11
What to do if...
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Water is leaking out Attach/replace the drainage hose correctly.
Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
inicio (Start/Reload) not selected?
Tap not turned on?
Filter blocked? Clean the filter apage 10.
Supply hose kinked or trapped?
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The appliance door will not
open.
Safety function active. Programme stopped? apage 4.
(without final spin) selected? apage 3, 4.
Can be opened by emergency release only? apage 9.
Door locked after the washing machine is switched off: Switch on the washing
machine and wait for 5 seconds.
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The selected programme does
not start.
inicio (Start/Reload)or (Ready in) time selected?
Washing machine door closed?
Childproof lock active? Deactivate apage 5.
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Detergent solution is not
drained.
(without final spin) selected? apage 3, 4.
Clean the detergent solution pump apage 10.
Clean the waste pipe and/or drainage hose.
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No water can be seen in the
drum.
Not a fault. Water remains inside below the visible area.
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Spin result not satisfactory.
Laundry wet/too damp.
Not a fault. Spin control system has stopped the spin cycle. Uneven distribution of
laundry.
Distribute large and small items of laundry evenly in the drum.
Fácil S(Reduced Ironing) selected? apage 5.
Selected speed too low? apage 5.
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Programme duration changes
suddenly during operation.
Not a fault. The program time can vary according to the distribution of laundry, with
it therefore being possible for the display panel to show adjustments in the
duration.
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Spin cycle performed several
times.
Not a fault. The balance control system has detected an imbalance and is
attempting to redress this by repeating the spin.
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Residual water in the
compartment for care products.
Not a fault: the action of the care product is not affected.
Clean the compartment if necessary apage 9.
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Odour formation in the washing
machine.
Run programme Algodón/Algodão (Cottons)90 °C without laundry. Use
standard detergent.
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Status display lavar (wash)
flashing.
Appliance has detected a
detergent overload.
Too much detergent used?
If foam is escaping from the detergent drawer: mix 1 tablespoon of fabric softener
with ½ litre of water and pour into compartment II (not with outdoor or down
fabrics).
Reduce the detergent dosage for the next wash cycle.
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Intense noise formation,
vibrations and "wandering"
during the spin cycle.
Are the appliance feet fixed?
Secure the appliance feet aInstallation instructions.
Transportation safety devices removed?
Remove transportation safety devices aInstallation instructions.
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Display panel/indicator lamps
remain turned off while the
machine is working.
Energy-saving mode apage 5.
Power cut?
Fuses triggered? Reset/change the fuse.
If the fault occurs repeatedly, call customer services.
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Programme sequence longer
than usual.
Not a fault. Unbalanced load detection system adjusts imbalance by repeatedly
distributing the laundry.
Not a fault: foam detection system active; adds an additional rinse cycle.
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Detergent residues on the
laundry.
Occasionally, phosphate-free detergents contain water-insoluble residues.
Select 2/Centrif. adicional (Rinse/Spin) or brush out the laundry after
washing.
If you cannot correct a fault yourself or if a repair is necessary:
Turn the programme selector to Stop and remove the mains plug from the socket.
Turn off the water supply and call customer services aInstallation instructions.
