Bedienungsanleitung BRK PRO-DC8810-600 (Seite 44 von 48) (Englisch)

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FAQ

If your problem is not listed below, please call our toll-free number for more support.

Tech Services: 800-323-9005

Question: Why is the DVR not working after starting?

Answer:

• Check the power adaptor input

• Check the on-off power line, is it well-connected?

• Check the power on-off switch on the back of the unit

• Check the main board of DVR is connected properly

Question: Why is the DVR rebooting automatically or stopping for several minutes after starting?

Answer:

• Instability or low input voltage

• Bad track on hard drive or the hard drive is bad

• Insufﬁcient power supply

• Instability of the front-end video signal

• High temperature, too much dust, bad DVR operating environment

• Check to make sure the main board connector is secure

• The hardware of DVR is defective

Question: Why is there no video output on single, multi or all channels?

Answer:

• Please check the adaptor of camera whether to see if it is well-connected

• Please check the cable for connecting video input/output in the back panel of DVR

• Please insert the video source directly into the display device and check if they are causing the problem.

• Check the brightness of the picture and bring it back to its original default setting

• No video input signal or too weak

• In Display Setup, Live View is set to OFF for a particular channel

• The DVR hardware is defective

Question: Why can’t the DVR record after startup and why is there an “H” showing on the screen?

Answer:

• Make sure power adaptor is DC 12V

• Make sure hard drive is formatted

• Check the power and data connection cables of the hard drive

• The hard drive is defective

• The SATA port is not working

Question: What is the meaning of the letters “R”, “M”, “I”, “H” and “B” showing on the screen?

Answer:

• “R”means the channel is recording

• “M” means motion detection on the channel

• “I” means alarm on the channel

• “H” means either the hard drive is not installed, it is bad or full or needs formatting

• “B” means Tamper Alarm has been activated

Question: Why is the DVR having a problem with real-time images, such as bad image color or serious brightness dis-

tortion?

Answer:

• If PAL and NTSC are not correctly selected, the images will be in black and white and rolling

• DVR is not compatible with monitor

• The video transmission distance (cable run) is too long. You may need to upgrade to RG59 Coax BNC/DC Power cables for

runs longer than 60 feet.

• The setting of DVR color settings need to be adjusted

Question: Why is there no audio sound when monitoring?

Answer:

• Check sound box or speaker functions. Also check possible short circuit.

• Audio source may be connected to the video channel. You can click to full-screen to check.

• The hardware of DVR is defective

• Cameras are not audio capable or no powered microphone is connected.

• Mute is enabled

Appendix

FAQ

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