fuse in the fusebox has tripped/blown. Check the fuse in the fusebox.

The supply temperature has dropped or the

appliance has reached the power limit.

Set the temperature lower e. g. “Washing hands” .

LED status display flashes red. Fault in the appliance. Please contact customer service.

Fault Cause Solution

Water flow-rate is too low despite

cleaning of filter using the water tap or

showerhead.

A filter in the appliance is clogged. Get a servicing expert to clean the appliance.

Fault Cause Solution

From time to time, cold water flows out. The air sensor in the appliance detects air in the water

and momentarily switches the heating element off.

After a few seconds, the continuous-flow heater

automatically goes back into operation.

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