11
What to do if ...
ʑ
Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
– Inicio/Pausa + Carga (Start/Reload) not selected?
– Tap not turned on?
– Filter blocked? Clean the filter a page 10.
– Supply hose kinked or trapped?
ʑ
Washing machine door
cannot be opened.
– Safety function active. Programme stopped? a page 4.
– (without final spin) selected? a page 3, 4.
– Can be opened by emergency release only? a page 9.
ʑ
Programme does not start. – Inicio/Pausa + Carga (Start/Reload) or (Finished in) time selected?
– Washing machine door closed?
– Childproof lock active? Deactivate a page 5.
ʑ
Detergent solution is not
drained.
– (without final spin) selected? a page 3, 4.
– Clean the detergent solution pump a page 10.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the
drum.
– Not a fault - water below the visible area.
ʑ
Unsatisfactory spin result.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system has cancelled the spin cycle
because of uneven distribution of the laundry. Distribute small and large items of
laundry evenly inside the drum.
– S Fácil (Easy-iron) selected? a page 5.
– Selected speed too low? a page 5.
ʑ
The programme duration
changes during the wash
cycle.
– Not a fault – the programme sequence is optimised for the particular wash process.
This may result in changes to the programme duration in the display field.
ʑ
Spin cycle performed
several times.
– Not a fault - unbalanced load detection system adjusts the imbalance.
ʑ
Residual water in the
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary a page 9.
ʑ
Odour formation in the
washing machine.
– Run programme
Algod
ón/Algodão (Cottons) 90 °C without laundry. Use standard
detergent.
ʑ
Status display³1 (Wash)
flashes. Foam may be
coming out of the detergent
drawer.
– Too much detergent used? Mix 1 tablespoon of fabric softener with ½ litre of water
and pour into dispenser II (not for outdoor and down-filled textiles!).
– Reduce the detergent dosage for the next wash cycle.
ʑ
Intense noise formation,
vibrations and “wandering”
during the spin cycle.
– Are the appliance feet fixed? Secure the appliance feet a Installation instructions.
– Transportation safety devices removed?
Remove the transportation safety devices a Installation instructions.
ʑ
Noises during spin and drain
cycles.
– Clean detergent-solution pump a page 10.
ʑ
Display panel/indicator
lamps do not function during
operation.
– Power cut?
– Fuses triggered? Reset/change the fuse.
– If the fault occurs repeatedly, call customer services.
ʑ
Programme sequence
longer than usual.
– Not a fault - unbalanced load detection system adjusts imbalance by repeatedly
distributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse cycle.
ʑ
Detergent residues on the
laundry.
– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Use the 2(Rinse)/cCentrif. adicional (Spin) cycle or brush out the laundry after
washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to Stop (Off) and remove the mains plug from the socket.
– Turn off the water supply and call customer services a Installation instructions.
