Bedienungsanleitung Brother DCP-J752DW (Seite 79 von 123) (Englisch)

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Troubleshooting

Printing appears dirty or ink seems

to run.

Make sure you are using the recommended types of paper. (See Acceptable

paper and other print media on page 23.) Don't handle the paper until the ink is

dry.

Make sure the print side is face down in the paper tray.

Make sure you are using Brother Original Innobella™ ink.

If you are using photo paper, make sure that you have set the correct paper type.

If you are printing a photo from your PC, set the Media Type in the printer driver.

Ink is smudged or wet when using

glossy photo paper.

Be sure to check the front and back of the paper. Place the glossy surface (printing

surface) face down. (See Paper Type on page 23.)

If you use glossy photo paper, make sure that the paper type setting is correct.

Stains appear on the reverse side

or at the bottom of the page.

Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:

Cleaning the machine’s printer platen.)

Make sure you are using Brother Original Innobella™ ink.

Make sure you are using the paper support flap.

(See Loading paper and other print media on page 16.)

Make sure the paper feed rollers are not dirty with ink.

(See Advanced User’s Guide: Cleaning the paper feed rollers.)

The machine prints dense lines on

the page.

(Windows

)

Check Reverse Order in the Basic tab of the printer driver.

The printouts are wrinkled.

(Windows

)

In the printer driver Advanced tab, click Colour Settings and uncheck

Bi-Directional Printing.

(Macintosh)

In the printer driver, choose Print Settings, click Advanced, choose

Other Print Options and uncheck Bi-Directional Printing.

Make sure you are using Brother Original Innobella™ ink.

Paper Handling Difficulties

Difficulties Suggestions

The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.

Make sure the Jam Clear Cover at the back of the machine is closed.

If the Touchscreen shows the Paper Jam message and you still have a problem,

see Error and maintenance messages on page 54.

If there is no paper, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

straighten it. Sometimes it is helpful to remove the paper, turn the stack over and

put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Clean the paper pick-up rollers.

(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Photo paper does not feed

correctly.

When you print on Brother Photo paper, load one extra sheet of the same photo

paper in the paper tray. An extra sheet has been included in the paper package

for this purpose.

Print Quality Difficulties (continued)

Difficulty Suggestions

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Brother DCP-J752DW Seite 79

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