Bedienungsanleitung Bosch WKD28352GB (Seite 50 von 56) (Englisch)

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4 Customer Service

Customer Service

If you have any queries on use, are

unable to rectify faults on the appliance

yourself or if your appliance needs to be

repaired, contact Customer Service.

You can solve many problems yourself

by consu lting the information on

eliminating faults in this instruction

manual or on our website. If this is not

the case, contact our Customer Service

We will always find an appropriate

solution and try to avoid unnecessary

visits being made by a Customer

Service technician.

With any warranty claims we will make

sure that your appliance is repaired by

trained Customer Service technicians

using original spare parts, including

after the manufacturer’s warranty has

expired.

For safety reasons repairs to the

appliance should only be carried out by

trained specialist staff. The warranty

claim becomes void if repairs or

interventions have been carried out by

persons not authorised by us for that

purpose or if our appliances have been

fitted with spare, supplimentary or

accessory parts that were not genuine

parts and then resulted in a defect.

Function-relevant genuine spare parts

according to the corresponding Eco-

design Order can be obtained from

Customer Service for a period of at

least 10 years from the date on which

your appliance was placed on the

market within the European Economic

Area.

Note: Under the terms of the

manufacturer’s warranty the use of

Customer Service is free of charge.

Detailed information on the warranty

period and terms of warranty in your

country is available from our Customer

Service, your retailer or on our website.

If you contact Customer Service, you

will require the product number (E-Nr.)

and the production number (FD) of your

appliance.

The contact details for Customer

Service can be found in the enclosed

Customer Service directory or on our

website.

Product number (E-Nr.) and

production number (FD)

You can find the product number (E-

Nr.) and the production number (fd) on

the appliance’s rating plate.

Depending on the model, the rating

plate is located:

■ On the inside of the door

■ On the inside of the maintenance

flap.

■ On the rear of the appliance.

Make a note of your appliance’s details

and the Customer Service telephone

number to find them again quickly.

More information about your model can

be found online at https://www.bsh-

group.com/energylabel

This web

address is linked to the official EU

EPREL product database. At the time of

printing its web address had not yet

been published. Please then follow the

instructions on searching for models.

The model identifier is made up of the

characters before the slash in the

product number (E-Nr.) on the rating

plate. Alternatively you can also find the

model identifier in the first line of the EU

energy label.

Trust the expertise of the

manufacturer. Contact us. By doing so,

you can be sure that the repairs are

carried out by trained service personnel

using genuine spare parts.

* Only applies to countries in the

European Economic Area.

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