Bedienungsanleitung Brother FAX-1560 (Seite 89 von 127) (Englisch)

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Troubleshooting and Routine Maintenance

Sending Faxes

Difficulty Suggestions

Cannot send a fax Check all line cord connections.

Make sure that the Fax key is illuminated. (See Entering Fax

mode on page 22.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports on page 58.)

Make sure the panel cover is completely closed.

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If the problem continues, ask the telephone company to check your phone line.

If you often get transmission errors due to possible interference on the phone line,

try changing the menu setting of Compatibility to Basic. (See Phone line

interference on page 86.)

If you connect your machine to PBX or ISDN, set the Phone Line Type in the menu

settings. (See Setting the Phone Line Type on page 37.)

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner on page 89.)

Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning

the scanner on page 89.)

Handling Incoming Calls

Difficulty Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Fax Detect is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax

Detect on page 31.)

Sending a fax call to the machine. If you answered at the machine, press Start and hang up at once. If you answered

on an external or extension phone, press your Fax Receive Code (default setting

is l51). When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom

feature on a single phone line with your machine, it may create a problem sending

or receiving faxes.

For example:

If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information on

a single, shared line with custom features. If avoiding a slight interruption is crucial

to your business, a separate phone line with no custom features is recommended.

Menu Setting Difficulty

Difficulty Suggestions

The machine beeps when you try to

access the Setup Receive menu.

If the Fax key is not illuminated, press it to turn on Fax mode. The Setup

Receive setting is available only when the machine is in Fax mode.

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Brother FAX-1560 Seite 89

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