Bedienungsanleitung BRK DVRAHD-1620 (Seite 96 von 99) (Englisch)

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Page 96

APPENDIX

Troubleshooting

Error Possible Cause Solutions

Live view stuck

when video

outputs locally.

a) The frame rate has not

reached the

real-time frame rate.

1. Check the parameters of Main Stream (Normal) and Main Stream (Event).

Select “Menu > Record > Encoding > Record”, and set the resolution of Main

Stream (Event) the same as the one of Main Stream (Normal).

2. Verify the frame rate is real-time frame rate.

Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.

3. Check if the fault is solved by the above steps.

If it is solved, ﬁnish the process.

If not, please contact First Alert Customer Service.

When using the

device to get the

live view audio,

there is no sound

or there is too

much noise, or the

volume is too low.

a) Cable between the

pickup and camera is not

connected well; impedance

mismatches or incompatible.

b) The stream type is not

set as “Video & Audio”.

1. Verify the cable between the pickup and camera is connected

well; impedance matches and compatible.

2. Verify the setting parameters are correct.

Select “Menu > Record > Parameters > Record”, and

set the Stream Type as “Audio & Video”.

3. Check if the fault is solved by the above steps.

If it is solved, ﬁnish the process.

If not, please contact First Alert Customer Service.

The image gets

stuck when DVR

is playing back by

single or multi-

channel cameras.

a) The frame rate is not the

real-time frame rate.

b) The DVR supports up to

16-channel synchronize

playback at the resolution

of 4CIF, if you want a

16-channel synchronize

playback at the resolution

of 720p, the frame

extracting may occur.

1. Verify the frame rate is real-time frame rate.

Select “Menu > Record > Parameters > Record”,

and set the Frame Rate to “Full Frame”.

2. Verify the hardware can afford the playback.

Reduce the channel number of playback.

Select “Menu > Record > Encoding > Record”, and set

the resolution and bitrate to a lower level.

3. Reduce the number of local playback channel.

Select “Menu > Playback”, and uncheck the checkbox of unnecessary channels.

4. Check if the fault is solved by the above steps.

If it is solved, ﬁnish the process.

If not, please contact First Alert Customer Service.

No record ﬁle

found in the device

local HDD, and the

prompt “No record

ﬁle found” pops up

when you search

the record ﬁles.

a) The time setting of

system is incorrect.

b) The search condition

is incorrect.

c) The HDD has an error

or is not detected.

1. Verify the system time setting is correct.

Select “Menu > Conﬁguration > General > General”,

and verify the “Device Time” is correct.

2. Verify the search condition is correct.

Select “Playback”, and verify the channel and time are correct.

3. Verify the HDD status is normal.

Select “Menu > HDD > General” to view the HDD status, and verify

the HDD is detected and can be read and written normally.

4. Check if the fault is solved by the above steps.

If it is solved, ﬁnish the process.

If not, please contact First Alert Customer Service.

Troubleshooting

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