Bedienungsanleitung BRK PRO-DC8810-520 (Seite 46 von 48) (Englisch)

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Troubleshooting

Error Possible Cause Solutions

System is not receiving

power or is not powering up

Cable from power adapter is loose or is unplugged

• Conﬁrm that all cables are connected correctly

• Conﬁrm that the power adapter is securely connected to the back

of the unit

Cables are connected, but system is not receiving

sufﬁcient power

• Conﬁrm that the system is powered on (LED indicators on the

front should be ON)

• If the unit is connected through a power bar or surge protector,

try bypassing the bar and connecting the power directly to the

wall outlet

• Conﬁrm that there is power at the outlet

• Connect the power cable to another outlet

• Test the outlet with another plugged device

Remote control not detected

by the system

Battery in the remote control is drained or is missing • Install two fresh AAA alkaline batteries in the remote control

Hard drive is not detected by

the system

Hard Drive is not formatted • Format the hard drive per instructions

Hard drive cables are loose or not properly connected

• Remove the housing and check that hard drive cables are ﬁrmly

connected

There is no hard drive in the system • Open the housing and install a 3.5 SATA hard drive

Hard drive is full (0%

remaining) and the unit is no

longer recording

Overwrite is not enabled

• From the Main Menu, select HDD>Overwrite>Enable and click

Apply

Mouse is not detected by

system

Mouse cable is not connected or is not ﬁrmly

connected to the system

• Firmly connect the mouse cable to the USB Mouse port (not the

USB Data port) on the front panel.

System needs to be reset

• Power off the system (Turn power switch off position on back

of unit). Firmly connect a USB mouse to the USB Mouse port on

the front panel of the system. Power on the system (Turn power

switch to on position on back of unit).

There is no picture on

selected channels/camera

picture is not being

displayed

Camera cables are loose or have become

disconnected

• Check the camera video cable and connections

• Disconnect and reconnect the cable at the system and at the

camera

• Try moving the camera to another channel or use another cable

The image on the DVR

appears but does not have

sound

Audio cables are loose or have been disconnected • Check the AUDIO connections to the DVR

Audio channels are disabled the system menu • Check the Conﬁgurations: Main Menu>Record>Audio

Volume on external speakers (not included) is low or

off

• Increase volume on external speakers (not included)

Cameras are not audio capable or a powered

microphone is not attached

• Add audio capable cameras or a powered microphone (not

included with this kit)

The system beeps at startup The beep at startup is normal • No action required

I am not receiving e-mail

notiﬁcations

E-mail notiﬁcation is disabled

•OpenMainMenu>Advance>Alarm;clickE-MAILSETUP;under

E-MAIL select ON

Default setting is disabled and /or you have not

entered your own SMTP information

•IfyouwanttouseyourownSMTPserver,deselecttheDefault

box, and enter your SMTP Server Address, Port, User name, and

Password in their respective ﬁelds

Appendix

Troubleshooting

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BRK PRO-DC8810-520 Seite 46

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