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Online User's Guide
HL-J6000DW
HL-J6100DW
© 2018 Brother Industries, Ltd. All rights reserved.
Table of Contents
Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Trademarks .................................................................................................................................................... 3
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Control Panel Overview ................................................................................................................................. 7
Touchscreen LCD Overview........................................................................................................................... 9
Settings Screen Overview ........................................................................................................................... 11
Navigate the Touchscreen............................................................................................................................ 13
Access Brother Utilities (Windows
®
) ............................................................................................................ 14
Uninstall the Brother Software and Drivers (Windows
®
) .................................................................... 15
USB / Ethernet Port Locations on Your Brother Machine ............................................................................ 16
Paper Handling.................................................................................................................................... 18
Load Paper................................................................................................................................................... 19
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3 .......................................................... 20
Load Paper in the Multi-purpose Tray (MP Tray) ............................................................................... 37
Unprintable Area ................................................................................................................................ 42
Paper Settings.................................................................................................................................... 43
Acceptable Paper and Other Print Media........................................................................................... 49
Print ...................................................................................................................................................... 57
Print from Your Computer (Windows
®
) ........................................................................................................ 58
Print a Photo (Windows
®
)................................................................................................................... 59
Print a Document (Windows
®
)............................................................................................................ 60
Cancel a Print Job (Windows
®
) .......................................................................................................... 61
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows
®
).................................... 62
Print as a Poster (Windows
®
)............................................................................................................. 63
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows
®
) ................ 64
Print as a Booklet Automatically (Windows
®
)..................................................................................... 67
Secure Print (Windows
®
).................................................................................................................... 69
Print a Colour Document in Greyscale (Windows
®
) ........................................................................... 70
Prevent Smudged Printouts and Paper Jams (Windows
®
) ................................................................ 71
Use a Preset Print Profile (Windows
®
) ............................................................................................... 72
Change the Default Print Settings (Windows
®
) .................................................................................. 75
Print Settings (Windows
®
) .................................................................................................................. 76
Print from Your Computer (Mac) .................................................................................................................. 81
Print a Photo (Mac) ............................................................................................................................ 82
Print a Document (Mac) ..................................................................................................................... 83
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) .......................... 84
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) ............................................. 85
Secure Print (Mac) ............................................................................................................................. 86
Print a Colour Document in Greyscale (Mac)..................................................................................... 87
Prevent Smudged Printouts and Paper Jams (Mac) .......................................................................... 88
Home > Table of Contents
i
Print Options (Mac) ............................................................................................................................ 89
Print Data Directly from a USB Flash Drive ................................................................................................. 95
Compatible USB Flash Drives............................................................................................................ 96
Print Photos Directly from a USB Flash Drive .................................................................................... 97
Print a PDF File Directly from a USB Flash Drive ............................................................................ 107
Network .............................................................................................................................................. 109
Configure Network Details Using the Control Panel .................................................................................. 110
Supported Basic Network Features ............................................................................................................111
Learn about Network Management Software and Utilities ......................................................................... 112
Additional Methods of Configuring Your Brother Machine for a Wireless Network .................................... 113
Before Configuring Your Brother Machine for a Wireless Network................................................... 114
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup
(WPS).................................................................................................................................. 115
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup
(WPS).................................................................................................................................. 116
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast......................... 118
Configure Your Machine for an Enterprise Wireless Network .......................................................... 120
Use Wi-Fi Direct
®
............................................................................................................................. 122
Advanced Network Features...................................................................................................................... 131
Print the Network Configuration Report............................................................................................ 132
Synchronize Time with the SNTP Server Using Web Based Management ..................................... 133
Technical Information for Advanced Users................................................................................................. 136
Reset the Network Settings to Factory Default ................................................................................ 137
Print the WLAN Report..................................................................................................................... 138
Security .............................................................................................................................................. 141
Before Using Network Security Features ................................................................................................... 142
Secure Function Lock 3.0 .......................................................................................................................... 143
Before Using Secure Function Lock 3.0........................................................................................... 144
Configure Secure Function Lock 3.0 Using Web Based Management ............................................ 145
Configure Public Mode for Secure Function Lock 3.0 ...................................................................... 146
Additional Secure Function Lock 3.0 Features................................................................................. 147
Register a new IC Card Using Machine's Control Panel .................................................................. 148
Register an External IC Card Reader............................................................................................... 149
Use Active Directory
®
Authentication......................................................................................................... 150
Introduction to Active Directory
®
Authentication............................................................................... 151
Configure Active Directory
®
Authentication Using Web Based Management.................................. 152
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory
®
Authentication) ................................................................................................................................. 153
Use LDAP Authentication........................................................................................................................... 154
Introduction to LDAP Authentication ................................................................................................ 155
Configure LDAP Authentication Using Web Based Management.................................................... 156
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP
Authentication) ................................................................................................................................. 157
Manage Your Network Machine Securely Using SSL/TLS ........................................................................ 158
Certificates and Web Based Management....................................................................................... 159
Manage Your Network Machine Securely Using IPsec .............................................................................. 181
Introduction to IPsec......................................................................................................................... 182
Home > Table of Contents
ii
Configure IPsec Using Web Based Management ............................................................................ 183
Configure an IPsec Address Template Using Web Based Management ......................................... 184
Configure an IPsec Template Using Web Based Management ....................................................... 186
Send an Email Securely............................................................................................................................. 195
Configure Email Sending Using Web Based Management.............................................................. 196
Send an Email with User Authentication .......................................................................................... 197
Send an Email Securely Using SSL/TLS ......................................................................................... 198
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ......................................................... 199
What Is IEEE 802.1x Authentication? .............................................................................................. 200
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based
Management (Web Browser)............................................................................................................ 201
IEEE 802.1x Authentication Methods............................................................................................... 203
Mobile/Web Connect......................................................................................................................... 204
Brother Web Connect................................................................................................................................. 205
Brother Web Connect Overview....................................................................................................... 206
Online Services Used with Brother Web Connect............................................................................ 207
Conditions for Using Brother Web Connect...................................................................................... 209
Set Up Brother Web Connect........................................................................................................... 213
Download and Print Documents Using Brother Web Connect ......................................................... 220
Google Cloud Print..................................................................................................................................... 222
Google Cloud Print Overview ........................................................................................................... 223
Before Using Google Cloud Print ..................................................................................................... 224
Print from Google Chrome
or Chrome OS
................................................................................. 228
Print from Google Drive
for Mobile ................................................................................................ 229
Print from Gmail
Webmail Service for Mobile................................................................................ 230
AirPrint ....................................................................................................................................................... 231
AirPrint Overview.............................................................................................................................. 232
Before Using AirPrint (macOS) ........................................................................................................ 233
Print Using AirPrint ........................................................................................................................... 234
Mobile Printing for Windows
®
.................................................................................................................... 237
Mopria
®
Print Service................................................................................................................................. 238
Brother iPrint&Scan for Mobile Devices ..................................................................................................... 239
Near-Field Communication (NFC).............................................................................................................. 240
Brother iPrint&Scan for Windows
®
and Mac.................................................................................. 241
Brother iPrint&Scan Overview.................................................................................................................... 242
Troubleshooting ................................................................................................................................ 243
Error and Maintenance Messages ............................................................................................................. 244
Error Messages When Using the Brother Web Connect Feature..................................................... 250
Printer Jam or Paper Jam .......................................................................................................................... 252
Paper is Jammed in the Front of the Machine.................................................................................. 253
Paper is Jammed in the Back of the Machine .................................................................................. 258
Remove Paper Scraps ..................................................................................................................... 263
If You Are Having Difficulty with Your Machine .......................................................................................... 264
Paper Handling and Printing Problems ............................................................................................ 265
Other Problems ................................................................................................................................ 271
Network Problems ............................................................................................................................ 272
Home > Table of Contents
iii
Google Cloud Print Problems........................................................................................................... 282
AirPrint Problems ............................................................................................................................. 283
Check the Machine Information ................................................................................................................. 284
Reset Your Brother Machine ...................................................................................................................... 285
Reset Functions Overview ............................................................................................................... 286
Routine Maintenance ........................................................................................................................ 287
Replace the Ink Cartridges......................................................................................................................... 288
Clean Your Brother Machine ...................................................................................................................... 291
Clean the Print Head from Your Brother Machine ............................................................................ 292
Clean the Print Head from Your Computer (Windows
®
)................................................................... 293
Clean the Print Head from Your Computer (Mac)............................................................................. 295
Clean the Machine's LCD................................................................................................................. 296
Clean the Outside of the Machine .................................................................................................... 297
Clean the Machine's Printer Platen .................................................................................................. 299
Clean the Paper Feed Rollers .......................................................................................................... 300
Clean the Base Pad ......................................................................................................................... 302
Clean the Paper Pick-up Rollers ...................................................................................................... 304
Clean the Paper Pick-up Rollers for Paper Tray #2 and Tray #3 ..................................................... 306
Check Your Brother Machine ..................................................................................................................... 307
Check the Print Quality..................................................................................................................... 308
Check the Print Alignment from Your Brother Machine .................................................................... 310
Check the Print Alignment from Your Computer (Windows
®
) .......................................................... 311
Check the Print Alignment from Your Computer (Mac) .................................................................... 313
Check the Ink Volume (Page Gauge)............................................................................................... 314
Monitor Machine Status from Your Computer (Windows
®
) .............................................................. 316
Monitor Machine Status from Your Computer (Mac) ........................................................................ 321
Correct the Paper Feed to Clear Vertical Lines.......................................................................................... 323
Change the Print Setting Options When Having Printing Problems........................................................... 324
Pack and Ship Your Brother Machine ........................................................................................................ 325
Machine Settings............................................................................................................................... 327
Change Machine Settings from the Control Panel ..................................................................................... 328
In the Event of Power Failure (Memory Storage) ............................................................................. 329
General Settings............................................................................................................................... 330
Print Reports .................................................................................................................................... 342
Settings and Features Tables........................................................................................................... 345
Change Machine Settings from Your Computer......................................................................................... 354
Change Machine Settings Using Web Based Management ............................................................ 355
Appendix............................................................................................................................................ 359
Specifications ............................................................................................................................................. 360
Enter Text on Your Brother Machine .......................................................................................................... 365
Information Regarding Recycled Paper ..................................................................................................... 366
Brother Numbers........................................................................................................................................ 367
Home > Table of Contents
iv
Home > Before You Use Your Brother Machine
Before You Use Your Brother Machine
Definitions of Notes
Trademarks
Important Note
1
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicised style emphasises an important point or refers you to a related topic.
Courier New
Courier New font identifies messages shown on the machine's LCD.
Related Information
Before You Use Your Brother Machine
2
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, Internet Explorer, OneNote, Active Directory and Microsoft Edge are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, Mac, Safari, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc., registered in
the United States and other countries.
AirPrint and the AirPrint logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Wi-Fi
®
, Wi-Fi Alliance
®
and Wi-Fi Direct
®
are registered trademarks of Wi-Fi Alliance
®
.
WPA
, WPA2
, Wi-Fi Protected Setup
and Wi-Fi Protected Setup
logo are trademarks of Wi-Fi Alliance
®
.
Android, Gmail, Google Cloud Print, Google Drive, Google Play, Google Chrome and Chrome OS are
trademarks of Google LLC.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
The Bluetooth
®
word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such
marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade names are
those of their respective owners.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
Mopria
®
and the Mopria
®
logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
Before You Use Your Brother Machine
3
Home > Before You Use Your Brother Machine > Important Note
Important Note
Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
Windows
®
10 in this document represents Windows
®
10 Home, Windows
®
10 Pro, Windows
®
10 Education
and Windows
®
10 Enterprise.
Windows Server
®
2008 in this document represents Windows Server
®
2008 and Windows Server
®
2008 R2.
In this User's Guide, the LCD messages of the HL-J6000DW are used unless otherwise specified.
In this User's Guide, the illustrations of the HL-J6000DW are used unless otherwise specified.
The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
Unless otherwise specified, the screens in this manual are from Windows
®
7 and macOS v10.12.x. Screens
on your computer may vary depending on your operating system.
The contents of this guide and the specifications of this product are subject to change without notice.
Related Information
Before You Use Your Brother Machine
4
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
Before Using Your Machine
Control Panel Overview
Touchscreen LCD Overview
Settings Screen Overview
Navigate the Touchscreen
Access Brother Utilities (Windows
®
)
USB / Ethernet Port Locations on Your Brother Machine
5
Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
Make sure you have installed the printer driver.
For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Firewall (Windows
®
)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the
firewall settings. If you are using the Windows
®
Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall
software, see the User's Guide for your software or contact the software manufacturer.
Related Information
Introduction to Your Brother Machine
6
Home > Introduction to Your Brother Machine > Control Panel Overview
Control Panel Overview
3
2
5
41
1. NFC (Near Field Communication) symbol
You can use card authentication by touching the IC card to the NFC symbol on the control panel.
If your Android
device supports the NFC feature, you can print from your device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
5.
Power On/Off
Press
to turn the machine on.
Press and hold down to turn the machine off. The touchscreen displays [Shutting Down] and stays
on for a few seconds before turning itself off.
If you turn the machine off using
, it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
Related Information
Introduction to Your Brother Machine
7
Related Topics:
Near-Field Communication (NFC)
8
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
Touchscreen LCD Overview
From the Home screen, you can access the Wi-Fi
®
setup, Functions, Settings, and Ink screens.
Home Screen
4
5
1
2
3
This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your
machine is ready for the next command.
1. Wireless Status
Each icon in the following table shows the wireless network status:
Your machine is not connected to the wireless access point/router.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
The wireless network is connected.
A three-level indicator in the Home screen displays the current wireless signal strength.
The wireless access point/router cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
2. [Functions]
Press to access the [Functions] menu.
[Secure Print] / [Web] / [USB] / [Download Software]
3. [Settings]
Press to access the [Settings] menu.
4. [Ink]
Press to access the [Ink] menu.
5. Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
9
6. Information icon
6
New information from Brother appears in the information bar when the notification settings such as
[Message from Brother] and [Firmware Auto Check] are set to [On].
(Internet connection is needed, and data rates may apply.)
Press to view the details.
7. Warning icon
7
The warning icon appears when there is an error or maintenance message; press to view the
details, and then press to return to the Home screen.
Related Information
Introduction to Your Brother Machine
Related Topics:
Reduce Printing Noise
Check the Ink Volume (Page Gauge)
Settings Screen Overview
Error and Maintenance Messages
10
Home > Introduction to Your Brother Machine > Settings Screen Overview
Settings Screen Overview
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
1
3
2
5
6
7
4
1. [Maintenance]
Press to access the following menus:
[Improve Print Quality]
[Print Head Cleaning]
[Remove Paper Scraps]
[Ink Volume]
[Ink Cartridge Model]
[Print Setting Options]
2. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On],
is displayed on the Home screen.
3. [Beep]
Adjust the beeper volume.
4. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
5. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
6. [Tray Setting]
Press to access the [Tray Setting] menu.
Use options in the Tray setting menu to change the paper size and type.
7. [All Settings]
Press to access a menu of all of your machine's settings.
Related Information
Introduction to Your Brother Machine
Related Topics:
Touchscreen LCD Overview
11
Check the Ink Volume (Page Gauge)
12
Home > Introduction to Your Brother Machine > Navigate the Touchscreen
Navigate the Touchscreen
Press your finger on the LCD to operate it. To display and access all the options, press d c or a b on the LCD to
scroll through them.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
Related Information
Introduction to Your Brother Machine
13
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows
®
)
Access Brother Utilities (Windows
®
)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
Windows
®
7
Click
(Start) > All Programs > Brother > Brother Utilities.
Windows
®
8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
Windows
®
8.1
Move your mouse to the lower left corner of the Start screen and click
(if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
Windows
®
10
Click
> Brother > Brother Utilities.
2. Select your machine.
3. Select the operation you want to use.
Related Information
Introduction to Your Brother Machine
Uninstall the Brother Software and Drivers (Windows
®
)
14
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows
®
) > Uninstall the Brother
Software and Drivers (Windows
®
)
Uninstall the Brother Software and Drivers (Windows
®
)
1. Do one of the following:
Windows
®
7
Click (Start) > All Programs > Brother > Brother Utilities.
Windows
®
8
Tap or click
(Brother Utilities) either on the Start screen or the desktop.
Windows
®
8.1
Move your mouse to the lower left corner of the Start screen and click
(if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
Windows
®
10
Click
> Brother > Brother Utilities.
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
Related Information
Access Brother Utilities (Windows
®
)
15
Home > Introduction to Your Brother Machine > USB / Ethernet Port Locations on Your Brother Machine
USB / Ethernet Port Locations on Your Brother Machine
The USB and Ethernet ports are located inside the machine.
When connecting the USB or Ethernet cable, follow the instructions in the installation process.
To install the Full Driver & Software Package necessary for operating your machine, insert the Brother
installation disc into your computer, or go to your model's Downloads page on the Brother Solutions
Center at
support.brother.com.
1. Place both hands under the plastic tabs on both sides of the machine to lift the top cover (1) into the open
position.
1
2. Locate the correct port (based on the cable you are using) inside the machine as shown.
Carefully guide the cable through the cable channel and out the back of the machine.
3. Gently close the top cover using both hands.
16
Related Information
Introduction to Your Brother Machine
17
Home > Paper Handling
Paper Handling
Load Paper
18
Home > Paper Handling > Load Paper
Load Paper
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load Paper in the Multi-purpose Tray (MP Tray)
Unprintable Area
Paper Settings
Acceptable Paper and Other Print Media
Error and Maintenance Messages
Paper Handling and Printing Problems
19
Home > Paper Handling > Load Paper > Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray
#3
Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load Photo Paper in Paper Tray #1
Load Envelopes in Paper Tray #1
20
Home > Paper Handling > Load Paper > Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray
#3 > Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray
#2 / Paper Tray #3
If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size.
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver.
You can use only plain paper in Tray #2. (HL-J6000DW)
You can use only plain paper in Tray #2 and Tray #3. (HL-J6100DW)
These instructions describe how to load paper in Tray #1.
(HL-J6000DW) The steps for Tray #2 are very similar.
(HL-J6100DW) The steps for Tray #2 and Tray #3 are very similar.
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2
1
2. Pull the paper tray completely out of the machine as shown by the arrow.
When you load paper in Tray #2 or Tray #3 (HL-J6100DW), remove the tray top cover (1).
3. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.
Make sure the triangular mark (3) on the paper width guide (1) and paper length guide (2) line up with the
marks for the paper you are using.
21
1
3
2
3
If you load Executive size paper, lift up the stopper (4).
4
4. Fan the stack of paper well to avoid paper jams and misfeeds.
Always make sure the paper is not curled or wrinkled.
22
5. Gently load paper in the paper tray with the printing surface face down.
Landscape orientation
IMPORTANT
Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you
are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
6. Make sure the paper length guide (1) touches the edges of the paper.
1
7. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper guides touch the edges of the paper.
1
8. Make sure the paper is flat in the tray and below the maximum paper mark (1).
Overfilling the paper tray may cause paper jams.
23
1
When you load paper in Tray #2 or Tray #3 (HL-J6100DW), replace the tray top cover.
9. Slowly push the paper tray completely into the machine.
IMPORTANT
DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or
paper feed problems.
10. Pull out the paper support until it locks into place.
11. Change the paper size setting in the machine's menu, if needed.
24
Related Information
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Related Topics:
Change the Check Paper Size Setting
Choose the Right Print Media
Change the Paper Size and Paper Type
25
Home > Paper Handling > Load Paper > Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray
#3 > Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2 /
Paper Tray #3
If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size.
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver.
You can use only plain paper in Tray #2. (HL-J6000DW)
You can use only plain paper in Tray #2 and Tray #3. (HL-J6100DW)
These instructions describe how to load paper in Tray #1.
(HL-J6000DW) The steps for Tray #2 are very similar.
(HL-J6100DW) The steps for Tray #2 and Tray #3 are very similar.
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2
1
2. Pull the paper tray completely out of the machine as shown by the arrow.
When you load paper in Tray #2 or Tray #3 (HL-J6100DW), remove the tray top cover (1).
3. Rest the tray on a flat surface.
Push the green slider to the left and then extend the tray until it locks into place.
26
4. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.
Make sure the triangular mark (3) on the paper width guide (1) and paper length guide (2) line up with the
marks for the paper you are using.
1
3
2
3
5. Fan the stack of paper well to avoid paper jams and misfeeds.
Always make sure the paper is not curled or wrinkled.
27
6. Gently load paper in the paper tray with the printing surface face down.
Portrait orientation
IMPORTANT
Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you
are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
7. Make sure the paper length guide (1) touches the edges of the paper.
1
8. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper guides touch the edges of the paper.
1
9. Make sure the paper is flat in the tray and below the maximum paper mark (1).
Overfilling the paper tray may cause paper jams.
28
1
When you load paper in Tray #2 or Tray #3 (HL-J6100DW), replace the tray top cover.
10. Slowly push the paper tray completely into the machine.
IMPORTANT
DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or
paper feed problems.
11. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
2
1
12. Change the paper size setting in the machine's menu, if needed.
29
CAUTION
Position the machine so the tray will not protrude past the edge of the table or desk where someone may
bump into it. The machine could fall and cause injury.
Before you collapse the paper tray, take the paper out of the tray.
Rest the tray on a flat surface.
Push the green slider to the left and then push in the front of the tray to collapse it until it locks into place.
Put the paper in the tray.
Related Information
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
30
Home > Paper Handling > Load Paper > Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray
#3 > Load Photo Paper in Paper Tray #1
Load Photo Paper in Paper Tray #1
If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size.
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver.
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2
1
2. Pull the paper tray completely out of the machine as shown by the arrow.
3. Do one of the following:
If you load Photo L (9 x 13 cm) in the paper tray, lift up the Photo L stopper (1).
If you load Photo (10 x 15 cm) in the paper tray, lift up the Photo stopper (2).
If you load Photo 2L (13 x 18 cm) in the paper tray, lift up the Photo 2L stopper (3).
Gently press and slide the paper width guides (4) to fit the paper size.
1
2
3
4
4. Load up to 20 sheets of photo paper in the paper tray with the printing surface face down.
Loading more than 20 sheets of photo paper may cause paper jams.
31
5. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper guides touch the edges of the paper and the paper is flat in the tray.
1
6. Slowly push the paper tray completely into the machine.
IMPORTANT
DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or
paper feed problems.
7. Pull out the paper support until it locks into place.
8. Change the paper size setting in the machine's menu, if needed.
Related Information
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Related Topics:
Change the Check Paper Size Setting
Choose the Right Print Media
32
Change the Paper Size and Paper Type
33
Home > Paper Handling > Load Paper > Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray
#3 > Load Envelopes in Paper Tray #1
Load Envelopes in Paper Tray #1
If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size.
You can load envelopes in a variety of sizes. See Related Information: Paper Type and Size for Each
Operation. 
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver.
Before loading envelopes in the tray, press the corners and sides of the envelopes to make them as flat as
possible.
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2
1
2. Pull the paper tray completely out of the machine as shown by the arrow.
3. Load up to 10 envelopes in the paper tray with the printing surface face down. Loading more than 10
envelopes may cause paper jams.
4. Gently press and slide the paper width guides (1) and paper length guide (2) to fit the size of the envelopes.
Make sure the envelopes are flat in the tray.
34
1
2
IMPORTANT
If envelopes are "double-feeding," load one envelope in the paper tray at a time.
5. Slowly push the paper tray completely into the machine.
IMPORTANT
DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or
paper feed problems.
6. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
2
1
7. Change the paper size setting in the machine's menu, if needed.
Related Information
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Related Topics:
Change the Check Paper Size Setting
Choose the Right Print Media
Change the Paper Size and Paper Type
35
Paper Type and Size for Each Operation
36
Home > Paper Handling > Load Paper > Load Paper in the Multi-purpose Tray (MP Tray)
Load Paper in the Multi-purpose Tray (MP Tray)
Use the MP Tray for special print media, such as photo paper or envelopes.
If the [Check Paper] setting is set to [On] and you set the paper in MP tray, a message appears on the
LCD asking if you want to change the paper type and paper size.
When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the machine or printer driver.
NOTE
To prevent dust from entering the machine, be sure to close the MP tray if you are not using it.
1. Open the MP tray.
When you want to load paper larger than A4 or Letter size paper, pull up the paper tray using both hands
until it locks into place.
37
2. Gently press and slide the MP tray paper guides to match the width of the paper you are using.
3. Fan the stack of paper well to avoid paper jams and misfeeds.
Always make sure the paper is not curled or wrinkled.
4. Gently load the paper in the MP tray with the printing surface face up.
Using A4, Letter, or Executive
Landscape orientation
Using A3, Ledger, Legal, Folio, Mexico Legal, India Legal, A5, A6, envelopes, Photo, Photo L, Photo 2L,
or Index Card
Portrait orientation
38
When using envelopes, load the envelopes with the printing surface face up and the flap on the left as
shown in the illustration.
If you are having difficulty loading paper in the MP tray, push the release lever (1) towards the back of the
machine, and then load the paper.
1
39
5. Using both hands, gently adjust the MP tray paper guides to fit the paper.
DO NOT press the paper guides too tightly against the paper. Doing this may cause the paper to fold
and jam.
Place the paper in the centre of the MP tray between the paper guides. If the paper is not centred, pull it
out and insert it again at the centre position.
6. Do one of the following:
When using A4 or Letter size, or smaller size paper
Pull out the paper support until it locks into place.
When using paper larger than A4 or Letter size, or envelopes
Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
2
1
7. Change the paper size setting in the machine's menu, if needed.
Make sure printing has finished before you close the MP tray.
40
Related Information
Load Paper
Related Topics:
Choose the Right Print Media
Error and Maintenance Messages
41
Home > Paper Handling > Load Paper > Unprintable Area
Unprintable Area
The unprintable area depends on the settings in the application you are using. The figures below show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet
paper only when the Borderless print feature is available and turned on.
Cut-Sheet Paper
Envelopes
Top (1)
Left (2) Bottom (3) Right (4)
Cut-Sheet 3 mm 3 mm 3 mm 3 mm
Envelopes 12 mm 3 mm 12 mm 3 mm
The Borderless print feature is not available for envelopes and 2-sided printing.
Related Information
Load Paper
Related Topics:
Paper Handling and Printing Problems
42
Home > Paper Handling > Load Paper > Paper Settings
Paper Settings
Change the Paper Size and Paper Type
Change the Check Paper Size Setting
Set a Default Tray Based on Your Task
Change Paper Tray Priority
Change the Paper Low Notice Setting
43
Home > Paper Handling > Load Paper > Paper Settings > Change the Paper Size and Paper Type
Change the Paper Size and Paper Type
Set the Paper Size and Paper Type settings for the paper tray.
To get the best print quality, set the machine for the type of paper you are using.
When you change the size of the paper you load in the tray, you must change the Paper Size setting on the
LCD at the same time.
1. Press [Settings] > [All Settings] > [General Setup] > [Tray Setting].
2. Press the tray option you want.
3. Press [Paper Type].
4. Press a or b to display the paper type options, and then press the option you want.
Use plain paper only in Tray #2. (HL-J6000DW)
Use plain paper only in Tray #2 and Tray #3.(HL-J6100DW)
5. Press [Paper Size].
6. Press a or b to display the paper size options, and then press the option you want.
7. Press .
The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine.
When you use glossy paper, remove each sheet at once to prevent smudging or paper jams.
Related Information
Paper Settings
Related Topics:
Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load Photo Paper in Paper Tray #1
Load Envelopes in Paper Tray #1
Acceptable Paper and Other Print Media
Error and Maintenance Messages
Paper Handling and Printing Problems
44
Home > Paper Handling > Load Paper > Paper Settings > Change the Check Paper Size Setting
Change the Check Paper Size Setting
If this setting is set to [On] and you pull the paper tray out of the machine or load paper in the MP Tray, the LCD
displays a message asking if you want to change the Paper Size and Paper Type settings.
The default setting is [On].
1. Press
[Settings] > [All Settings] > [General Setup].
2. Press [Tray Setting].
3. Press a or b to display the [Check Paper] option, and then press it.
4. Press [On] or [Off].
5. Press
.
Related Information
Paper Settings
Related Topics:
Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
Load Photo Paper in Paper Tray #1
Load Envelopes in Paper Tray #1
Error and Maintenance Messages
45
Home > Paper Handling > Load Paper > Paper Settings > Set a Default Tray Based on Your Task
Set a Default Tray Based on Your Task
Change the default tray the machine uses for each mode.
[Auto Tray Select] sets your machine to feed paper from the most appropriate tray for the paper type and
size you have set.
The machine feeds paper from the most appropriate tray using the tray priority order you have set.
Some trays are not available depending on your model.
1. Press [Settings] > [All Settings] > [General Setup] > [Tray Setting].
For printing photos, press [Tray Setting: JPEG Print (Media)] > [Tray Use].
2. Press the tray option you want.
3. Press .
Related Information
Paper Settings
46
Home > Paper Handling > Load Paper > Paper Settings > Change Paper Tray Priority
Change Paper Tray Priority
Change the default tray priority the machine uses for each mode.
When [Auto Tray Select] is selected in the tray select settings, the machine will feed paper from the most
appropriate tray for the paper type and size according to the tray priority setting.
1. Press
[Settings] > [All Settings] > [General Setup] > [Tray Setting].
2. Press the [Tray Setting: Print] or [Tray Setting: JPEG Print (Media)] option.
3. Press [Tray Priority].
4. Press the option you want.
5. Press .
Related Information
Paper Settings
47
Home > Paper Handling > Load Paper > Paper Settings > Change the Paper Low Notice Setting
Change the Paper Low Notice Setting
If the Paper Low Notice setting is set to [On], the machine displays a message telling you that the paper tray is
nearly empty.
The default setting is [On].
1. Press
[Settings] > [All Settings] > [General Setup] > [Tray Setting] > [Paper Low
Notice].
2. Press [On] or [Off].
3. Press
.
Related Information
Paper Settings
48
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media
Acceptable Paper and Other Print Media
The print quality can be affected by the type of paper you use in the machine.
To get the best print quality for the settings you have selected, always set the Paper Type to match the type of
paper you load.
You can use plain paper, inkjet paper (coated paper), glossy paper, recycled paper and envelopes.
We recommend testing various paper types before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated paper) and glossy paper, be sure to select the proper print media in
the Basic tab of the printer driver or in the Paper Type setting on the machine.
When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray.
When using photo paper, remove each sheet at once to prevent smudging or paper jams.
Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely
dry and may stain your fingers.
Related Information
Load Paper
Recommended Print Media
Handle and Use Print Media
Choose the Right Print Media
Related Topics:
Change the Paper Size and Paper Type
Paper Handling and Printing Problems
49
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Recommended Print
Media
Recommended Print Media
For the best print quality, we recommend using the Brother paper listed in the table.
If Brother paper is not available in your country, we recommend testing various paper types before purchasing
large quantities.
Brother paper
Paper Type
Item
A3 Plain BP60PA3
A3 Glossy Photo BP71GA3
A3 Inkjet (Matte) BP60MA3
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
10 x 15 cm Glossy Photo BP71GP
Related Information
Acceptable Paper and Other Print Media
50
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Handle and Use Print
Media
Handle and Use Print Media
Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct
sunlight and heat.
Avoid touching the shiny (coated) side of photo paper.
Some envelope sizes require that you set margins in the application. Make sure you do a test print first before
printing many envelopes.
IMPORTANT
DO NOT use the following kinds of paper:
Damaged, curled, wrinkled, or irregularly shaped
1
1
1. 2 mm or greater curl may cause jams to occur.
Extremely shiny or highly textured
Paper that cannot be arranged uniformly when stacked
Paper made with a short grain
DO NOT use envelopes that:
Are loosely constructed
Have windows
Are embossed (have raised writing on them)
Have clasps or staples
Are pre-printed on the inside
Are self-adhesive
Have double flaps
Self-adhesive
Double flaps
You may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you
are using.
Related Information
Acceptable Paper and Other Print Media
Related Topics:
Load Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray #3
51
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print
Media
Choose the Right Print Media
Paper Type and Size for Each Operation
Paper Orientation and Capacity of the Paper Trays
Use the User Defined Paper Size Option in the Printer Driver
Paper Weight and Thickness
Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2 / Paper Tray
#3
Load Photo Paper in Paper Tray #1
Load Envelopes in Paper Tray #1
Load Paper in the Multi-purpose Tray (MP Tray)
52
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print
Media > Paper Type and Size for Each Operation
Paper Type and Size for Each Operation
Paper Type Paper Size Usage
Direct Print Printer
JPEG
Print
PDF Print
Cut-Sheet A3 297 x 420 mm Yes Yes Yes
A4 210 x 297 mm Yes Yes Yes
Ledger 279.4 x 431.8 mm Yes Yes Yes
Letter 215.9 x 279.4 mm Yes Yes Yes
Legal 215.9 x 355.6 mm - Yes Yes
Mexico Legal 215.9 x 339.85 mm - Yes Yes
India Legal 215 x 345 mm - Yes Yes
Folio 215.9 x 330.2 mm - Yes Yes
Executive 184.1 x 266.7 mm - - Yes
A5 148 x 210 mm - Yes Yes
A6 105 x 148 mm - Yes Yes
Cards Photo 10 x 15 cm Yes - Yes
Photo L 9 x 13 cm - - Yes
Photo 2L 13 x 18 cm Yes - Yes
Index Card 13 x 20 cm - - Yes
Envelopes C5 Envelope 162 x 229 mm - - Yes
DL Envelope 110 x 220 mm - - Yes
Com-10 104.7 x 241.3 mm - - Yes
Monarch 98.4 x 190.5 mm - - Yes
Related Information
Choose the Right Print Media
Related Topics:
Load Envelopes in Paper Tray #1
53
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print
Media > Paper Orientation and Capacity of the Paper Trays
Paper Orientation and Capacity of the Paper Trays
Paper Size Paper Types No. of sheets
Paper Tray #1 <Landscape>
A4, Letter, Executive
<Portrait>
A3, Ledger, Legal, Mexico
Legal, India Legal, Folio,
A5, A6, Envelopes (C5,
Com-10, DL, Monarch),
Photo (10 x 15 cm), Photo L
(9 x 13 cm), Photo 2L (13 x
18 cm), Index card (13 x 20
cm)
Plain Paper, Recycled
Paper
250
1
Inkjet Paper 20
Glossy Paper, Photo 20
Index Card 30
Envelopes 10
Paper Tray #2 <Landscape>
A4, Letter
<Portrait>
A3, Ledger, Legal, Mexico
Legal, India Legal, Folio
Plain Paper, Recycled
Paper
250
1
Paper Tray #3
(HL-J6100DW)
<Landscape>
A4, Letter
<Portrait>
A3, Ledger, Legal, Mexico
Legal, India Legal, Folio
Plain Paper, Recycled
Paper
250
1
Multi-purpose tray (MP tray)
2
<Landscape>
A4, Letter, Executive
<Portrait>
A3, Ledger, Legal, Mexico
Legal, India Legal, Folio,
A5, A6, Envelopes (C5,
Com-10, DL, Monarch),
Photo (10 x 15 cm), Photo L
(9 x 13 cm), Photo 2L (13 x
18 cm), Index card (13 x 20
cm)
Plain Paper, Recycled
Paper
100
1
Inkjet Paper 20 (Up to A4/Letter)
5 (Over A4/Letter)
Glossy Paper, Photo 20 (Up to A4/Letter)
5 (Over A4/Letter)
Index Card 50
Envelopes 20 (Up to A4/Letter)
5 (Over A4/Letter)
1
When using plain paper 80 g/m²
2
We recommend using MP tray for glossy paper.
Related Information
Choose the Right Print Media
54
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print
Media > Use the User Defined Paper Size Option in the Printer Driver
Use the User Defined Paper Size Option in the Printer Driver
User Defined Size Paper Orientation
Width: 88.9 mm - 297.0 mm
Height: 127.0 mm - 431.8 mm
Portrait
The user defined paper size option is available only for MP tray.
Related Information
Choose the Right Print Media
55
Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print
Media > Paper Weight and Thickness
Paper Weight and Thickness
Paper Type Weight Thickness
Cut-Sheet Plain Paper, Recycled
Paper
64 to 120 g/m² 0.08 to 0.15 mm
Inkjet Paper 64 to 200 g/m² 0.08 to 0.25 mm
Glossy Paper
1
2
Up to 220 g/m² Up to 0.25 mm
Cards
Photo Card
1 2 3
Up to 200 g/m² Up to 0.25 mm
Index Card Up to 120 g/m² Up to 0.15 mm
Envelopes 80 to 95 g/m² Up to 0.52 mm
1
BP71 260 g/m² paper is specially designed for Brother inkjet machines.
2
Up to 0.3 mm for MP Tray
3
Up to 220 g/m² for MP Tray
Related Information
Choose the Right Print Media
Related Topics:
Paper Handling and Printing Problems
56
Home > Print
Print
Print from Your Computer (Windows
®
)
Print from Your Computer (Mac)
Print Data Directly from a USB Flash Drive
57
Home > Print > Print from Your Computer (Windows
®
)
Print from Your Computer (Windows
®
)
Print a Photo (Windows
®
)
Print a Document (Windows
®
)
Cancel a Print Job (Windows
®
)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows
®
)
Print as a Poster (Windows
®
)
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows
®
)
Print as a Booklet Automatically (Windows
®
)
Secure Print (Windows
®
)
Print a Colour Document in Greyscale (Windows
®
)
Prevent Smudged Printouts and Paper Jams (Windows
®
)
Use a Preset Print Profile (Windows
®
)
Change the Default Print Settings (Windows
®
)
Print Settings (Windows
®
)
58
Home > Print > Print from Your Computer (Windows
®
) > Print a Photo (Windows
®
)
Print a Photo (Windows
®
)
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Make sure you have loaded the correct media in the paper tray.
IMPORTANT
For best results, use Brother paper.
When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper
tray.
4. Click the Basic tab.
5. Click the Media Type drop-down list, and then select the type of paper you are using.
IMPORTANT
To get the best print quality for the settings you have selected, always set the Media Type option to
match the type of paper you load.
6. Click the Paper Size drop-down list, and then select your paper size.
7. Select the Borderless check box, if needed.
8. For Colour Mode, select the Natural or Vivid option.
9. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the
application.
10. Type the number of copies (1-999) you want in the Copies field.
11. Change other printer settings if needed.
12. Click OK.
13. Complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
59
Home > Print > Print from Your Computer (Windows
®
) > Print a Document (Windows
®
)
Print a Document (Windows
®
)
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Make sure you have loaded the correct size paper in the paper tray.
4. Click the Basic tab.
5. Click the Media Type drop-down list, and then select the type of paper you are using.
IMPORTANT
To get the best print quality for the settings you have selected, always set the Media Type option to
match the type of paper you load.
6. Click the Paper Size drop-down list, and then select your paper size.
7. For Colour Mode, select the Natural or Vivid option.
8. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the
application.
9. Type the number of copies (1-999) you want in the Copies field.
10. To print multiple pages on a single sheet of paper or print one page of your document on multiple sheets,
click the Multiple Page drop-down list, and then select your options.
11. Change other printer settings if needed.
12. Click OK.
13. Complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Check the Ink Volume (Page Gauge)
Print Settings (Windows
®
)
60
Home > Print > Print from Your Computer (Windows
®
) > Cancel a Print Job (Windows
®
)
Cancel a Print Job (Windows
®
)
If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to
delete it to allow subsequent jobs to print.
1. Double-click the printer icon
in the task tray.
2. Select the print job you want to cancel.
3. Click the Document menu.
4. Select Cancel.
5. Click Yes.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Monitor Machine Status from Your Computer (Windows
®
)
61
Home > Print > Print from Your Computer (Windows
®
) > Print More Than One Page on a Single Sheet of
Paper (N in 1) (Windows
®
)
Print More Than One Page on a Single Sheet of Paper (N in 1)
(Windows
®
)
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Basic tab.
4. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the
application.
5. Click the Multiple Page drop-down list, and then select the 2 in 1, 4 in 1, 9 in 1, or 16 in 1 option.
6. Click the Page Order drop-down list, and then select your page order.
7. Click the Border Line drop-down list, and then select your border line type.
8. Change other printer settings if needed.
9. Click OK, and then complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
62
Home > Print > Print from Your Computer (Windows
®
) > Print as a Poster (Windows
®
)
Print as a Poster (Windows
®
)
Enlarge your print size and print the document in poster mode.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Basic tab.
4. Click the Multiple Page drop-down list, and then select the 1 in 2x2 pages or 1 in 3x3 pages option.
5. Change other printer settings if needed.
6. Click OK.
7. Complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
63
Home > Print > Print from Your Computer (Windows
®
) > Print on Both Sides of the Paper Automatically
(Automatic 2-sided Printing) (Windows
®
)
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Windows
®
)
Make sure the jam clear cover is closed.
If paper is curled, straighten it and put it back in the paper tray.
Use regular paper. DO NOT use bond paper.
If the paper is thin, it may wrinkle.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Basic tab.
4. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the
application.
5. Click the 2-sided / Booklet drop-down list, and then select 2-sided.
6. Click the 2-sided Settings button.
7. Select one of the options from the 2sided Type menu.
When 2-sided is selected, four types of 2-sided binding are available for each orientation:
Option for Portrait Description
Long Edge (Left)
Long Edge (Right)
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Option for Portrait Description
Short Edge (Top)
Short Edge (Bottom)
Option for Landscape Description
Long Edge (Top)
Long Edge (Bottom)
Short Edge (Right)
Short Edge (Left)
8. Select the Binding Offset check box if you want to specify the offset for binding in inches or millimetres.
9. Click OK to return to the printer driver window.
10. Change other printer settings if needed.
The Borderless feature is not available when using this option.
11. Click OK again, and then complete your print operation.
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Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
Print as a Booklet Automatically (Windows
®
)
66
Home > Print > Print from Your Computer (Windows
®
) > Print as a Booklet Automatically (Windows
®
)
Print as a Booklet Automatically (Windows
®
)
Use this option to print a document in booklet format using 2-sided printing. The document's pages will be
arranged according to the correct page number and will allow you to fold at the centre of the print output without
having to change the order of the printed pages.
Make sure the jam clear cover is closed.
If paper is curled, straighten it and put it back in the paper tray.
Use regular paper. DO NOT use bond paper.
If the paper is thin, it may wrinkle.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Basic tab.
4. In the Orientation field, select the Portrait or Landscape option to set the orientation of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the
application.
5. Click the 2-sided / Booklet drop-down list, and then select the Booklet option.
6. Click the 2-sided Settings button.
7. Select one of the options from the 2sided Type menu.
There are two types of 2-sided binding directions available for each orientation:
Option for Portrait Description
Left Binding
Right Binding
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Option for Landscape Description
Top Binding
Bottom Binding
8. Select one of the options from the Booklet Printing Method menu.
Option Description
All Pages at
Once
Every page will be printed in booklet format (four pages to every piece of paper, two pages
per side). Fold your printout in the middle to create the booklet.
Divide into
Sets
This option prints the whole booklet in smaller individual booklet sets, allowing you to fold at
the centre of the smaller individual booklet sets without having to change the order of the
printed pages. You can specify the number of sheets in each smaller booklet set (from
1-15). This option can be helpful when folding a printed booklet that has a large number of
pages.
9. Select the Binding Offset check box if you want to specify the offset for binding in inches or millimetres.
10. Click OK to return to the printer driver window.
11. Change other printer settings if needed.
The Borderless feature is not available when using this option.
12. Click OK.
13. Complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows
®
)
68
Home > Print > Print from Your Computer (Windows
®
) > Secure Print (Windows
®
)
Secure Print (Windows
®
)
Use Secure Print to ensure that confidential or sensitive documents do not print until you enter a password on
the machine's control panel.
The secure data is deleted from the machine when you turn off the machine.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Advanced tab.
4. Click the Settings button in the Secure Print field.
5. Select the Secure Print check box.
6. Type your four-digit password in the Password field.
You must set a separate password for each document.
7. Type the User Name and Job Name in the text field, if needed.
8. Click OK, to close the Secure Print Settings window.
9. Click OK.
10. Complete your print operation.
11. On the machine's control panel, press [Functions]. Press a or b to display the [Secure Print] option,
and then press [Secure Print].
12. Press a or b to display user names, and then press your user name.
The LCD displays the list of secured jobs for your name.
13. Press a or b to display the print job, and then press it.
14. Enter your four-digit password, and then press [OK].
15. Enter the number of copies you want.
16. Press [Start].
The machine prints the data.
After you have printed the secured data, it will be cleared from the machine's memory.
Related Information
Print from Your Computer (Windows
®
)
69
Home > Print > Print from Your Computer (Windows
®
) > Print a Colour Document in Greyscale (Windows
®
)
Print a Colour Document in Greyscale (Windows
®
)
Greyscale mode makes the print processing speed faster than colour mode. If your document contains colour,
selecting Greyscale mode prints your document in 256 levels of greyscale.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Advanced tab.
4. For Colour / Greyscale, select Greyscale.
5. Change other printer settings if needed.
6. Click OK.
7. Complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
70
Home > Print > Print from Your Computer (Windows
®
) > Prevent Smudged Printouts and Paper Jams
(Windows
®
)
Prevent Smudged Printouts and Paper Jams (Windows
®
)
Some types of print media may need more drying time. Change the Reduce Smudge option if you have
problems with smudged printouts or paper jams.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Advanced tab.
4. Click the Other Print Options button.
5. Select the Reduce Smudge option on the left side of the screen.
6. Select one of the following options:
Media Type
Option Description
Plain Paper 2-sided Printing or
Simplex Printing
Off Select this mode to print at
normal speed, using a
normal amount of ink.
Low Select this mode to print at
a slower speed, using a
normal amount of ink.
High Select this mode to print at
the same speed as Low,
but using less ink.
Glossy Paper Off / On Select Off to print at
normal speed, using a
normal amount of ink.
Select On to print at a
slower speed, using less
ink.
7. Click OK to return to the printer driver window.
8. Click OK.
9. Complete your print operation.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Paper Handling and Printing Problems
Change the Print Setting Options When Having Printing Problems
71
Home > Print > Print from Your Computer (Windows
®
) > Use a Preset Print Profile (Windows
®
)
Use a Preset Print Profile (Windows
®
)
Print Profiles are presets designed to give you quick access to frequently-used printing configurations.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Print Profiles tab.
4. Select your profile from the print profile list.
The profile settings are shown on the left side of the printer driver window.
5. Do one of the following:
If the settings are correct for your print job, click OK.
To change the settings, go back to the Basic or Advanced tab, change settings, and then click OK.
To display the Print Profiles tab at the front of the window the next time you print, select the Always show
Print Profiles tab first. check box.
72
Related Information
Print from Your Computer (Windows
®
)
Create or Delete Your Print Profile (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
73
Home > Print > Print from Your Computer (Windows
®
) > Use a Preset Print Profile (Windows
®
) > Create or
Delete Your Print Profile (Windows
®
)
Create or Delete Your Print Profile (Windows
®
)
Add up to 20 new print profiles with customised settings.
1. Select the print command in your application.
2. Select Brother XXX-XXXX (where XXXX is the name of your model), and then click the printing properties or
preferences button.
The printer driver window appears.
3. Click the Basic tab and the Advanced tab, and configure the print settings you want for the new Print Profile.
4. Click the Print Profiles tab.
5. Do one of the following:
To create a new print profile:
a. Click Add Profile.
The Add Profile dialog box appears.
b. Type the new profile name in the Name field.
c. Click the icon you want to use to represent this profile from the icon list.
d. Click OK.
The new Print Profile name is added to the list in the Print Profiles tab.
To delete a print profile that you created:
a. Click Delete Profile.
The Delete Profile dialog box appears.
b. Select the profile you want to delete.
c. Click Delete.
d. Click Yes.
e. Click Close.
Related Information
Use a Preset Print Profile (Windows
®
)
74
Home > Print > Print from Your Computer (Windows
®
) > Change the Default Print Settings (Windows
®
)
Change the Default Print Settings (Windows
®
)
When you change an application's print settings, the changes only apply to documents printed with that
application. To change print settings for all Windows
®
applications, you must configure the printer driver
properties.
1. Do one of the following:
For Windows Server
®
2008
Click
(Start) > Control Panel > Hardware and Sound > Printers.
For Windows
®
7 and Windows Server
®
2008 R2
Click (Start) > Devices and Printers.
For Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings,
and then click Control Panel. In the Hardware and Sound group, click View devices and printers.
For Windows
®
10 and Windows Server
®
2016
Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices
and printers.
For Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings,
and then click Control Panel. In the Hardware group, click View devices and printers.
For Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.
2. Right-click the Brother XXX-XXXX icon (where XXXX is your model name), and then select Printer
properties. If printer driver options appear, select your printer driver.
The printer driver dialog box appears.
3. Click the General tab, and then click the Printing Preferences... or Preferences... button.
The printer driver dialog box appears.
4. Select the print settings you want to use as defaults for all of your Windows
®
programs.
5. Click OK.
6. Close the printer properties dialog box.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Print Settings (Windows
®
)
75
Home > Print > Print from Your Computer (Windows
®
) > Print Settings (Windows
®
)
Print Settings (Windows
®
)
>> Basic Tab
>> Advanced Tab
Basic Tab
1. Media Type
Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts
its print settings according to the selected media type.
Slow Drying Paper
Select this option if you use a type of plain paper on which ink dries slowly. This option may cause slight
blurring of the text.
2. Print Quality
Select the print resolution you want. Because print quality and speed are related, the higher the quality, the
longer it will take to print the document.
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3. Paper Size
Select the size of the paper you want to use. You can either choose from standard paper sizes or create a
custom paper size.
Borderless
Select this option to print photos without borders. Because the image data is created slightly larger than
the paper size you are using, this will cause some cropping of the photo edges.
You may not be able to select the Borderless option for some combinations of media type and quality, or
from some applications.
4. Colour Mode
Select the colour mode to suit your preference.
5. Orientation
Select the orientation (portrait or landscape) of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the application.
6. Copies
Type the number of copies (1-999) that you want to print in this field.
Collate
Select this option to print sets of multi-page documents in the original page order. When this option is
selected, one complete copy of your document will print, and then reprint according to the number of
copies you choose. If this option is not selected, then each page will print according to the number of
copies chosen before the next page of the document is printed.
Reverse Order
Select this option to print your document in reverse order. The last page of your document will be printed
first.
7. Multiple Page
Select this option to print multiple pages on a single sheet of paper or print one page of your document on
multiple sheets.
Page Order
Select the page order when printing multiple pages on a single sheet of paper.
Border Line
Select the type of border to use when printing multiple pages on a single sheet of paper.
8. 2-sided / Booklet
Select this option to print on both sides of the paper or print a document in booklet format using 2-sided
printing.
2-sided Settings button
Click this button to select the type of 2-sided binding. Four types of 2-sided bindings are available for each
orientation.
9. Paper Source
Select the paper source setting according to your print conditions or purpose.
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Advanced Tab
1. Colour / Greyscale
Select colour or greyscale printing. The print speed is faster in greyscale mode than it is in colour mode. If
your document contains colour and you select greyscale mode, your document will be printed using 256
levels of greyscale.
2. Colour Enhancement
Select this option to use the Colour Enhancement feature. This feature analyses your image to improve its
sharpness, white balance and colour density. This process may take several minutes depending on the
image size and your computer's specifications.
3. Ink Save Mode
Select this option to print using lighter colours and emphasise image outlines. The amount of ink that is saved
varies, depending on the type of documents printed. Ink Save Mode may make your printouts look different
than they appear on your screen.
The Ink Save Mode feature is supported by technology from Reallusion, Inc.
4. Scaling
Select these options to enlarge or reduce the size of the pages in your document.
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Fit to Paper Size
Select this option to enlarge or reduce the document pages to fit a specified paper size. When you select
this option, select the paper size you want from the drop-down list.
Free
Select this option to enlarge or reduce the document pages manually. When you select this option, type a
value into the field.
5. Mirror Print
Select this option to reverse the printed image on the page horizontally from left to right.
6. Reverse Print
Select this option to rotate the printed image 180 degrees.
7. Use Watermark
Select this option to print a logo or text on your document as a watermark. Select one of the preset
watermarks, add a new watermark, or use an image file you have created.
8. Header-Footer Print
Select this option to print the date, time and PC login user name on the document.
9. Secure Print
This feature ensures that confidential or sensitive documents do not print until you enter a password on the
machine's control panel.
10. User Authentication
This feature allows you to confirm the restrictions for each user.
11. Other Print Options button
Change Data Transfer Mode
Select the print data transfer mode to improve print quality or print speed.
Advanced Colour Settings
Select the method that the machine uses to arrange dots to express halftones.
The printout colour can be adjusted to achieve the closest match to what appears on your computer
screen.
Reduce Smudge
Some types of print media may need more drying time. Change this option if you have problems with
smudged printouts or paper jams.
Retrieve Printer's Colour Data
Select this option to optimise the print quality using the machine's factory settings, which are set
specifically for your Brother machine. Use this option when you have replaced the machine or changed the
machine's network address.
Print Archive
Select this option to save the print data as a PDF file to your computer.
Reduce Uneven Lines
Select this option to adjust the print alignment if your printed text becomes blurred or images become
faded.
Related Information
Print from Your Computer (Windows
®
)
Related Topics:
Error and Maintenance Messages
Paper Handling and Printing Problems
Print a Photo (Windows
®
)
Print a Document (Windows
®
)
79
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows
®
)
Print as a Poster (Windows
®
)
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows
®
)
Print as a Booklet Automatically (Windows
®
)
Use a Preset Print Profile (Windows
®
)
Change the Default Print Settings (Windows
®
)
Change the Print Setting Options When Having Printing Problems
80
Home > Print > Print from Your Computer (Mac)
Print from Your Computer (Mac)
Print a Photo (Mac)
Print a Document (Mac)
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)
Secure Print (Mac)
Print a Colour Document in Greyscale (Mac)
Prevent Smudged Printouts and Paper Jams (Mac)
Print Options (Mac)
81
Home > Print > Print from Your Computer (Mac) > Print a Photo (Mac)
Print a Photo (Mac)
1. Make sure you have loaded the correct media in the paper tray.
IMPORTANT
For best results, use Brother paper.
When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper
tray.
2. From an application, such as Apple Preview, click the File menu, and then select Print.
3. Select Brother XXX-XXXX (where XXXX is your model name).
4. Click the Paper Size pop-up menu, and then select your paper size.
To print photographs without margins, select a borderless paper size option.
5. Click the Orientation button that matches the way you want the photo to print.
6. Click the application pop-up menu, and then select Print Settings.
The Print Settings options appear.
7. Click the Media Type pop-up menu, and then select the media type you want to use.
IMPORTANT
To get the best print quality for the settings you have selected, always set the Media Type option to
match the type of paper you load.
8. Change other printer settings, if needed.
9. Click Print.
Related Information
Print from Your Computer (Mac)
Related Topics:
Paper Handling and Printing Problems
Print Options (Mac)
82
Home > Print > Print from Your Computer (Mac) > Print a Document (Mac)
Print a Document (Mac)
1. Make sure you have loaded the correct size paper in the paper tray.
2. From an application, such as Apple TextEdit, click the File menu, and then select Print.
3. Select Brother XXX-XXXX (where XXXX is your model name).
4. Click the Paper Size pop-up menu, and then select your paper size.
5. Select the Orientation option that matches the way you want the document to print.
6. Click the application pop-up menu, and then select Print Settings.
The Print Settings options appear.
7. Click the Media Type pop-up menu, and then select the media type you want to use.
IMPORTANT
To get the best print quality for the settings you have selected, always set the Media Type option to
match the type of paper you load.
8. Change other printer settings, if needed.
9. Click Print.
Related Information
Print from Your Computer (Mac)
Related Topics:
Check the Ink Volume (Page Gauge)
Print Options (Mac)
83
Home > Print > Print from Your Computer (Mac) > Print on Both Sides of the Paper Automatically
(Automatic 2-sided Printing) (Mac)
Print on Both Sides of the Paper Automatically (Automatic 2-sided
Printing) (Mac)
1. From an application, such as Apple TextEdit, click the File menu, and then select Print.
2. Select Brother XXX-XXXX (where XXXX is your model name).
3. Select the Orientation option that matches the way you want the document to print.
4. Click the application pop-up menu, and then select Layout.
The Layout setting options appear.
5. In the Two-Sided section, select the Short-Edge binding or Long-Edge binding option.
6. Change other printer settings, if needed.
The Borderless feature is not available when using this option.
7. Click Print.
Related Information
Print from Your Computer (Mac)
Related Topics:
Print Options (Mac)
84
Home > Print > Print from Your Computer (Mac) > Print More Than One Page on a Single Sheet of Paper
(N in 1) (Mac)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)
1. From an application, such as Apple TextEdit, click the File menu, and then select Print.
2. Select Brother XXX-XXXX (where XXXX is your model name).
3. Click the application pop-up menu, and then select Layout.
The Layout setting options appear.
4. Click the Pages per Sheet pop-up menu, and then select the number of pages to print on each sheet.
5. Select the Layout Direction option.
6. Click the Border pop-up menu, and then select your border line type.
7. Change other printer settings if needed.
8. Click Print.
Related Information
Print from Your Computer (Mac)
Related Topics:
Print Options (Mac)
85
Home > Print > Print from Your Computer (Mac) > Secure Print (Mac)
Secure Print (Mac)
Use Secure Print to ensure that confidential or sensitive documents do not print until you enter a password on
the machine's control panel.
The secure data is deleted from the machine when you turn off the machine.
1. From an application, such as Apple TextEdit, click the File menu, and then select Print.
2. Select Brother XXX-XXXX (where XXXX is your model name).
3. Click the application pop-up menu, and then select the Secure Print option. The Secure Print options
appear.
4. Select the Secure Print check box.
5. Type your user name, job name and a four-digit password.
6. Click Print.
7. On the machine's control panel, press [Functions]. Press a or b to display the [Secure Print] option,
and then press [Secure Print].
8. Press a or b to display user names, and then press your user name.
The LCD displays the list of secured jobs for your name.
9. Press a or b to display the print job, and then press it.
10. Enter your four-digit password, and then press [OK].
11. Enter the number of copies you want.
12. Press [Start].
The machine prints the data.
After you have printed the secured data, it will be cleared from the machine's memory.
Related Information
Print from Your Computer (Mac)
86
Home > Print > Print from Your Computer (Mac) > Print a Colour Document in Greyscale (Mac)
Print a Colour Document in Greyscale (Mac)
Greyscale mode makes the print processing speed faster than colour mode. If your document contains colour,
selecting Greyscale mode prints your document in 256 levels of greyscale.
1. From an application, such as Apple TextEdit, click the
File menu, and then select Print.
2. Select Brother XXX-XXXX (where XXXX is your model name).
3. Click the application pop-up menu, and then select Print Settings.
The Print Settings options appear.
4. Click the Color / Grayscale pop-up menu, and then select the Grayscale option.
5. Change other printer settings if needed.
6. Click Print.
Related Information
Print from Your Computer (Mac)
87
Home > Print > Print from Your Computer (Mac) > Prevent Smudged Printouts and Paper Jams (Mac)
Prevent Smudged Printouts and Paper Jams (Mac)
Some types of print media may need more drying time. Change the Reduce Smudge option if you have
problems with smudged printouts or paper jams.
1. From an application, such as Apple TextEdit, click the File menu, and then select Print.
2. Select Brother XXX-XXXX (where XXXX is your model name).
3. Click the application pop-up menu, and then select Print Settings.
The Print Settings options appear.
4. Click the Advanced print settings list.
5. Click the Reduce Smudge menu.
6. Select one of the following options:
Media Type
Option Description
Plain Paper 2-sided Printing or
Simplex Printing
Off Select this mode to print at
normal speed, using a
normal amount of ink.
Low Select this mode to print at
a slower speed, using a
normal amount of ink.
High Select this mode to print at
the same speed as Low,
but using less ink.
Glossy Paper Off / On Select Off to print at
normal speed, using a
normal amount of ink.
Select On to print at a
slower speed, using less
ink.
7. Change other printer settings, if needed.
8. Click Print.
Related Information
Print from Your Computer (Mac)
Related Topics:
Paper Handling and Printing Problems
Change the Print Setting Options When Having Printing Problems
88
Home > Print > Print from Your Computer (Mac) > Print Options (Mac)
Print Options (Mac)
>> Page Setup
>> Layout
>> Paper Handling
>> Print Settings
>> Secure Print
>> Color Settings
Page Setup
1. Paper Size
Select the size of the paper you want to use. You can either choose from standard paper sizes or create a
custom paper size.
2. Orientation
Select the orientation (portrait or landscape) of your printout.
If your application contains a similar setting, we recommend that you set the orientation using the application.
3. Scale
Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size.
89
Layout
1. Pages per Sheet
Select the number of pages to print on a single sheet of paper.
2. Layout Direction
Select the page order when printing multiple pages on a single sheet of paper.
3. Border
Select the type of border to use when printing multiple pages on a single sheet of paper.
4. Two-Sided
Select whether to print on both sides of the paper.
5. Reverse page orientation
Select this option to rotate the printed image 180 degrees.
6. Flip horizontally
Select this option to reverse the printed image on the page horizontally from left to right.
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Paper Handling
1. Collate pages
Select this option to print sets of multi-page documents in the original page order. When this option is
selected, one complete copy of your document will print, and then reprint according to the number of copies
you choose. If this option is not selected, then each page will print according to the number of copies chosen
before the next page of the document is printed.
2. Pages to Print
Select which pages you want to print (even pages or odd pages).
3. Page Order
Select the page order.
4. Scale to fit paper size
Select this option to enlarge or reduce the pages in your document to fit the selected paper size.
5. Destination Paper Size
Select the paper size to print on.
6. Scale down only
Select this option if you want to reduce the pages in your document when they are too large for the selected
paper size. If this option is selected and the document is formatted for a paper size that is smaller than the
paper size you are using, the document will be printed at its original size.
91
Print Settings
1. Media Type
Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts
its print settings according to the selected media type.
2. Slow Drying Paper
Select this option if you use a type of plain paper on which ink dries slowly. This option may cause slight
blurring of the text.
3. Print Quality
Select the print resolution you want. Because print quality and speed are related, the higher the quality, the
longer it will take to print the document.
4. Color / Grayscale
Select colour or greyscale printing. The print speed is faster in greyscale mode than it is in colour mode. If
your document contains colour and you select greyscale mode, your document will be printed using 256
levels of greyscale.
5. Paper Source
Select the paper source setting according to your print conditions or purpose.
6. Advanced
Change Data Transfer Mode
Select the print data transfer mode to improve print quality or print speed.
Reduce Uneven Lines
Select this option to adjust the print alignment if your printed text becomes blurred or images become
faded.
Reduce Smudge
Some types of print media may need more drying time. Change this option if you have problems with
smudged printouts or paper jams.
92
Other Print Options
Paper Thickness
Select the appropriate paper thickness.
Bi-Directional Printing
Select this option to increase the print speed. When this option is selected, the print head prints in both
directions. When this option is cleared, the print head prints in only one direction, resulting in higher
quality printouts but causing slower print speeds.
Sometimes, the movement of the print head may vary due to environmental conditions. This may be
seen when you print vertical lines and they do not align. If you encounter this problem, turn off the Bi-
Directional Printing feature.
Secure Print
1. Secure Print
This feature ensures that confidential or sensitive documents do not print until you enter a password on the
machine's control panel.
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Color Settings
1. Color Mode
Select the colour mode to suit your preference.
2. Advanced Color Settings
Click the disclosure triangle to view the Advanced Colour Settings. Select the Colour Enhancement check
box, and then set the options using the sliders. This process may take several minutes depending on the size
of the image and the specifications of your computer.
Related Information
Print from Your Computer (Mac)
Related Topics:
Error and Maintenance Messages
Paper Handling and Printing Problems
Print a Photo (Mac)
Print a Document (Mac)
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac)
Change the Print Setting Options When Having Printing Problems
94
Home > Print > Print Data Directly from a USB Flash Drive
Print Data Directly from a USB Flash Drive
Compatible USB Flash Drives
Print Photos Directly from a USB Flash Drive
Print a PDF File Directly from a USB Flash Drive
95
Home > Print > Print Data Directly from a USB Flash Drive > Compatible USB Flash Drives
Compatible USB Flash Drives
Your Brother machine has media drive (slot) for use with common data storage.
IMPORTANT
The USB direct interface supports only USB flash drives and digital cameras that use the USB mass storage
standard. Other USB devices are not supported.
Compatible Media
USB flash drive
Compatible USB Flash Drives
USB Class USB Mass Storage Class
USB Mass Storage Sub Class SCSI or SFF-8070i
Transfer protocol Bulk transfer Only
Format
1
FAT12/FAT16/FAT32/exFAT
Sector size Max. 4096 Byte
Encryption Encrypted devices are not supported.
1
NTFS format is not supported.
Related Information
Print Data Directly from a USB Flash Drive
96
Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash Drive
Print Photos Directly from a USB Flash Drive
Even if your machine is not connected to your computer, you can print photos directly from a USB Flash memory
drive.
Important Information about Photo Printing
Print Photos from a USB Flash Drive on the Brother Machine
97
Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Important Information about Photo Printing
Important Information about Photo Printing
Your machine is designed to be compatible with modern digital camera image files and USB flash drives. Read
the points below to avoid errors:
The image file extension must be .JPG (other image file extensions like .JPEG, .TIF, .GIF and so on will not
be recognised).
Direct photo printing must be performed separately from photo printing operations using the computer.
(Simultaneous operation is not available.)
The machine can read up to 999 files
1
on a USB flash drive.
Be aware of the following:
When printing an index or image, the machine will print all the valid images, even if one or more images have
been corrupted. Corrupted images will not be printed.
Your machine supports USB flash drives that have been formatted by Windows
®
.
Related Information
Print Photos Directly from a USB Flash Drive
1 The folder inside USB flash drives is also counted.
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Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine
Print Photos from a USB Flash Drive on the Brother Machine
Preview and Print Photos from a USB Flash Drive
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive
Print Photos by Image Number
Print Photos with Auto Cropping
Print Borderless Photos from a USB Flash Drive
Print the Date from Your Photo's Data
Print Settings for Photos
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Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Preview and Print Photos from a USB
Flash Drive
Preview and Print Photos from a USB Flash Drive
Preview your photos on the LCD before you print them. Print images that are stored on a USB flash drive.
If your photos are large files, there may be a delay before each photo is displayed.
1. Put a USB flash drive in the USB slot.
2. Press [JPEG Print] > [Select Files].
3. Press d or c to display the photo you want to print, and then press it.
To print all photos, press [Print All], and then press [Yes] to confirm.
4. Enter the number of copies in one of the following ways:
Press [-] or [+] on the touchscreen.
Press to display the keyboard on the touchscreen, and then enter the number of copies using the
touchscreen keyboard. Press [OK].
5. Press [OK].
6. Repeat the last three steps until you have selected all the photos you want to print.
7. Press [OK].
8. Read and confirm the displayed list of options.
9. To change the print settings, press [Print Settings].
When finished, press [OK].
10. Press [Start].
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
Related Topics:
Print Settings for Photos
100
Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Print a Photo Index Sheet
(Thumbnails) from a USB Flash Drive
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive
Print a photo Index Sheet to see small preview versions of all pictures on your USB flash drive.
The machine assigns numbers for images (such as No.1, No.2, No.3, and so on).
The machine does not recognise any other numbers or file names that your digital camera or computer
has used to identify the pictures.
Only file names that are 20 characters or less will be printed correctly on the index sheet.
File names cannot be printed correctly if they contain non-alphanumeric characters, but non-
alphanumeric characters do not affect photo print settings.
1. Put a USB flash drive in the USB slot.
2. Press [JPEG Print] > [Index Print] > [Print Index Sheet].
3. If you want to change the print settings, press [Print Settings].
When finished, press [OK].
Option Description
Paper Type
Select the paper type.
Paper Size
Select the paper size.
4. Press [Start].
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
Related Topics:
Print Photos by Image Number
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Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Print Photos by Image Number
Print Photos by Image Number
Before you can print an individual image, you must print the photo Index Sheet (thumbnails) to know the image
number.
1. Put a USB flash drive in the USB slot.
2. Press [JPEG Print] > [Index Print] > [Print Photos].
3. Enter the image numbers you want to print using the photo Index Sheet. After you have selected the image
numbers, press [OK].
Enter multiple numbers at one time using a comma or a hyphen. For example, enter 1, 3, 6 to print
images No.1, No.3 and No.6. Print a range of images using a hyphen. For example, enter 1-5 to print
images No.1 to No.5.
Enter up to 12 characters (including commas and hyphens) for the image numbers you want to print.
4. Enter the number of copies in one of the following ways:
Press [-] or [+] on the touchscreen.
Press to display the keyboard on the touchscreen, and then enter the number of copies using
the touchscreen keyboard. Press [OK].
5. To change the print settings, press [Print Settings].
When finished, press [OK].
6. Press [Start].
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
Related Topics:
Print a Photo Index Sheet (Thumbnails) from a USB Flash Drive
Print Settings for Photos
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Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Print Photos with Auto Cropping
Print Photos with Auto Cropping
If your photo is too long or too wide to fit the space in your layout, part of the image will be cropped.
The factory setting is On. To print the whole image, change this setting to Off.
If you set the [Cropping] setting to Off, set the [Borderless] setting to Off, also.
Cropping: On
Cropping: Off
1. Put a USB flash drive in the USB slot.
2. Press [JPEG Print] > [Select Files].
3. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK].
4. Press [OK].
5. Press [Print Settings] > [Cropping].
6. Press [On] (or [Off]).
7. When finished, press
or [OK].
8. Press [Start].
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
Related Topics:
Other Problems
103
Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Print Borderless Photos from a USB
Flash Drive
Print Borderless Photos from a USB Flash Drive
This feature expands the printable area to the edges of the paper. Printing time will be slower.
1. Put a USB flash drive in the USB slot.
2. Press [JPEG Print] > [Select Files].
3. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK].
4. Press [OK].
5. Press [Print Settings] > [Borderless].
6. Press [On] (or [Off]).
7. When finished, press
or [OK].
8. Press [Start].
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
Related Topics:
Other Problems
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Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Print the Date from Your Photo's Data
Print the Date from Your Photo's Data
Print the date if it is already in your photo’s information. The date will be printed on the lower-right corner. To use
this setting, the photo must include the date.
1. Put a USB flash drive in the USB slot.
2. Press [JPEG Print] > [Select Files].
3. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK].
4. Press [OK].
5. Press [Print Settings] > [Date Print].
6. Press [On] (or [Off]).
7. When finished, press
or [OK].
8. Press [Start].
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
105
Home > Print > Print Data Directly from a USB Flash Drive > Print Photos Directly from a USB Flash
Drive > Print Photos from a USB Flash Drive on the Brother Machine > Print Settings for Photos
Print Settings for Photos
Press the [Print Settings] option to display the settings shown in the table.
Option Description
Print Quality
Select the print resolution for your type of document.
When you select the Inkjet Paper option in the Paper Type
setting, you can select only Fine.
Paper Type
Select the paper type.
Paper Size
Select the paper size.
Tray Select
Select the tray.
Print Layout
Select the print layout.
Brightness
Adjust the brightness.
Contrast
Adjust the contrast.
Increasing the contrast will make an image look sharper and more
vivid.
Cropping
Crop the image around the margin to fit the paper size or print size.
Turn this feature off when you want to print whole images or prevent
unwanted cropping.
Borderless
Expand the printable area to fit the edges of the paper.
Date Print
Print the date on your photo.
Set New Default
Save the print settings you use most often by setting them as the
defaults.
Factory Reset
Restore any changed print settings back to the factory settings.
Related Information
Print Photos from a USB Flash Drive on the Brother Machine
Related Topics:
Preview and Print Photos from a USB Flash Drive
Print Photos by Image Number
106
Home > Print > Print Data Directly from a USB Flash Drive > Print a PDF File Directly from a USB Flash
Drive
Print a PDF File Directly from a USB Flash Drive
You can print a PDF file directly from a USB flash drive.
PDF files that are 2 GB or more cannot be printed.
IMPORTANT
To prevent damage to your machine, DO NOT connect any device other than a USB flash drive to the USB
direct interface.
1. Put a USB flash drive in the USB slot.
2. Press [PDF Print].
If your machine has been set to Secure Function Lock On, you may not be able to access Direct Print.
3. Press a or b to display the PDF file you want to print, and then press it.
4. Enter the number of copies in one of the following ways:
Press [-] or [+] on the touchscreen.
Press to display the keyboard on the touchscreen, and then enter the number of copies using the
touchscreen keyboard. Press [OK].
5. Read and confirm the displayed list of options.
6. To change the print settings, press [Print Settings].
When finished, press [OK].
Option Description
Print Quality
Select the print resolution for your type of document.
Paper Size
Select the paper size.
Tray Select
Select the tray.
Multiple Page
Set this option to print multiple pages on a single sheet of paper or print one page of
your document on multiple sheets.
2-sided
Select the type of 2-sided binding.
Collate
Set this option to On to print sets of multi-page documents in the original page order.
PDF Option
Select this option to print a PDF file with the markups or stamps.
7. Press [Mono Start] or [Colour Start].
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IMPORTANT
DO NOT remove the USB flash drive from the USB direct interface until the machine has finished
printing.
Related Information
Print Data Directly from a USB Flash Drive
108
Home > Network
Network
Configure Network Details Using the Control Panel
Supported Basic Network Features
Learn about Network Management Software and Utilities
Additional Methods of Configuring Your Brother Machine for a Wireless Network
Advanced Network Features
Technical Information for Advanced Users
109
Home > Network > Configure Network Details Using the Control Panel
Configure Network Details Using the Control Panel
To configure the machine for your network, use the control panel's [Network] menu selections.
For information about the network settings you can configure using the control panel, see Related
Information: Settings Tables.
You can also use management utilities, such as BRAdmin Light (Windows
®
), BRAdmin Professional
(Windows
®
) and Web Based Management, to configure and change your Brother machine's network
settings.
See Related Information: Learn about Network Management Software and Utilities.
1. Press [Settings] > [All Settings] > [Network].
2. Swipe up or down or press a or b to display the network option, and then press it. Repeat this step until you
access the menu you want to configure, and then follow the touchscreen LCD instructions.
Related Information
Network
Related Topics:
Settings Tables (2.7"(67.5 mm) Touchscreen models)
Learn about Network Management Software and Utilities
110
Home > Network > Supported Basic Network Features
Supported Basic Network Features
The print server supports various features depending on the operating system. Use this table to see which
network features and connections are supported by each operating system.
Operating Systems
Windows
®
7
Windows
®
8
Windows
®
10
Windows Server
®
2008/2008 R2/2012/2012
R2/2016
macOS
Printing Yes Yes Yes
BRAdmin Light
1 3
Yes Yes
BRAdmin Professional
2 3
Yes Yes
Web Based Management
3
Yes Yes Yes
Status Monitor Yes Yes
Driver Deployment Wizard Yes Yes
Related Information
Network
1
BRAdmin Light is available as a download from your model's page at support.brother.com.
2
BRAdmin Professional is available as a download from your model's page at support.brother.com.
3
The default login password to manage machine settings is initpass. We recommend you change it to protect your machine from
unauthorised access.
111
Home > Network > Learn about Network Management Software and Utilities
Learn about Network Management Software and Utilities
Web Based Management
Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper
Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). Type your
machine's IP address into your web browser to access and change your print server settings.
BRAdmin Light (Windows
®
)
BRAdmin Light is a utility for the initial setup of Brother network-connected devices. This utility can search for
Brother products on your network, view the status and configure the basic network settings, such as IP address.
Go to your model's Downloads page on the Brother Solutions Center at
support.brother.com to download
BRAdmin Light.
If using Windows
®
Firewall, or the firewall function of an anti-spyware or antivirus application,
temporarily disable them. When you are sure you can print, configure the software settings following the
instructions.
BRAdmin Professional (Windows
®
)
BRAdmin Professional is a utility for more advanced management of network-connected Brother devices. This
utility can search for Brother products on your network and view the device status from an easy-to-read
Windows
®
Explorer-style screen that changes colour to identify the status of each device. You can configure
network and device settings, and update device firmware from a Windows
®
computer on your LAN. BRAdmin
Professional can also log activity of Brother devices on your network and export the log data.
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download the latest version of Brother's BRAdmin Professional utility.
Node name: The node name appears in the current BRAdmin Professional window. The default node
name is "BRNxxxxxxxxxxxx" for a wired network or "BRWxxxxxxxxxxxx" for a wireless network (where
"xxxxxxxxxxxx" is your machine's MAC Address / Ethernet address).
If using Windows
®
Firewall, or the firewall function of an anti-spyware or antivirus application,
temporarily disable them. When you are sure you can print, configure the software settings following the
instructions.
Related Information
Network
Related Topics:
Change Machine Settings Using Web Based Management
112
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network
Additional Methods of Configuring Your Brother Machine for a Wireless
Network
To connect your machine to your wireless network, we recommend using the Brother installation disc.
Before Configuring Your Brother Machine for a Wireless Network
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi
Protected Setup
(WPS)
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup
(WPS)
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
Configure Your Machine for an Enterprise Wireless Network
Use Wi-Fi Direct
®
113
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless
Network > Before Configuring Your Brother Machine for a Wireless Network
Before Configuring Your Brother Machine for a Wireless Network
Before attempting to configure a wireless network, confirm the following:
If you are using an enterprise wireless network, you must know the User ID and Password.
To achieve optimum results with normal everyday document printing, place the Brother machine as close to
the wireless LAN access point/router as possible with minimal obstructions. Large objects and walls between
the two devices and interference from other electronic devices can affect the data transfer speed of your
documents.
Due to these factors, wireless may not be the best method of connection for all types of documents and
applications. If you are printing large files, such as multi-page documents with mixed text and large graphics,
you may want to consider selecting wired Ethernet for faster data transfer (supported models only), or USB
for the fastest throughput speed.
Although the Brother machine can be used in both a wired and wireless network (supported models only),
only one connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct
connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used
at the same time.
If you do not know the security information (for example, Network Name (SSID) and Network Key), consult
the router manufacturer, your system administrator, or your Internet provider.
Related Information
Additional Methods of Configuring Your Brother Machine for a Wireless Network
114
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless
Network > Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup
(WPS)
Configure Your Machine for a Wireless Network Using the One Push
Method of Wi-Fi Protected Setup
(WPS)
If your wireless access point/router supports WPS (Push Button Configuration), you can use WPS from your
machine's control panel menu to configure your wireless network settings.
Routers or access points that support WPS are marked with this symbol:
1. Press [Settings] > [All Settings] > [Network] > [WLAN] > [WPS].
2. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
3. When the touchscreen instructs you to start WPS, press the WPS button on your wireless access point/
router. Then press [OK] on your machine. Your machine automatically tries to connect to your wireless
network.
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install the Full Driver & Software Package necessary for
operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads
page on the Brother Solutions Center at support.brother.com.
Related Information
Additional Methods of Configuring Your Brother Machine for a Wireless Network
115
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless
Network > Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup
(WPS)
Configure Your Machine for a Wireless Network Using the PIN Method
of Wi-Fi Protected Setup
(WPS)
If your wireless LAN access point/router supports WPS, you can use the Personal Identification Number (PIN)
Method to configure your wireless network settings.
The PIN Method is one of the connection methods developed by the Wi-Fi Alliance
®
. By submitting a PIN
created by an Enrollee (your machine) to the Registrar (a device that manages the wireless LAN), you can set up
the wireless network and security settings. For more information on how to access WPS mode, see the
instructions provided with your wireless access point/router.
Type A
Connection when the wireless LAN access point/router (1) doubles as the Registrar.
1
Type B
Connection when another device (2), such as a computer, is used as the Registrar.
1
2
Routers or access points that support WPS are marked with this symbol:
1. Press [Settings] > [All Settings] > [Network] > [WLAN] > [WPS w/ PIN Code].
2. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
3. The LCD displays an eight-digit PIN and the machine starts searching for a wireless LAN access point/router.
4. Using a computer connected to the network, in your browser's address bar, type the IP address of the device
you are using as the Registrar. (For example: http://192.168.1.2)
5. Go to the WPS settings page and type the PIN, and then follow the on-screen instructions.
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The Registrar is usually the wireless LAN access point/router.
The settings page will differ depending on the brand of wireless LAN access point/router. For more
information, see the instructions supplied with your wireless LAN access point/router.
If you are using a Windows
®
7, Windows
®
8, or Windows
®
10 computer as a Registrar, complete the
following steps:
6. Do one of the following:
Windows
®
7
Click
(Start) > Devices and Printers > Add a device.
Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings >
Control Panel > Hardware and Sound > Devices and Printers > Add a device.
Windows
®
10
Click
> Windows System > Control Panel. In the Hardware and Sound group, click Add a device.
To use a Windows
®
7, Windows
®
8, or Windows
®
10 computer as a Registrar, you must register it to
your network in advance. For more information, see the instructions supplied with your wireless LAN
access point/router.
If you use Windows
®
7, Windows
®
8, or Windows
®
10 as a Registrar, you can install the printer driver
after the wireless configuration by following the on-screen instructions. To install the Full Driver &
Software Package necessary for operating your machine, insert the Brother installation disc into your
computer or go to your model's Downloads page on the Brother Solutions Center at
support.brother.com.
7. Select your machine and click Next.
8. Type the PIN displayed on the machine's LCD, and then click Next.
9. (Windows
®
7) Select your network, and then click Next.
10. Click Close.
Related Information
Additional Methods of Configuring Your Brother Machine for a Wireless Network
117
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless
Network > Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
Configure Your Machine for a Wireless Network When the SSID is Not
Broadcast
Before configuring your machine, we recommend writing down your wireless network settings. You will need
this information before you continue with the configuration.
1. Check and write down the current wireless network settings.
Network Name (SSID)
Communication Mode Authentication Method Encryption Mode Network Key
Infrastructure Open System NONE -
WEP
Shared Key WEP
WPA/WPA2-PSK AES
TKIP
For example:
Network Name (SSID)
HELLO
Communication Mode Authentication Method Encryption Mode Network Key
Infrastructure WPA2-PSK AES 12345678
If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine
supports the use of the first WEP key only.
2. Press [Settings] > [All Settings] > [Network] > [WLAN] > [Setup Wizard].
3. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
4. The machine searches for your network and displays a list of available SSIDs. Press a or b to display the
[<New SSID>] option, and then press it.
5. Press [OK].
6. Enter the SSID name, and then press [OK].
For more information about how to enter text, see the Appendix.
7. Press [Infrastructure].
8. Select the Authentication Method, and then press it.
9. Do one of the following:
If you selected the [Open System] option, press either [None] or [WEP].
If you selected the [WEP] option for Encryption type, enter the WEP key, and then press [OK].
If you selected the [Shared Key] option, enter the WEP key, and then press [OK].
If you selected the [WPA/WPA2-PSK] option, press either [TKIP+AES] or [AES].
Enter the WPA key, and then press [OK].
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For more information about how to enter text, see the Appendix.
Your Brother machine supports the use of the first WEP key only.
10. The machine attempts to connect to the wireless device you have selected.
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install the Full Driver & Software Package necessary for
operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads
page on the Brother Solutions Center at
support.brother.com.
Related Information
Additional Methods of Configuring Your Brother Machine for a Wireless Network
Related Topics:
I Cannot Complete the Wireless Network Setup Configuration
119
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless
Network > Configure Your Machine for an Enterprise Wireless Network
Configure Your Machine for an Enterprise Wireless Network
Before configuring your machine, we recommend writing down your wireless network settings. You will need
this information before you continue with the configuration.
1. Check and record the current wireless network settings.
Network Name (SSID)
Communication
Mode
Authentication
Method
Encryption Mode User ID Password
Infrastructure LEAP CKIP
EAP-FAST/NONE AES
TKIP
EAP-FAST/MS-
CHAPv2
AES
TKIP
EAP-FAST/GTC AES
TKIP
PEAP/MS-CHAPv2 AES
TKIP
PEAP/GTC AES
TKIP
EAP-TTLS/CHAP AES
TKIP
EAP-TTLS/MS-
CHAP
AES
TKIP
EAP-TTLS/MS-
CHAPv2
AES
TKIP
EAP-TTLS/PAP AES
TKIP
EAP-TLS AES -
TKIP -
For example:
Network Name (SSID)
HELLO
Communication
Mode
Authentication
Method
Encryption Mode User ID Password
Infrastructure EAP-FAST/MS-
CHAPv2
AES Brother 12345678
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If you configure your machine using EAP-TLS authentication, you must install the client certificate
issued by a CA before you start configuration. Contact your network administrator about the client
certificate. If you have installed more than one certificate, we recommend writing down the certificate
name you want to use.
If you verify your machine using the common name of the server certificate, we recommend writing
down the common name before you start configuration. Contact your network administrator about the
common name of the server certificate.
2. Press [Settings] > [All Settings] > [Network] > [WLAN] > [Setup Wizard].
3. When [Enable WLAN?] appears, press [Yes].
The wireless setup wizard starts. To cancel, press [No].
4. The machine searches for your network and displays a list of available SSIDs. Press a or b to display the
[<New SSID>] option, and then press it.
5. Press [OK].
6. Enter the SSID name, and then press [OK].
For more information about how to enter text, see the Appendix.
7. Press [Infrastructure].
8. Select the Authentication Method, and then press it.
9. Do one of the following:
If you selected the [LEAP] option, enter the user ID, and then press [OK]. Enter the Password, and then
press [OK].
If you selected the [EAP-FAST], [PEAP] or [EAP-TTLS] option, select the Inner Authentication method
[NONE], [CHAP], [MS-CHAP], [MS-CHAPv2], [GTC] or [PAP].
Depending on your Authentication method, the Inner Authentication method selections differ.
Select the encryption type [TKIP+AES] or [AES].
Select the verification method [No Verification], [CA] or [CA + Server ID].
- If you selected the [CA + Server ID] option, enter the server ID, user ID and password (if
required), and then press [OK] for each option.
- For other selections, enter the user ID and Password, and then press [OK] for each option.
If you have not imported a CA certificate into your machine, the machine displays [No Verification].
If you selected the [EAP-TLS] option, select the encryption type [TKIP+AES] or [AES].
The machine will display a list of available Client Certificates, and then select the certificate.
Select the verification method [No Verification], [CA] or [CA + Server ID].
- If you selected the [CA + Server ID] option, enter the server ID and user ID, and then press [OK]
for each option.
- For other selections, enter the user ID, and then press [OK].
10. The machine attempts to connect to the wireless device you have selected.
If your wireless device is connected successfully, the LCD displays [Connected].
You have completed the wireless network setup. To install Full Driver & Software Package necessary for
operating your device, insert the Brother installation disc into your computer or go to your model's Downloads
page on the Brother Solutions Center at support.brother.com.
Related Information
Additional Methods of Configuring Your Brother Machine for a Wireless Network
121
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
Use Wi-Fi Direct
®
Print from Your Mobile Device Using Wi-Fi Direct
Configure Your Wi-Fi Direct Network
I Cannot Complete the Wireless Network Setup Configuration
122
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Print from Your Mobile Device Using Wi-Fi Direct
Print from Your Mobile Device Using Wi-Fi Direct
Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance
®
. It allows you to
configure a secured wireless network between your Brother machine and a mobile device, such as an Android
device, Windows
®
device, iPhone, iPod touch, or iPad, without using an access point. Wi-Fi Direct supports
wireless network configuration using the one-push or PIN Method of Wi-Fi Protected Setup
(WPS). You can
also configure a wireless network by manually setting a SSID and password. Your Brother machine's Wi-Fi Direct
feature supports WPA2
security with AES encryption.
1 2
1. Mobile device
2. Your Brother machine
Although the Brother machine can be used in both a wired (supported models only) and wireless
network, only one connection method can be used at a time. However, a wireless network connection
and Wi-Fi Direct connection, or a wired network connection and Wi-Fi Direct connection can be used at
the same time.
The Wi-Fi Direct supported device can become a Group Owner (G/O). When configuring the Wi-Fi
Direct network, the Group Owner (G/O) serves as an access point.
Related Information
Use Wi-Fi Direct
®
123
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network
Configure Your Wi-Fi Direct Network
Configure your Wi-Fi Direct network settings from your machine's control panel.
Wi-Fi Direct Network Configuration Overview
Configure Your Wi-Fi Direct Network Using the One-Push Method
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected
Setup
(WPS)
Configure Your Wi-Fi Direct Network Using the PIN Method
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup
(WPS)
Configure Your Wi-Fi Direct Network Manually
124
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network > Wi-Fi Direct Network Configuration Overview
Wi-Fi Direct Network Configuration Overview
The following instructions offer five methods for configuring your Brother machine in a wireless network
environment. Select the method you prefer for your environment.
Check your mobile device for configuration.
1. Does your mobile device support Wi-Fi Direct?
Option Description
Yes Go to Step 2
No Go to Step 3
2. Does your mobile device support one-push configuration for Wi-Fi Direct?
Option Description
Yes See Related Information: Configure Your Wi-Fi Direct Network Using the One-
Push Method
No See Related Information: Configure Your Wi-Fi Direct Network Using the PIN
Method
3. Does your mobile device support Wi-Fi Protected Setup
(WPS)?
Option Description
Yes Go to Step 4
No See Related Information: Configure Your Wi-Fi Direct Network Manually
4. Does your mobile device support one-push configuration for Wi-Fi Protected Setup
(WPS)?
Option Description
Yes See Related Information: Configure Your Wi-Fi Direct Network Using the One-
Push Method of Wi-Fi Protected Setup
(WPS)
No See Related Information: Configure Your Wi-Fi Direct Network Using the PIN
Method of Wi-Fi Protected Setup
(WPS)
To use Brother iPrint&Scan functionality in a Wi-Fi Direct network configured by one-push configuration using Wi-
Fi Direct or by PIN Method configuration using Wi-Fi Direct, the device you use to configure Wi-Fi Direct must be
running Android
4.0 or greater.
Related Information
Configure Your Wi-Fi Direct Network
Related Topics:
Configure Your Wi-Fi Direct Network Using the One-Push Method
Configure Your Wi-Fi Direct Network Using the PIN Method
Configure Your Wi-Fi Direct Network Manually
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup
(WPS)
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup
(WPS)
125
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Using the One-
Push Method
Configure Your Wi-Fi Direct Network Using the One-Push Method
If your mobile device supports Wi-Fi Direct, follow these steps to configure a Wi-Fi Direct network:
When the machine receives the Wi-Fi Direct request from your mobile device, the message [Wi-Fi
Direct connection request received. Press [OK] to connect.] will appear on the LCD.
Press [OK] to connect.
1. Press [Settings] > [All Settings] > [Network] > [Wi-Fi Direct] > [Push Button].
2. Activate Wi-Fi Direct on your mobile device (see your mobile device's user's guide for instructions) when
[Activate Wi-Fi Direct on other device. Then Press [OK].] appears. Press [OK] on your
Brother machine.
This will start the Wi-Fi Direct setup.
3. Do one of the following:
When your Brother machine is the Group Owner (G/O), connect your mobile device to the machine
directly.
When your Brother machine is not the Group Owner (G/O), it will display available device names with
which to configure a Wi-Fi Direct network. Select the mobile device to which you want to connect. Search
for available devices again by pressing [Rescan].
If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi
Direct network setup.
Related Information
Configure Your Wi-Fi Direct Network
Related Topics:
Wi-Fi Direct Network Configuration Overview
126
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Using the One-
Push Method of Wi-Fi Protected Setup
(WPS)
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-
Fi Protected Setup
(WPS)
If your mobile device supports WPS (PBC; Push Button Configuration), follow these steps to configure a Wi-Fi
Direct network:
When the machine receives the Wi-Fi Direct request from your mobile device, the message [Wi-Fi
Direct connection request received. Press [OK] to connect.] will appear on the LCD.
Press [OK] to connect.
1. Press [Settings] > [All Settings] > [Network] > [Wi-Fi Direct] > [Group Owner] >
[On].
2. Press [Push Button].
3. Activate your mobile device's WPS one-push configuration method (see your mobile device's user's guide for
instructions). When [Activate Wi-Fi Direct on other device. Then Press [OK].] appears on
the machine's LCD, press [OK] on your machine.
This will start the Wi-Fi Direct setup.
If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi
Direct network setup.
Related Information
Configure Your Wi-Fi Direct Network
Related Topics:
Wi-Fi Direct Network Configuration Overview
127
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Using the PIN
Method
Configure Your Wi-Fi Direct Network Using the PIN Method
If your mobile device supports the PIN Method of Wi-Fi Direct, follow these steps to configure a Wi-Fi Direct
network:
When the machine receives the Wi-Fi Direct request from your mobile device, the message [Wi-Fi
Direct connection request received. Press [OK] to connect.] will appear on the LCD.
Press [OK] to connect.
1. Press [Settings] > [All Settings] > [Network] > [Wi-Fi Direct] > [PIN Code].
2. Activate Wi-Fi Direct on your mobile device (see your mobile device's user's guide for instructions) when
[Activate Wi-Fi Direct on other device. Then Press [OK].] appears. Press [OK] on your
Brother machine.
This will start the Wi-Fi Direct setup.
3. Do one of the following:
When your Brother machine is the Group Owner (G/O), it will wait for a connection request from your
mobile device. When [PIN Code] appears, enter the PIN displayed on your mobile device in the
machine. Press [OK]. Follow the instructions.
If the PIN is displayed on your Brother machine, enter the PIN in your mobile device.
When your Brother machine is not the Group Owner (G/O), it will display available device names with
which to configure a Wi-Fi Direct network. Select the mobile device to which you want to connect. Search
for available devices again by pressing [Rescan].
Do one of the following:
- Press [Display PIN Code] to display the PIN on your machine and enter the PIN in your mobile
device. Follow the instructions.
- Press [Input PIN Code] to enter a PIN shown on your mobile device in the machine, and then
press [OK]. Follow the instructions.
If your mobile device does not display a PIN, press
on your Brother machine. Go back to step 1
and try again.
If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi
Direct network setup.
Related Information
Configure Your Wi-Fi Direct Network
Related Topics:
Wi-Fi Direct Network Configuration Overview
128
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Using the PIN
Method of Wi-Fi Protected Setup
(WPS)
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi
Protected Setup
(WPS)
If your mobile device supports the PIN Method of Wi-Fi Protected Setup
(WPS), follow these steps to configure
a Wi-Fi Direct network:
When the machine receives the Wi-Fi Direct request from your mobile device, the message [Wi-Fi
Direct connection request received. Press [OK] to connect.] will appear on the LCD.
Press [OK] to connect.
1. Press [Settings] > [All Settings] > [Network] > [Wi-Fi Direct] > [Group Owner] >
[On] > [PIN Code].
2. When [Activate Wi-Fi Direct on other device. Then Press [OK].] is displayed, activate
your mobile device's WPS PIN configuration method (see your mobile device's user's guide for instructions),
and then press [OK] on your Brother machine.
This will start the Wi-Fi Direct setup.
3. The machine will wait for a connection request from your mobile device. When [PIN Code] appears, enter
the PIN displayed on your mobile device in the machine. Press [OK].
If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi
Direct network setup.
Related Information
Configure Your Wi-Fi Direct Network
Related Topics:
Wi-Fi Direct Network Configuration Overview
129
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use
Wi-Fi Direct
®
> Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Manually
Configure Your Wi-Fi Direct Network Manually
If your mobile device does not support Wi-Fi Direct or WPS, you must configure a Wi-Fi Direct network manually.
1. Press [Settings] > [All Settings] > [Network] > [Wi-Fi Direct] > [Manual].
2. The machine will display the SSID name and Password. Go to your mobile device's wireless network settings
screen, select the SSID name, and then enter the password.
If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi
Direct network setup.
Related Information
Configure Your Wi-Fi Direct Network
Related Topics:
Wi-Fi Direct Network Configuration Overview
130
Home > Network > Advanced Network Features
Advanced Network Features
Print the Network Configuration Report
Synchronize Time with the SNTP Server Using Web Based Management
131
Home > Network > Advanced Network Features > Print the Network Configuration Report
Print the Network Configuration Report
The Network Configuration Report lists the network configuration, including the network print server settings.
Node Name: The Node Name appears on the current Network Configuration Report. The default Node
Name is "BRNxxxxxxxxxxxx" for a wired network or "BRWxxxxxxxxxxxx" for a wireless network (where
"xxxxxxxxxxxx" is your machine's MAC Address / Ethernet Address.)
If the [IP Address] on the Network Configuration Report shows 0.0.0.0, wait for one minute and try
printing it again.
You can find your machine's settings, such as the IP address, subnet mask, node name, and MAC
Address on the report, for example:
- IP address: 192.168.0.5
- Subnet mask: 255.255.255.0
- Node name: BRN000ca0000499
- MAC Address: 00-0c-a0-00-04-99
1. Press [Settings] > [All Settings] > [Print Reports] > [Network Configuration] >
[Yes].
The machine prints the current Network Configuration Report.
Related Information
Advanced Network Features
Related Topics:
Access Web Based Management
Where Can I Find My Brother Machine's Network Settings?
Use the Network Connection Repair Tool (Windows
®
)
I Want to Check that My Network Devices are Working Correctly
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management
(Web Browser)
Error and Maintenance Messages
132
Home > Network > Advanced Network Features > Synchronize Time with the SNTP Server Using Web
Based Management
Synchronize Time with the SNTP Server Using Web Based Management
The Simple Network Time Protocol (SNTP) is used to synchronize the time used by the machine for
authentication with the SNTP time server. (This is not the time displayed on the machine's LCD.) You can
automatically or manually synchronize the machine's time with the Coordinated Universal Time (UTC) provided
by the SNTP time server.
Configure Date and Time Using Web Based Management
Configure the SNTP Protocol Using Web Based Management
133
Home > Network > Advanced Network Features > Synchronize Time with the SNTP Server Using Web
Based Management > Configure Date and Time Using Web Based Management
Configure Date and Time Using Web Based Management
Configure date and time to synchronize the time used by the machine with the SNTP time server.
This feature is not available in some countries.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Administrator tab.
5. Click Date&Time in the left navigation bar.
6. Verify the Time Zone settings.
Select the time difference between your location and UTC from the Time Zone drop-down list. For
example, the time zone for Eastern Time in the USA and Canada is UTC-05:00.
7. Select the Synchronize with SNTP server check box.
8. Click Submit.
Related Information
Synchronize Time with the SNTP Server Using Web Based Management
134
Home > Network > Advanced Network Features > Synchronize Time with the SNTP Server Using Web
Based Management > Configure the SNTP Protocol Using Web Based Management
Configure the SNTP Protocol Using Web Based Management
Configure the SNTP protocol to synchronize the time the machine uses for authentication with the time kept by
the SNTP time server.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Network tab.
5. Click the Protocol menu in the left navigation bar.
6. Select the SNTP check box to activate the settings.
7. Click Submit.
8. Restart your Brother machine to activate the configuration.
9. Next to the SNTP check box, click Advanced Settings.
10. Configure the settings.
Option
Description
Status Displays whether the SNTP protocol is enabled or disabled.
Synchronization Status Confirm the latest synchronization status.
SNTP Server Method Select AUTO or STATIC.
AUTO
If you have a DHCP server in your network, the SNTP server will
obtain the address from that server automatically.
STATIC
Type the address you want to use.
Primary SNTP Server Address
Secondary SNTP Server Address
Type the server address (up to 64 characters).
The secondary SNTP server address is used as a backup to the
primary SNTP server address. If the primary server is unavailable,
the machine will contact the secondary SNTP server.
Primary SNTP Server Port
Secondary SNTP Server Port
Type the port number (1-65535).
The secondary SNTP server port is used as a backup to the primary
SNTP server port. If the primary port is unavailable, the machine will
contact the secondary SNTP port.
Synchronization Interval Type the number of hours between server synchronization attempts
(1-168 hours).
11. Click Submit.
Related Information
Synchronize Time with the SNTP Server Using Web Based Management
135
Home > Network > Technical Information for Advanced Users
Technical Information for Advanced Users
Reset the Network Settings to Factory Default
Print the WLAN Report
136
Home > Network > Technical Information for Advanced Users > Reset the Network Settings to Factory
Default
Reset the Network Settings to Factory Default
You can use your machine's control panel to reset the print server to its default factory settings. This resets all
information, such as the password and IP address.
This feature restores all wired (supported models only) and wireless network settings to the factory
settings.
You can also reset the print server to its factory settings using BRAdmin Light, BRAdmin Professional,
or Web Based Management.
1. Press [Settings] > [All Settings] > [Network] > [Network Reset].
2. The message confirming reset will be displayed. Press [OK] for two seconds.
The machine will restart.
Related Information
Technical Information for Advanced Users
137
Home > Network > Technical Information for Advanced Users > Print the WLAN Report
Print the WLAN Report
The WLAN Report reflects your machine's wireless status. If the wireless connection fails, check the error code
on the printed report.
1. Press
[Settings] > [All Settings] > [Print Reports] > [WLAN Report] > [Yes].
The machine will print the WLAN Report.
If the WLAN Report does not print, check your machine for errors. If there are no visible errors, wait for one
minute and then try to print the report again.
Related Information
Technical Information for Advanced Users
Wireless LAN Report Error Codes
Related Topics:
My Brother Machine Cannot Print over the Network
I Want to Check that My Network Devices are Working Correctly
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management
(Web Browser)
138
Home > Network > Technical Information for Advanced Users > Print the WLAN Report > Wireless LAN
Report Error Codes
Wireless LAN Report Error Codes
If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see
the corresponding instructions in the table:
Error Code
Problem and Recommended Solutions
TS-01 The wireless setting is not activated. Change the wireless setting to ON.
If a network cable is connected to your machine, disconnect it and change the wireless setting of
your machine to ON.
TS-02 The wireless access point/router cannot be detected.
1. Check the following two points:
Unplug the power to your wireless access point/router, wait for 10 seconds, and then plug
it back in.
If your WLAN access point/router is using MAC address filtering, confirm that the MAC
address of the Brother machine is allowed in the filter.
2. If you manually entered the SSID and security information (SSID/authentication method/
encryption method/Network Key), the information may be incorrect.
Reconfirm the SSID and security information and re-enter the correct information as
necessary.
This device does not support a 5GHz SSID/ESSID and you must select a 2.4 GHz SSID/
ESSID. Make sure the access point/router is set to 2.4 GHz or 2.4 GHz/5 GHz mixed mode.
TS-03
The wireless network and security setting you entered may be incorrect. Reconfirm the wireless
network settings.
If you do not know this information, ask your network administrator.
TS-04 The Authentication/Encryption methods used by the selected wireless access point/router are
not supported by your machine.
Change the authentication and encryption methods of the wireless access point/router. Your
machine supports the following authentication methods:
WPA-Personal
TKIP or AES
WPA2-Personal
TKIP or AES
Open
WEP or None (without encryption)
Shared key
WEP
If your problem is not solved, the SSID or network settings you entered may be incorrect.
Confirm the wireless network settings.
TS-05
The security information (SSID/Network Key) is incorrect.
Confirm the SSID and Network Key.
TS-06 The wireless security information (Authentication method/Encryption method/Network Key) is
incorrect.
Confirm the wireless security information (Authentication method/Encryption method/Network
Key).
TS-07 The machine cannot detect a WLAN access point/router that has WPS enabled.
If you want to connect with WPS, you must operate both your machine and the WLAN access
point/router. Confirm the connection method for WPS on WLAN access point/router and try
starting again.
If you do not know how to operate your WLAN access point/router using WPS, see the
documentation provided with your WLAN access point/router, ask the manufacturer of your
WLAN access point/router, or ask your network administrator.
139
Error Code Problem and Recommended Solutions
TS-08 Two or more WLAN access points that have WPS enabled are detected.
Confirm that only one WLAN access point/router within range has the WPS method active
and try again.
Try again after a few minutes to avoid interference from other access points.
How to confirm wireless security information (SSID/authentication method/encryption method/Network Key)
of your WLAN access point/router:
1. The Default security settings may be provided on a label attached to the WLAN access point/router. Or
the manufacturer's name or model number of the WLAN access point/router may be used as the default
security settings.
2. See the documentation provided with your WLAN access point/router for information on how to find the
security settings.
If the WLAN access point/router is set to not broadcast the SSID, the SSID will not automatically be
detected. You will have to manually enter the SSID name.
The Network key may also be described as the Password, Security Key or Encryption Key.
If you do not know the SSID and wireless security settings of your WLAN access point/router or how to
change the configuration, see the documentation provided with your WLAN access point/router, ask the
manufacturer of your access point/router or ask your Internet provider or network administrator.
Related Information
Print the WLAN Report
Related Topics:
My Brother Machine Cannot Print over the Network
I Want to Check that My Network Devices are Working Correctly
140
Home > Security
Security
Before Using Network Security Features
Secure Function Lock 3.0
Use Active Directory
®
Authentication
Use LDAP Authentication
Manage Your Network Machine Securely Using SSL/TLS
Manage Your Network Machine Securely Using IPsec
Send an Email Securely
Use IEEE 802.1x Authentication for a Wired or a Wireless Network
141
Home > Security > Before Using Network Security Features
Before Using Network Security Features
Your Brother machine employs some of the latest network security and encryption protocols available today.
These network features can be integrated into your overall network security plan to help protect your data and
prevent unauthorised access to the machine.
We recommend disabling the FTP and TFTP protocols. Accessing the machine using these protocols is not
secure.
Related Information
Security
142
Home > Security > Secure Function Lock 3.0
Secure Function Lock 3.0
Brother's Secure Function Lock 3.0 increases security by restricting the functions available on your Brother
machine.
Before Using Secure Function Lock 3.0
Configure Secure Function Lock 3.0 Using Web Based Management
Configure Public Mode for Secure Function Lock 3.0
Additional Secure Function Lock 3.0 Features
Register a new IC Card Using Machine's Control Panel
Register an External IC Card Reader
143
Home > Security > Secure Function Lock 3.0 > Before Using Secure Function Lock 3.0
Before Using Secure Function Lock 3.0
Use Secure Function Lock to configure passwords, set specific user page limits, and grant access to some or all
of the functions listed here.
You can configure and change the following Secure Function Lock 3.0 settings using Web Based Management
or BRAdmin Professional (Windows
®
):
Print
Print includes print jobs sent via AirPrint, Google Cloud Print
and Brother iPrint&Scan.
If you register users' logon names in advance, the users will not need to enter their passwords when they use
the print function.
Media
Web Connect (supported models only)
Page Limits (*)
Colour Print
Page Counters
Card ID (NFC ID) (supported models only)
Related Information
Secure Function Lock 3.0
144
Home > Security > Secure Function Lock 3.0 > Configure Secure Function Lock 3.0 Using Web Based
Management
Configure Secure Function Lock 3.0 Using Web Based Management
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Administrator tab.
5. Click the Restriction Management or User Restriction Function menu in the left navigation bar.
6. Select Secure Function Lock.
7. Click Submit.
8. Click the Restricted Functions menu in the left navigation bar.
9. In the User List / Restricted Functions field, type a group name or user name.
10. In the Print and the other columns, select a check box to allow or clear a check box to restrict the function
listed.
11. To configure the maximum page count, select the On check box in the Page Limits column, and then type
the maximum number in the Max. Pages field.
12. Click Submit.
13. Click the User List menu in the left navigation bar.
14. In the User List field, type the user name.
15. In the PIN Number field, type a four-digit password.
16. To register the user's Card ID, type the card number in the Card ID (NFC ID) field (Available only for certain
models) .
17. Select User List / Restricted Functions from the drop-down list for each user.
18. Click Submit.
Related Information
Secure Function Lock 3.0
Related Topics:
Register Your Machine with Google Cloud Print Using Web Based Management
145
Home > Security > Secure Function Lock 3.0 > Configure Public Mode for Secure Function Lock 3.0
Configure Public Mode for Secure Function Lock 3.0
Use the Secure Function Lock screen to set up Public Mode, which limits the functions available to public users.
Public users will not need to enter a password to access the features made available through Public Mode
settings.
Public Mode includes print jobs sent via Google Cloud Print
, Brother iPrint&Scan, and CUPS driver (Mac).
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Administrator tab.
5. Click the Restriction Management or User Restriction Function menu in the left navigation bar.
6. Select Secure Function Lock.
7. Click Submit.
8. Click the Restricted Functions menu in the left navigation bar.
9. In the Public Mode row, select a check box to allow or clear a check box to restrict the function listed.
10. Click Submit.
Related Information
Secure Function Lock 3.0
146
Home > Security > Secure Function Lock 3.0 > Additional Secure Function Lock 3.0 Features
Additional Secure Function Lock 3.0 Features
Configure the following features in the Secure Function Lock screen:
All Counter Reset
Click All Counter Reset, in the Page Counters column, to reset the page counter.
Export to CSV file
Click Export to CSV file, to export the current and last page counter including User List / Restricted
Functions information as a CSV file.
Card ID (NFC ID) (supported models only)
Click the User List menu, and then type a users' Card ID in the Card ID (NFC ID) field. You can use your IC
card for authentication.
Last Counter Record
Click Last Counter Record if you want the machine to retain the page count after the counter has been reset.
Counter Auto Reset
Click Counter Auto Reset to configure the time interval you want between page counter reset. Choose a
daily, weekly, or monthly interval.
Related Information
Secure Function Lock 3.0
147
Home > Security > Secure Function Lock 3.0 > Register a new IC Card Using Machine's Control Panel
Register a new IC Card Using Machine's Control Panel
1. Touch the NFC symbol on the machine's control panel with a registered Integrated Circuit Card (IC Card).
2. Press displayed on the LCD.
3. Press [Register Card].
4. Touch a new IC Card to the NFC symbol.
The new IC Card's number is registered to the machine.
For the supported IC Card types, go to the Brother Solutions Center at support.brother.com to see the
FAQs & Troubleshooting page.
5. Press [OK].
Related Information
Secure Function Lock 3.0
148
Home > Security > Secure Function Lock 3.0 > Register an External IC Card Reader
Register an External IC Card Reader
When you connect an external IC card reader, use Web Based Management to register the card reader. Your
machine supports HID class driver supported external IC card readers.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Administrator tab.
5. Click the External Card Reader menu, and then enter the necessary information.
6. Click Submit.
7. Restart your Brother machine to activate the configuration.
8. Unplug the power cord from the electrical socket.
9. Connect the card reader to your machine, and then plug the machine’s power cord into the electrical socket.
10. Touch the card to the card reader when using card authentication.
Related Information
Secure Function Lock 3.0
149
Home > Security > Use Active Directory
®
Authentication
Use Active Directory
®
Authentication
Introduction to Active Directory
®
Authentication
Configure Active Directory
®
Authentication Using Web Based Management
Log On to Change the Machine Settings Using the Machine's Control Panel (Active
Directory
®
Authentication)
150
Home > Security > Use Active Directory
®
Authentication > Introduction to Active Directory
®
Authentication
Introduction to Active Directory
®
Authentication
Active Directory
®
Authentication restricts the use of your Brother machine. If Active Directory
®
Authentication is
enabled, the machine's control panel will be locked. You cannot change the machine's settings until you enter a
User ID and password.
You can change the Active Directory
®
Authentication settings using Web Based Management or BRAdmin
Professional (Windows
®
).
Related Information
Use Active Directory
®
Authentication
151
Home > Security > Use Active Directory
®
Authentication > Configure Active Directory
®
Authentication Using
Web Based Management
Configure Active Directory
®
Authentication Using Web Based
Management
Active Directory
®
authentication supports Kerberos authentication and NTLMv2 authentication. You must
configure the SNTP protocol (network time server) and DNS server configuration for authentication.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Administrator tab.
5. Click the User Restriction Function menu in the left navigation bar.
6. Select Active Directory Authentication.
7. Click Submit.
8. Select the Active Directory Authentication menu in the left navigation bar.
9. Configure the following settings:
Option Description
Remember User ID Select this option to save your User ID.
Active Directory Server
Address
Type the IP address or the server name (for example: ad.example.com)
of the Active Directory
®
Server.
Active Directory Domain
Name
Type the Active Directory
®
domain name.
Protocol & Authentication
Method
Select the protocol and authentication method.
LDAP Server Port Type the port number to connect the Active Directory
®
server via LDAP
(available only for LDAP + kerberos authentication method).
10. Click Submit.
Related Information
Use Active Directory
®
Authentication
152
Home > Security > Use Active Directory
®
Authentication > Log On to Change the Machine Settings Using
the Machine's Control Panel (Active Directory
®
Authentication)
Log On to Change the Machine Settings Using the Machine's Control
Panel (Active Directory
®
Authentication)
When Active Directory
®
Authentication is enabled, the machine's control panel will be locked until you enter
your User ID and password on the machine's control panel.
1. On the machine's control panel, use the touchscreen to enter your User ID and Password.
2. Press [OK].
3. When authentication is successful, the machine's control panel will be unlocked.
Related Information
Use Active Directory
®
Authentication
153
Home > Security > Use LDAP Authentication
Use LDAP Authentication
Introduction to LDAP Authentication
Configure LDAP Authentication Using Web Based Management
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP
Authentication)
154
Home > Security > Use LDAP Authentication > Introduction to LDAP Authentication
Introduction to LDAP Authentication
LDAP Authentication restricts the use of your Brother machine. If LDAP Authentication is enabled, the machine's
control panel will be locked. You cannot change the machine's settings until you enter a User ID and password.
You can change the LDAP Authentication settings using Web Based Management or BRAdmin Professional
(Windows
®
).
Related Information
Use LDAP Authentication
155
Home > Security > Use LDAP Authentication > Configure LDAP Authentication Using Web Based
Management
Configure LDAP Authentication Using Web Based Management
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Administrator tab.
5. Click the User Restriction Function menu in the left navigation bar.
6. Select LDAP Authentication.
7. Click Submit.
8. Click the LDAP Authentication menu in the left navigation bar.
9. Configure the following settings:
Option Description
Remember User ID Select this option to save your User ID.
LDAP Server Address Type the IP address or the server name (for example:
ldap.example.com) of the LDAP server.
LDAP Server Port Type the LDAP server port number.
LDAP Search Root Type the LDAP search root directory.
Attribute of Name (Search
Key)
Type the attribute you want to use as a search key.
10. Click Submit.
Related Information
Use LDAP Authentication
156
Home > Security > Use LDAP Authentication > Log On to Change the Machine Settings Using the
Machine's Control Panel (LDAP Authentication)
Log On to Change the Machine Settings Using the Machine's Control
Panel (LDAP Authentication)
When LDAP Authentication is enabled, the machine's control panel will be locked until you enter your User ID
and password on the machine's control panel.
1. On the machine's control panel, use the touchscreen to enter your User ID and Password.
2. Press [OK].
3. When authentication is successful, the machine's control panel will be unlocked.
Related Information
Use LDAP Authentication
157
Home > Security > Manage Your Network Machine Securely Using SSL/TLS
Manage Your Network Machine Securely Using SSL/TLS
Certificates and Web Based Management
158
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management
Certificates and Web Based Management
You must configure a certificate to manage your networked Brother machine securely using SSL/TLS. You must
use Web Based Management to configure a certificate.
Supported Security Certificate Features
Create and Install a Certificate
Manage Multiple Certificates
159
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Supported Security Certificate Features
Supported Security Certificate Features
Your Brother machine supports the use of multiple security certificates, which allows secure authentication and
communication with the machine. The following security certificate features can be used with the machine:
SSL/TLS communication
IEEE 802.1x authentication
IPsec
The Brother machine supports the following:
Pre-installed certificate
Your machine has a pre-installed self-signed certificate. This certificate enables you to use SSL/TLS
communication without creating or installing a different certificate.
The pre-installed self-signed certificate protects your communication up to a certain level. We recommend
using a certificate that is issued by a trusted organisation for better security.
Self-signed certificate
This print server issues its own certificate. Using this certificate, you can easily use the SSL/TLS
communication without creating or installing a different certificate from a CA.
Certificate from a Certificate Authority (CA)
There are two methods for installing a certificate from a CA. If you already have a certificate from a CA or if
you want to use a certificate from an external trusted CA:
- When using a Certificate Signing Request (CSR) from this print server.
- When importing a certificate and a private key.
Certificate Authority (CA) Certificate
To use a CA certificate that identifies the CA and owns its private key, you must import that CA certificate
from the CA before configuring the security features of the Network.
If you are going to use SSL/TLS communication, we recommend contacting your system administrator
first.
When you reset the print server back to its default factory settings, the certificate and the private key
that are installed will be deleted. If you want to keep the same certificate and the private key after
resetting the print server, export them before resetting, and then reinstall them.
Related Information
Certificates and Web Based Management
Related Topics:
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management
(Web Browser)
160
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate
Create and Install a Certificate
Step by Step Guide for Creating and Installing a Certificate
Create and Install a Self-signed Certificate
Create and Install a Certificate from a Certificate Authority (CA)
Import and Export a CA Certificate
161
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Step by Step Guide for Creating and Installing a Certificate
Step by Step Guide for Creating and Installing a Certificate
There are two options when choosing a security certificate: use a self-signed certificate or use a certificate from a
Certificate Authority (CA).
These are a brief summary of the actions required, based on the option you choose.
Option 1
Self-Signed Certificate
1. Create a self-signed certificate using Web Based Management.
2. Install the self-signed certificate on your computer.
Option 2
Certificate from a CA
1. Create a Certificate Signing Request (CSR) using Web Based Management.
2. Install the certificate issued by the CA on your Brother machine using Web Based Management.
3. Install the certificate on your computer.
Related Information
Create and Install a Certificate
162
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Self-signed Certificate
Create and Install a Self-signed Certificate
Create a Self-signed Certificate
Install the Self-signed Certificate for Windows
®
users with Administrator Rights
Import and Export the Self-signed Certificate on your Brother Machine
163
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Self-signed Certificate > Create a Self-
signed Certificate
Create a Self-signed Certificate
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Create Self-Signed Certificate.
8. Enter a Common Name and a Valid Date.
The length of the Common Name is less than 64 bytes. Enter an identifier, such as an IP address, node
name, or domain name to use when accessing this machine through SSL/TLS communication. The node
name is displayed by default.
A warning will appear if you use the IPPS or HTTPS protocol and enter a different name in the URL than
the Common Name that was used for the self-signed certificate.
9. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit).
10. Select your setting from the Digest Algorithm drop-down list. The default setting is SHA256.
11. Click Submit.
12. Click the Network tab.
13. Click the Protocol menu in the left navigation bar.
14. Click HTTP Server Settings.
15. Select the certificate you want to configure from the Select the Certificate drop-down list.
16. Click Submit.
17. Click Yes to restart your print server.
The self-signed certificate is created and saved in your machine's memory.
To use SSL/TLS communication, the self-signed certificate must be installed on your computer.
Related Information
Create and Install a Self-signed Certificate
164
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Self-signed Certificate > Install the Self-
signed Certificate for Windows
®
users with Administrator Rights
Install the Self-signed Certificate for Windows
®
users with
Administrator Rights
The following steps are for Microsoft
®
Internet Explorer
®
. If you use another web browser, consult the
documentation for your web browser to get help with installing certificates.
1. Do one of the following:
(Windows
®
7 and Windows Server
®
2008)
Click
(Start) > All Programs.
(Windows
®
8 )
Right-click the
(Internet Explorer) icon on the taskbar.
(Windows
®
10 and Windows Server
®
2016)
Click > Windows Accessories.
(Windows Server
®
2012 and Windows Server
®
2012 R2)
Click
(Internet Explorer), and then right-click the (Internet Explorer) icon that appears on the
taskbar.
2. Right-click Internet Explorer, and then click Run as administrator.
If the More option appears, click More.
If the User Account Control screen appears, click Yes.
3. Type "https://machine's IP address" in your browser's address bar to access your machine (where "machine's
IP address" is the machine's IP address or the node name that you assigned for the certificate).
4. Click Continue to this website (not recommended).
5. Click Certificate error, and then click View certificates.
165
6. Click Install Certificate….
7. When the Certificate Import Wizard appears, click Next.
8. Select Place all certificates in the following store, and then click Browse….
9. Select Trusted Root Certification Authorities, and then click OK.
10. Click Next.
11. Click Finish.
12. Click Yes, if the fingerprint (thumbprint) is correct.
13. Click OK.
The self-signed certificate is now installed on your computer, and SSL/TLS communication is available.
Related Information
Create and Install a Self-signed Certificate
Related Topics:
Import the Self-signed Certificate
166
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Self-signed Certificate > Import and
Export the Self-signed Certificate on your Brother Machine
Import and Export the Self-signed Certificate on your Brother Machine
You can store the self-signed certificates on your Brother machine and manage them by importing and exporting.
Import the Self-signed Certificate
Export the Self-signed Certificate
167
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Self-signed Certificate > Import and
Export the Self-signed Certificate on your Brother Machine > Import the Self-signed Certificate
Import the Self-signed Certificate
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Import Certificate and Private Key.
8. Browse to the file you want to import.
9. Type the password if the file is encrypted, and then click Submit.
The self-signed certificate is imported to your machine.
To use SSL/TLS communication, the self-signed certificate must also be installed on your computer. Contact your
network administrator.
Related Information
Import and Export the Self-signed Certificate on your Brother Machine
Related Topics:
Install the Self-signed Certificate for Windows
®
users with Administrator Rights
168
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Self-signed Certificate > Import and
Export the Self-signed Certificate on your Brother Machine > Export the Self-signed Certificate
Export the Self-signed Certificate
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Export shown with Certificate List.
8. If you want to encrypt the file, type a password in the Enter password field.
If the Enter password field is blank, your output file will not be encrypted.
9. Type the password again in the Retype password field, and then click Submit.
10. Click b next to Save, and then specify the location where you want to save the file.
The self-signed certificate is exported to your computer.
You can also import the self-signed certificate to your computer.
Related Information
Import and Export the Self-signed Certificate on your Brother Machine
169
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority
(CA)
Create and Install a Certificate from a Certificate Authority (CA)
If you already have a certificate from an external trusted CA, you can store the certificate and private key on the
machine and manage them by importing and exporting. If you do not have a certificate from an external trusted
CA, create a Certificate Signing Request (CSR), send it to a CA for authentication, and install the returned
certificate on your machine.
Create a Certificate Signing Request (CSR)
Install a Certificate on Your Brother Machine
Import and Export the Certificate and Private Key
170
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority
(CA) > Create a Certificate Signing Request (CSR)
Create a Certificate Signing Request (CSR)
A Certificate Signing Request (CSR) is a request sent to a Certificate Authority (CA) to authenticate the
credentials contained within the certificate.
We recommend installing a Root Certificate from the CA on your computer before creating the CSR.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Create CSR.
8. Type a Common Name (required) and add other information about your Organization (optional).
Your company details are required so that a CA can confirm your identity and verify it to the outside
world.
The length of the Common Name must be less than 64 bytes. Enter an identifier, such as an IP
address, node name, or domain name to use when accessing this printer through SSL/TLS
communication. The node name is displayed by default. The Common Name is required.
A warning will appear if you type a different name in the URL than the Common Name that was used for
the certificate.
The length of the Organization, the Organization Unit, the City/Locality and the State/Province must
be less than 64 bytes.
The Country/Region should be a two character ISO 3166 country code.
If you are configuring an X.509v3 certificate extension, select the Configure extended partition check
box, and then select Auto (Register IPv4) or Manual.
9. Select your setting from the Public Key Algorithm drop-down list. The default setting is RSA(2048bit).
10. Select your setting from the Digest Algorithm drop-down list. The default setting is SHA256.
11. Click Submit.
The CSR appears on your screen. Save the CSR as a file or copy and paste it into an online CSR form
offered by a Certificate Authority.
171
12. Click Save.
13. Click b next to Save, and then specify the location where you want to save the file.
Follow your CA's policy regarding the method to send a CSR to your CA.
If you are using the Enterprise root CA of Windows Server
®
2008/2008 R2/2012/2012 R2/2016, we
recommend using the Web Server for the certificate template to securely create the Client Certificate. If
you are creating a Client Certificate for an IEEE 802.1x environment with EAP-TLS authentication, we
recommend using User for the certificate template. For more detailed information, go to your model's
FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. Search for
"SSL".
Related Information
Create and Install a Certificate from a Certificate Authority (CA)
172
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority
(CA) > Install a Certificate on Your Brother Machine
Install a Certificate on Your Brother Machine
When you receive a certificate from a CA, follow the steps below to install it into the print server:
Only a certificate issued with your machine's CSR can be installed onto the machine. When you want to create
another CSR, make sure that the certificate is installed before creating another CSR. Create another CSR only
after installing the certificate on the machine. If you do not, the CSR you create before installing will be invalid.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Install Certificate.
8. Browse to the file that contains the certificate issued by the CA, and then click Submit.
The certificate has been created successfully and saved in your machine's memory successfully.
To use SSL/TLS communication, the Root Certificate from the CA must be installed on your computer. Contact
your network administrator.
Related Information
Create and Install a Certificate from a Certificate Authority (CA)
173
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority
(CA) > Import and Export the Certificate and Private Key
Import and Export the Certificate and Private Key
Store the certificate and private key on your machine and manage them by importing and exporting them.
Import a Certificate and Private Key
Export the Certificate and Private Key
174
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority
(CA) > Import and Export the Certificate and Private Key > Import a Certificate and Private Key
Import a Certificate and Private Key
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Import Certificate and Private Key.
8. Browse to the file you want to import.
9. Type the password if the file is encrypted, and then click Submit.
The certificate and private key are imported to your machine.
To use SSL/TLS communication, the Root Certificate from the CA must also be installed on your computer.
Contact your network administrator.
Related Information
Import and Export the Certificate and Private Key
175
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Create and Install a Certificate from a Certificate Authority
(CA) > Import and Export the Certificate and Private Key > Export the Certificate and Private Key
Export the Certificate and Private Key
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the Certificate menu in the left navigation bar.
7. Click Export shown with Certificate List.
8. Enter the password if you want to encrypt the file.
If a blank password is used, the output is not encrypted.
9. Enter the password again for confirmation, and then click Submit.
10. Click b next to Save, and then specify the location where you want to save the file.
The certificate and private key are exported to your computer.
You can also import the certificate to your computer.
Related Information
Import and Export the Certificate and Private Key
176
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Import and Export a CA Certificate
Import and Export a CA Certificate
You can import, export and store CA certificates on your Brother machine.
Import a CA Certificate
Export a CA Certificate
177
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Import and Export a CA Certificate > Import a CA Certificate
Import a CA Certificate
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the CA Certificate menu in the left navigation bar.
7. Click Import CA Certificate.
8. Browse to the file you want to import.
9. Click Submit.
Related Information
Import and Export a CA Certificate
178
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Create and Install a Certificate > Import and Export a CA Certificate > Export a CA Certificate
Export a CA Certificate
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Click the Security tab.
6. Click the CA Certificate menu in the left navigation bar.
7. Select the certificate you want to export and click Export.
8. Click Submit.
9. Click b next to Save, and then specify the location where you want to save the file.
Related Information
Import and Export a CA Certificate
179
Home > Security > Manage Your Network Machine Securely Using SSL/TLS > Certificates and Web Based
Management > Manage Multiple Certificates
Manage Multiple Certificates
The multiple certificate feature allows you to use Web Based Management to manage each certificate installed
on your machine. In Web Based Management, navigate to the Certificate or CA Certificate screen to view
certificate content, delete, or export your certificates.
Maximum Number of Certificates Stored UP on Brother Machine
Self-signed Certificate or
Certificate Issued by a CA
5
CA Certificate 6
We recommend storing one less certificate than allowed, reserving an empty spot in case of certificate expiration.
When a certificate expires, import a new certificate into the reserved spot, and then delete the expired certificate.
This ensures that you avoid configuration failure.
When you use HTTPS/IPPS or IEEE 802.1x, you must select which certificate you are using.
When you use SSL for SMTP communications, you do not have to choose the certificate. The
necessary certificate will be chosen automatically.
Related Information
Certificates and Web Based Management
180
Home > Security > Manage Your Network Machine Securely Using IPsec
Manage Your Network Machine Securely Using IPsec
Introduction to IPsec
Configure IPsec Using Web Based Management
Configure an IPsec Address Template Using Web Based Management
Configure an IPsec Template Using Web Based Management
181
Home > Security > Manage Your Network Machine Securely Using IPsec > Introduction to IPsec
Introduction to IPsec
IPsec (Internet Protocol Security) is a security protocol that uses an optional Internet Protocol function to prevent
data manipulation and ensure the confidentiality of data transmitted as IP packets. IPsec encrypts data carried
over the network, such as print data sent from computers to a printer. Because the data is encrypted at the
network layer, applications that employ a higher-level protocol use IPsec even if the user is not aware of its use.
IPsec supports the following functions:
IPsec transmissions
According to the IPsec setting conditions, the network-connected computer sends data to and receives data
from the specified device using IPsec. When the devices start communicating using IPsec, keys are
exchanged using Internet Key Exchange (IKE) first, and then the encrypted data is transmitted using the
keys.
In addition, IPsec has two operation modes: the Transport mode and Tunnel mode. The Transport mode is
used mainly for communication between devices and the Tunnel mode is used in environments such as a
Virtual Private Network (VPN).
For IPsec transmissions, the following conditions are necessary:
- A computer that can communicate using IPsec is connected to the network.
- Your Brother machine is configured for IPsec communication.
- The computer connected to your Brother machine is configured for IPsec connections.
IPsec settings
The settings that are necessary for connections using IPsec. These settings can be configured using Web
Based Management.
To configure the IPsec settings, you must use the browser on a computer that is connected to the network.
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Manage Your Network Machine Securely Using IPsec
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Home > Security > Manage Your Network Machine Securely Using IPsec > Configure IPsec Using Web
Based Management
Configure IPsec Using Web Based Management
The IPsec connection conditions comprise two Template types: Address and IPsec. You can configure up to 10
connection conditions.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Network tab.
5. Click the Security tab.
6. Click the IPsec menu in the left navigation bar.
7. Configure the settings.
Option
Description
Status Enable or disable IPsec.
Negotiation Mode Select Negotiation Mode for IKE Phase 1. IKE is a protocol that is
used to exchange encryption keys in order to carry out encrypted
communication using IPsec.
In Main mode, the processing speed is slow, but the security is high.
In Aggressive mode, the processing speed is faster than Main
mode, but the security is lower.
All Non-IPsec Traffic Select the action to be taken for non-IPsec packets.
When using Web Services, you must select Allow for All Non-IPsec
Traffic. If you select Drop, Web Services cannot be used.
Broadcast/Multicast Bypass Select Enabled or Disabled.
Protocol Bypass Select the check box for the option or options you want.
Rules Select the Enabled check box to activate the template. When you
select multiple check boxes, the lower numbered check boxes have
priority if the settings for the selected check boxes conflict.
Click on the corresponding drop-down list to select the Address
Template that is used for the IPsec connection conditions. To add an
Address Template, click Add Template.
Click on the corresponding drop-down list to select the IPsec
Template that is used for the IPsec connection conditions. To add an
IPsec Template, click Add Template.
8. Click Submit.
If the machine must be restarted to register the new settings, the restart confirmation screen will appear.
If there is a blank item in the template you enabled in the Rules table, an error message appears. Confirm
your choices and click Submit again.
Related Information
Manage Your Network Machine Securely Using IPsec
183
Home > Security > Manage Your Network Machine Securely Using IPsec > Configure an IPsec Address
Template Using Web Based Management
Configure an IPsec Address Template Using Web Based Management
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Network tab.
5. Click the Security tab.
6. Click the IPsec Address Template menu in the left navigation bar.
The Template List appears, displaying 10 Address Templates.
Click the Delete button to delete an Address Template. When an Address Template is in use, it cannot be
deleted.
7. Click the Address Template that you want to create. The IPsec Address Template appears.
8. Configure the settings.
Option
Description
Template Name Type a name for the template (up to 16 characters).
Local IP Address IP Address
Specify the IP address. Select ALL IPv4 Address, ALL IPv6
Address, ALL Link Local IPv6, or Custom from the drop-down
list.
If you select Custom from the drop-down list, type the IP address
(IPv4 or IPv6) in the text box.
IP Address Range
Type the starting and ending IP addresses for the IP address
range in the text boxes. If the starting and ending IP addresses
are not standardised to IPv4 or IPv6, or the ending IP address is
smaller than the starting address, an error will occur.
IP Address / Prefix
Specify the IP address using CIDR notation.
For example: 192.168.1.1/24
Because the prefix is specified in the form of a 24-bit subnet mask
(255.255.255.0) for 192.168.1.1, the addresses 192.168.1.xxx are
valid.
Remote IP Address
Any
If you select Any, all IP addresses are enabled.
IP Address
Type the specified IP address (IPv4 or IPv6) in the text box.
IP Address Range
Type the starting and ending IP addresses for the IP address
range. If the starting and ending IP addresses are not
standardised to IPv4 or IPv6, or the ending IP address is smaller
than the starting address, an error will occur.
IP Address / Prefix
Specify the IP address using CIDR notation.
For example: 192.168.1.1/24
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Option Description
Because the prefix is specified in the form of a 24-bit subnet mask
(255.255.255.0) for 192.168.1.1, the addresses 192.168.1.xxx are
valid.
9. Click Submit.
When you change the settings for the template currently in use, restart your machine to active the
configuration.
Related Information
Manage Your Network Machine Securely Using IPsec
185
Home > Security > Manage Your Network Machine Securely Using IPsec > Configure an IPsec Template
Using Web Based Management
Configure an IPsec Template Using Web Based Management
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Network tab.
5. Click the Security tab.
6. Click IPsec Template in the left navigation bar.
The Template List appears, displaying 10 IPsec Templates.
Click the Delete button to delete an IPsec Template. When an IPsec Template is in use, it cannot be
deleted.
7. Click IPsec Template that you want to create. The IPsec Template screen appears. The configuration fields
differ based on the Use Prefixed Template and Internet Key Exchange (IKE) you select.
8. In the Template Name field, type a name for the template (up to 16 characters).
9. If you selected Custom in the Use Prefixed Template drop-down list, select the Internet Key Exchange
(IKE) options, and then change the settings if needed.
10. Click Submit.
Related Information
Manage Your Network Machine Securely Using IPsec
IKEv1 Settings for an IPsec Template
IKEv2 Settings for an IPsec Template
Manual Settings for an IPsec Template
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Home > Security > Manage Your Network Machine Securely Using IPsec > Configure an IPsec Template
Using Web Based Management > IKEv1 Settings for an IPsec Template
IKEv1 Settings for an IPsec Template
Option Description
Template Name Type a name for the template (up to 16 characters).
Use Prefixed Template Select Custom, IKEv1 High Security or IKEv1 Medium Security. The
setting items are different depending on the selected template.
The default template differs depending on whether you chose
Main or Aggressive for Negotiation Mode on the IPsec
configuration screen.
Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption
keys in order to carry out encrypted communication using IPsec. To
carry out encrypted communication for that time only, the encryption
algorithm that is necessary for IPsec is determined and the encryption
keys are shared. For IKE, the encryption keys are exchanged using the
Diffie-Hellman key exchange method, and encrypted communication
that is limited to IKE is carried out.
If you selected Custom in Use Prefixed Template, select IKEv1.
Authentication Type
Diffie-Hellman Group
This key exchange method allows secret keys to be securely
exchanged over an unprotected network. The Diffie-Hellman key
exchange method uses a discrete logarithm problem, not the
secret key, to send and receive open information that was
generated using a random number and the secret key.
Select Group1, Group2, Group5, or Group14.
Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
Hash
Select MD5, SHA1, SHA256, SHA384 or SHA512.
SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
Encapsulating Security
Protocol
Select ESP, AH, or AH+ESP.
- ESP is a protocol for carrying out encrypted communication
using IPsec. ESP encrypts the payload (communicated
contents) and adds additional information. The IP packet
comprises the header and the encrypted payload, which
follows the header. In addition to the encrypted data, the IP
packet also includes information regarding the encryption
method and encryption key, the authentication data, and so
on.
- AH is part of the IPsec protocol that authenticates the
sender and prevents manipulation (ensures the
completeness) of the data. In the IP packet, the data is
inserted immediately after the header. In addition, the
packets include hash values, which are calculated using an
equation from the communicated contents, secret key, and
so on, in order to prevent the falsification of the sender and
manipulation of the data. Unlike ESP, the communicated
contents are not encrypted, and the data is sent and
received as plain text.
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Option Description
Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
Hash
Select None, MD5, SHA1, SHA256, SHA384 or SHA512.
SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
Encapsulation Mode
Select Transport or Tunnel.
Remote Router IP-Address
Type the IP address (IPv4 or IPv6) of the remote router. Enter this
information only when the Tunnel mode is selected.
SA (Security Association) is an encrypted communication
method using IPsec or IPv6 that exchanges and shares
information, such as the encryption method and encryption key,
in order to establish a secure communication channel before
communication begins. SA may also refer to a virtual encrypted
communication channel that has been established. The SA
used for IPsec establishes the encryption method, exchanges
the keys, and carries out mutual authentication according to the
IKE (Internet Key Exchange) standard procedure. In addition,
the SA is updated periodically.
Perfect Forward Secrecy (PFS)
PFS does not derive keys from previous keys that were used to encrypt
messages. In addition, if a key that is used to encrypt a message was
derived from a parent key, that parent key is not used to derive other
keys. Therefore, even if a key is compromised, the damage will be
limited only to the messages that were encrypted using that key.
Select Enabled or Disabled.
Authentication Method Select the authentication method. Select Pre-Shared Key or
Certificates.
Pre-Shared Key When encrypting communication, the encryption key is exchanged and
shared beforehand using another channel.
If you selected Pre-Shared Key for the Authentication Method, type
the Pre-Shared Key (up to 32 characters).
Local/ID Type/ID
Select the sender's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate
in the ID field.
Remote/ID Type/ID
Select the recipient's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate
in the ID field.
Certificate
If you selected Certificates for Authentication Method, select the
certificate.
You can select only the certificates that were created using the
Certificate page of Web Based Management's Security
configuration screen.
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Related Information
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Home > Security > Manage Your Network Machine Securely Using IPsec > Configure an IPsec Template
Using Web Based Management > IKEv2 Settings for an IPsec Template
IKEv2 Settings for an IPsec Template
Option Description
Template Name Type a name for the template (up to 16 characters).
Use Prefixed Template Select Custom, IKEv2 High Security, or IKEv2 Medium Security.
The setting items are different depending on the selected template.
Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption
keys in order to carry out encrypted communication using IPsec. To
carry out encrypted communication for that time only, the encryption
algorithm that is necessary for IPsec is determined and the encryption
keys are shared. For IKE, the encryption keys are exchanged using the
Diffie-Hellman key exchange method, and encrypted communication
that is limited to IKE is carried out.
If you selected Custom in Use Prefixed Template, select IKEv2.
Authentication Type
Diffie-Hellman Group
This key exchange method allows secret keys to be securely
exchanged over an unprotected network. The Diffie-Hellman key
exchange method uses a discrete logarithm problem, not the
secret key, to send and receive open information that was
generated using a random number and the secret key.
Select Group1, Group2, Group5, or Group14.
Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
Hash
Select MD5, SHA1, SHA256, SHA384 or SHA512.
SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
Encapsulating Security
Protocol
Select ESP.
ESP is a protocol for carrying out encrypted communication
using IPsec. ESP encrypts the payload (communicated
contents) and adds additional information. The IP packet
comprises the header and the encrypted payload, which follows
the header. In addition to the encrypted data, the IP packet also
includes information regarding the encryption method and
encryption key, the authentication data, and so on.
Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
Hash
Select MD5, SHA1, SHA256, SHA384, or SHA512.
SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
Encapsulation Mode
Select Transport or Tunnel.
Remote Router IP-Address
Type the IP address (IPv4 or IPv6) of the remote router. Enter this
information only when the Tunnel mode is selected.
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Option Description
SA (Security Association) is an encrypted communication
method using IPsec or IPv6 that exchanges and shares
information, such as the encryption method and encryption key,
in order to establish a secure communication channel before
communication begins. SA may also refer to a virtual encrypted
communication channel that has been established. The SA
used for IPsec establishes the encryption method, exchanges
the keys, and carries out mutual authentication according to the
IKE (Internet Key Exchange) standard procedure. In addition,
the SA is updated periodically.
Perfect Forward Secrecy (PFS)
PFS does not derive keys from previous keys that were used to encrypt
messages. In addition, if a key that is used to encrypt a message was
derived from a parent key, that parent key is not used to derive other
keys. Therefore, even if a key is compromised, the damage will be
limited only to the messages that were encrypted using that key.
Select Enabled or Disabled.
Authentication Method Select the authentication method. Select Pre-Shared Key,
Certificates, EAP - MD5, or EAP - MS-CHAPv2.
EAP is an authentication protocol that is an extension of PPP.
By using EAP with IEEE802.1x, a different key is used for user
authentication during each session.
The following settings are necessary only when EAP - MD5 or
EAP - MS-CHAPv2 is selected in Authentication Method:
Mode
Select Server-Mode or Client-Mode.
Certificate
Select the certificate.
User Name
Type the user name (up to 32 characters).
Password
Type the password (up to 32 characters). The password
must be entered two times for confirmation.
Pre-Shared Key
When encrypting communication, the encryption key is exchanged and
shared beforehand using another channel.
If you selected Pre-Shared Key for the Authentication Method, type
the Pre-Shared Key (up to 32 characters).
Local/ID Type/ID
Select the sender's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate
in the ID field.
Remote/ID Type/ID
Select the recipient's ID type, and then type the ID.
Select IPv4 Address, IPv6 Address, FQDN, E-mail Address, or
Certificate for the type.
If you select Certificate, type the common name of the certificate
in the ID field.
Certificate
If you selected Certificates for Authentication Method, select the
certificate.
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Option Description
You can select only the certificates that were created using the
Certificate page of Web Based Management's Security
configuration screen.
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Home > Security > Manage Your Network Machine Securely Using IPsec > Configure an IPsec Template
Using Web Based Management > Manual Settings for an IPsec Template
Manual Settings for an IPsec Template
Option Description
Template Name Type a name for the template (up to 16 characters).
Use Prefixed Template Select Custom.
Internet Key Exchange (IKE) IKE is a communication protocol that is used to exchange encryption
keys in order to carry out encrypted communication using IPsec. To
carry out encrypted communication for that time only, the encryption
algorithm that is necessary for IPsec is determined and the encryption
keys are shared. For IKE, the encryption keys are exchanged using the
Diffie-Hellman key exchange method, and encrypted communication
that is limited to IKE is carried out.
Select Manual.
Authentication Key (ESP, AH)
Type the In/Out values.
These settings are necessary when Custom is selected for Use
Prefixed Template, Manual is selected for Internet Key Exchange
(IKE), and a setting other than None is selected for Hash for
Encapsulating Security section.
The number of characters you can set differs depending on the
setting you chose for Hash in the Encapsulating Security
section.
If the length of the specified authentication key is different than
the selected hash algorithm, an error will occur.
MD5: 128 bits (16 bytes)
SHA1: 160 bits (20 bytes)
SHA256: 256 bits (32 bytes)
SHA384: 384 bits (48 bytes)
SHA512: 512 bits (64 bytes)
When you specify the key in ASCII Code, enclose the
characters in double quotation marks (").
Code key (ESP)
Type the In/Out values.
These settings are necessary when Custom is selected in Use
Prefixed Template, Manual is selected in Internet Key Exchange
(IKE), and ESP is selected in Protocol in Encapsulating Security.
The number of characters you can set differs depending on the
setting you chose for Encryption in the Encapsulating
Security section.
If the length of the specified code key is different than the
selected encryption algorithm, an error will occur.
DES: 64 bits (8 bytes)
3DES: 192 bits (24 bytes)
AES-CBC 128: 128 bits (16 bytes)
AES-CBC 256: 256 bits (32 bytes)
When you specify the key in ASCII Code, enclose the
characters in double quotation marks (").
SPI
These parameters are used to identify security information. Generally, a
host has multiple Security Associations (SAs) for several types of IPsec
communication. Therefore, it is necessary to identify the applicable SA
when an IPsec packet is received. The SPI parameter, which identifies
the SA, is included in the Authentication Header (AH) and
Encapsulating Security Payload (ESP) header.
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Option Description
These settings are necessary when Custom is selected for Use
Prefixed Template, and Manual is selected for Internet Key
Exchange (IKE).
Enter the In/Out values. (3-10 characters)
Encapsulating Security Protocol
Select ESP or AH.
- ESP is a protocol for carrying out encrypted communication
using IPsec. ESP encrypts the payload (communicated
contents) and adds additional information. The IP packet
comprises the header and the encrypted payload, which
follows the header. In addition to the encrypted data, the IP
packet also includes information regarding the encryption
method and encryption key, the authentication data, and so
on.
- AH is part of the IPsec protocol that authenticates the
sender and prevents manipulation of the data (ensures the
completeness of the data). In the IP packet, the data is
inserted immediately after the header. In addition, the
packets include hash values, which are calculated using an
equation from the communicated contents, secret key, and
so on, in order to prevent the falsification of the sender and
manipulation of the data. Unlike ESP, the communicated
contents are not encrypted, and the data is sent and
received as plain text.
Encryption
Select DES, 3DES, AES-CBC 128, or AES-CBC 256.
Hash
Select None, MD5, SHA1, SHA256, SHA384, or SHA512. None
can be selected only when ESP is selected in Protocol.
SA Lifetime
Specify the IKE SA lifetime.
Type the time (seconds) and number of kilobytes (KByte).
Encapsulation Mode
Select Transport or Tunnel.
Remote Router IP-Address
Type the IP address (IPv4 or IPv6) of the remote router. Enter this
information only when the Tunnel mode is selected.
SA (Security Association) is an encrypted communication
method using IPsec or IPv6 that exchanges and shares
information, such as the encryption method and encryption key,
in order to establish a secure communication channel before
communication begins. SA may also refer to a virtual encrypted
communication channel that has been established. The SA
used for IPsec establishes the encryption method, exchanges
the keys, and carries out mutual authentication according to the
IKE (Internet Key Exchange) standard procedure. In addition,
the SA is updated periodically.
Related Information
Configure an IPsec Template Using Web Based Management
194
Home > Security > Send an Email Securely
Send an Email Securely
Configure Email Sending Using Web Based Management
Send an Email with User Authentication
Send an Email Securely Using SSL/TLS
195
Home > Security > Send an Email Securely > Configure Email Sending Using Web Based Management
Configure Email Sending Using Web Based Management
We recommend using Web Based Management to configure secured email sending with user authentication,
or email sending using SSL/TLS.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Network tab.
5. Click the Protocol menu in the left navigation bar.
6. In the SMTP field, click Advanced Settings and make sure the status of SMTP is Enabled.
7. Configure the SMTP settings.
Confirm that the email settings are correct after configuration by sending a test email.
If you do not know the SMTP server settings, contact your network administrator or Internet Service
Provider (ISP).
8. When finished, click Submit.
The Test Send E-mail Configuration dialog box appears.
9. Follow the instructions in the dialog box to test the current settings.
Related Information
Send an Email Securely
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Home > Security > Send an Email Securely > Send an Email with User Authentication
Send an Email with User Authentication
Your Brother machine supports the SMTP-AUTH method to send email via an email server that requires user
authentication. This method prevents unauthorised users from accessing the email server.
You can use the SMTP-AUTH method for email notification and email reports (available for certain models).
We recommend using Web Based Management to configure the SMTP authentication.
Email Server Settings
You must configure your machine's SMTP authentication method to match the method used by your email server.
For details about your email server settings, contact your network administrator or Internet Service Provider
(ISP).
To enable SMTP server authentication: in the Web Based Management SMTP screen, under Server
Authentication Method, you must select SMTP-AUTH.
Related Information
Send an Email Securely
197
Home > Security > Send an Email Securely > Send an Email Securely Using SSL/TLS
Send an Email Securely Using SSL/TLS
Your Brother machine supports SSL/TLS communication methods. To use email server that is using SSL/TLS
communication, you must configure following settings.
We recommend using Web Based Management to configure SSL/TLS.
Verify Server Certificate
Under SSL/TLS, if you choose SSL or TLS, the Verify Server Certificate check box will be selected
automatically.
Before you verify the server certificate, you must import the CA certificate issued by the CA that signed
the server certificate. Contact your network administrator or your Internet Service Provider (ISP) to
confirm if importing a CA certificate is necessary.
If you do not need to verify the server certificate, clear the Verify Server Certificate check box.
Port Number
If you select SSL, or TLS, the Port value will be changed to match the protocol. To change the port number
manually, type the port number after you select SSL/TLS settings.
You must configure your machine's communication method to match the method used by your email server. For
details about your email server settings, contact your network administrator or your ISP.
In most cases, the secured webmail services require the following settings:
SMTP
Port 25
Server Authentication Method SMTP-AUTH
SSL/TLS TLS
Related Information
Send an Email Securely
198
Home > Security > Use IEEE 802.1x Authentication for a Wired or a Wireless Network
Use IEEE 802.1x Authentication for a Wired or a Wireless Network
What Is IEEE 802.1x Authentication?
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web
Based Management (Web Browser)
IEEE 802.1x Authentication Methods
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Home > Security > Use IEEE 802.1x Authentication for a Wired or a Wireless Network > What Is IEEE
802.1x Authentication?
What Is IEEE 802.1x Authentication?
IEEE 802.1x is an IEEE standard for wired and wireless networks that limits access from unauthorised network
devices. Your Brother machine (supplicant) sends an authentication request to a RADIUS server (Authentication
server) through your access point or HUB. After your request has been verified by the RADIUS server, your
machine can access the network.
Related Information
Use IEEE 802.1x Authentication for a Wired or a Wireless Network
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Home > Security > Use IEEE 802.1x Authentication for a Wired or a Wireless Network > Configure IEEE
802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network
Using Web Based Management (Web Browser)
If you configure your machine using EAP-TLS authentication, you must install the client certificate issued
by a CA before you start configuration. Contact your network administrator about the client certificate. If
you have installed more than one certificate, we recommend writing down the certificate name you want to
use.
Before you verify the server certificate, you must import the CA certificate that has been issued by the CA
that signed the server certificate. Contact your network administrator or your Internet Service Provider
(ISP) to confirm whether a CA certificate import is necessary.
You can also configure IEEE 802.1x authentication using:
BRAdmin Professional (Wired and wireless network)
Wireless setup wizard from the control panel (Wireless network)
Wireless setup wizard on the installation disc (Wireless network)
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
4. Click the Network tab.
5. Do one of the following:
Option Description
Wired network Click the Wired tab, and then select Wired 802.1x Authentication in the left navigation
bar.
Wireless network Click the Wireless tab, and then select Wireless (Enterprise) in the left navigation bar.
6. Configure the IEEE 802.1x authentication settings.
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To enable IEEE 802.1x authentication for wired networks, select Enabled for Wired 802.1x status on
the Wired 802.1x Authentication page.
If you are using EAP-TLS authentication, you must select the client certificate that has been installed
(shown with certificate name) for verification from the Client Certificate drop-down list.
If you select EAP-FAST, PEAP, EAP-TTLS, or EAP-TLS authentication, select the verification method
from the Server Certificate Verification drop-down list. Verify the server certificate using the CA
certificate, imported to the machine in advance, that has been issued by the CA that signed the server
certificate.
Select one of the following verification methods from the Server Certificate Verification drop-down list:
Option Description
No Verification The server certificate can always be trusted. The verification is not performed.
CA Cert. The verification method to check the CA reliability of the server certificate, using the
CA certificate that has been issued by the CA that signed the server certificate.
CA Cert. + ServerID The verification method to check the common name
1
value of the server certificate,
in addition to the CA reliability of the server certificate.
7. When finished with configuration, click Submit.
For wired networks: After configuring, connect your machine to the IEEE 802.1x supported network. After a
few minutes, print the Network Configuration Report to check the <Wired IEEE 802.1x> Status.
Option Description
Success The wired IEEE 802.1x function is enabled and the authentication was successful.
Failed The wired IEEE 802.1x function is enabled; however, the authentication failed.
Off The wired IEEE 802.1x function is not available.
Related Information
Use IEEE 802.1x Authentication for a Wired or a Wireless Network
Related Topics:
Print the Network Configuration Report
Print the WLAN Report
Supported Security Certificate Features
1 The common name verification compares the common name of the server certificate to the character string configured for the Server ID.
Before you use this method, contact your system administrator about the server certificate's common name and then configure Server ID.
202
Home > Security > Use IEEE 802.1x Authentication for a Wired or a Wireless Network > IEEE 802.1x
Authentication Methods
IEEE 802.1x Authentication Methods
LEAP (Wireless network)
Lightweight Extensible Authentication Protocol (LEAP) is a proprietary EAP method developed by Cisco
Systems, Inc., which uses a user ID and password for authentication.
EAP-FAST
Extensible Authentication Protocol-Flexible Authentication via Secured Tunneling (EAP-FAST) has been
developed by Cisco Systems, Inc., which uses a user ID and password for authentication, and symmetric key
algorithms to achieve a tunnelled authentication process.
The Brother machine supports the following inner authentication methods:
EAP-FAST/NONE
EAP-FAST/MS-CHAPv2
EAP-FAST/GTC
EAP-MD5 (Wired network)
Extensible Authentication Protocol-Message Digest Algorithm 5 (EAP-MD5) uses a user ID and password for
challenge-response authentication.
PEAP
Protected Extensible Authentication Protocol (PEAP) is a version of EAP method developed by Cisco
Systems, Inc., Microsoft
®
Corporation and RSA Security. PEAP creates an encrypted Secure Sockets Layer
(SSL)/Transport Layer Security (TLS) tunnel between a client and an authentication server, for sending a user
ID and password. PEAP provides mutual authentication between the server and the client.
The Brother machine supports the following inner authentications:
PEAP/MS-CHAPv2
PEAP/GTC
EAP-TTLS
Extensible Authentication Protocol-Tunneled Transport Layer Security (EAP-TTLS) has been developed by
Funk Software and Certicom. EAP-TTLS creates a similar encrypted SSL tunnel to PEAP, between a client
and an authentication server, for sending a user ID and password. EAP-TTLS provides mutual authentication
between the server and the client.
The Brother machine supports the following inner authentications:
EAP-TTLS/CHAP
EAP-TTLS/MS-CHAP
EAP-TTLS/MS-CHAPv2
EAP-TTLS/PAP
EAP-TLS
Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) requires digital certificate
authentication both at a client and an authentication server.
Related Information
Use IEEE 802.1x Authentication for a Wired or a Wireless Network
203
Home > Mobile/Web Connect
Mobile/Web Connect
Brother Web Connect
Google Cloud Print
AirPrint
Mobile Printing for Windows
®
Mopria
®
Print Service
Brother iPrint&Scan for Mobile Devices
Near-Field Communication (NFC)
204
Home > Mobile/Web Connect > Brother Web Connect
Brother Web Connect
Brother Web Connect Overview
Online Services Used with Brother Web Connect
Conditions for Using Brother Web Connect
Set Up Brother Web Connect
Download and Print Documents Using Brother Web Connect
205
Home > Mobile/Web Connect > Brother Web Connect > Brother Web Connect Overview
Brother Web Connect Overview
Certain websites provide services that allow users to upload and view images and files on the website. Your
Brother machine can download and print images that are already uploaded to these services.
1
3
2
1. Printing
2. Photos, images, documents and other files
3. Web Service
To use Brother Web Connect, your Brother machine must be connected to a network that has access to the
Internet, through either a wired or wireless connection.
For network setups that use a proxy server, the machine must also be configured to use a proxy server. If you
are unsure of your network configuration, check with your network administrator.
A proxy server is a computer that serves as an intermediary between computers without a direct Internet
connection, and the Internet.
Press [Functions] > [Web] on the touchscreen to use Brother Web Connect.
Related Information
Brother Web Connect
206
Home > Mobile/Web Connect > Brother Web Connect > Online Services Used with Brother Web Connect
Online Services Used with Brother Web Connect
Use Brother Web Connect to access online services from your Brother machine. Some of these web services
offer business versions.
To use Brother Web Connect, you must have an account with the online service you want to use. If you do not
already have an account, use a computer to access the service's website and create an account.
Google Drive
An online document storage, editing, sharing and file synchronisation service.
URL: drive.google.com
Evernote
®
An online file storage and management service.
URL: www.evernote.com
Dropbox
An online file storage, sharing and synchronisation service.
URL: www.dropbox.com
OneDrive
An online file storage, sharing and management service.
URL:
https://onedrive.live.com
Box
An online document editing and sharing service.
URL: www.box.com
OneNote
®
An online document editing and sharing service.
URL:
www.onenote.com
For more information about any of these services, refer to the respective service's website.
The following table describes which file types can be used with each Brother Web Connect feature:
Accessible Services
Google Drive
Evernote
®
Dropbox
Box
OneDrive
OneNote
®
Download and print images
JPEG
PDF
DOC
DOCX
XLS
XLSX
PPT
PPTX
207
Not all services are available in all countries.
For Hong Kong, Taiwan and Korea
Brother Web Connect supports only file names written in English. Files named in the local language will
not be downloaded.
Related Information
Brother Web Connect
208
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web Connect
Conditions for Using Brother Web Connect
Brother Software Installation for Using Brother Web Connect
Configure the Proxy Server Settings Using the Machine's Control Panel
Configure the Proxy Server Settings Using Web Based Management
209
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web
Connect > Brother Software Installation for Using Brother Web Connect
Brother Software Installation for Using Brother Web Connect
The initial installation of Brother Web Connect requires a computer that has access to the Internet and has the
Brother machine's software installed.
Windows
®
To install the Brother Software and configure the machine to be able to print over your wired or wireless network,
see the Quick Setup Guide included with your Brother machine.
Mac
To install the Full Driver & Software Package, go to your model's Downloads page on the Brother Solutions
Center at
support.brother.com.
Related Information
Conditions for Using Brother Web Connect
210
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web
Connect > Configure the Proxy Server Settings Using the Machine's Control Panel
Configure the Proxy Server Settings Using the Machine's Control Panel
If your network uses a proxy server, the following proxy server information must be configured on the machine:
Proxy server address
Port number
User Name
Password
1. Press [Settings] > [All Settings] > [Network] > [Web Connect Settings] > [Proxy
Settings] > [Proxy Connection].
2. Press [On].
3. Press the option that you want to set, and then enter the proxy server information.
Press [OK].
4. Press .
Related Information
Conditions for Using Brother Web Connect
211
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web
Connect > Configure the Proxy Server Settings Using Web Based Management
Configure the Proxy Server Settings Using Web Based Management
If your network uses a proxy server, the following proxy server information must be configured using Web
Based Management:
Proxy server address
Port number
User Name
Password
We recommend Microsoft
®
Internet Explorer
®
11/Microsoft Edge
for Windows
®
, and Safari 10/11 for Mac.
Make sure that JavaScript and Cookies are always enabled in whichever browser you use.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
3. If the machine prompts you for a password, type it, and then click
.
4. Click the Network tab.
5. Click the Protocol menu in the left navigation bar.
6. Make sure the Proxy check box is selected, and then click Submit.
7. In the Proxy field, click Advanced Settings.
8. Enter the proxy server information.
9. Click Submit.
Related Information
Conditions for Using Brother Web Connect
212
Home > Mobile/Web Connect > Brother Web Connect > Set Up Brother Web Connect
Set Up Brother Web Connect
Brother Web Connect Setup Overview
Create an Account for Each Online Service Before Using Brother Web Connect
Apply for Brother Web Connect Access
Register an Account on Your Brother Machine for Brother Web Connect
213
Home > Mobile/Web Connect > Brother Web Connect > Set Up Brother Web Connect > Brother Web
Connect Setup Overview
Brother Web Connect Setup Overview
Configure the Brother Web Connect settings using the following procedure:
Step 1: Create an account with the service you want to use.
Access the service's website using a computer and create an account. (If you already have an account, there
is no need to create an additional account.)
3 2
1
1. User registration
2. Web Service
3. Obtain account
Step 2: Apply for Brother Web Connect access.
Start Brother Web Connect access using a computer and obtain a temporary ID.
3 2
1
1. Enter account information
2. Brother Web Connect application page
3. Obtain temporary ID
Step 3: Register your account information on your machine so you can access the service you want to
use.
Enter the temporary ID to enable the service on your machine. Specify the account name as you would like it
to be displayed on the machine, and enter a PIN if you would like to use one.
1
2
1. Enter temporary ID
2. Web Service
Your Brother machine can now use the service.
214
Related Information
Set Up Brother Web Connect
215
Home > Mobile/Web Connect > Brother Web Connect > Set Up Brother Web Connect > Create an Account
for Each Online Service Before Using Brother Web Connect
Create an Account for Each Online Service Before Using Brother Web
Connect
To use Brother Web Connect to access an online service, you must have an account with that online service. If
you do not already have an account, use a computer to access the service's website and create an account.
After creating an account, log on and use the account once with a computer before using the Brother Web
Connect feature. Otherwise, you may not be able to access the service using Brother Web Connect.
If you already have an account, there is no need to create an additional account.
After you finish creating an account with the online service you want to use, apply for Brother Web Connect
access.
Related Information
Set Up Brother Web Connect
216
Home > Mobile/Web Connect > Brother Web Connect > Set Up Brother Web Connect > Apply for Brother
Web Connect Access
Apply for Brother Web Connect Access
To use Brother Web Connect to access online services, you must first apply for Brother Web Connect access
using a computer that has the Brother Software installed.
1. Access the Brother Web Connect application website:
Option Description
Windows
®
7
Click (Start) > All Programs > Brother > Brother Utilities, and then click the drop-
down list and select your model name (if not already selected). Click Do More in the left
navigation bar, and then click Brother Web Connect.
Windows
®
8
Windows
®
10
Launch (Brother Utilities), and then click the drop-down list and select your model
name (if not already selected). Click Do More in the left navigation bar, and then click
Brother Web Connect.
Windows
®
8.1
Move your mouse to the lower left corner of the Start screen and click (if you are
using a touch-based device, swipe up from the bottom of the Start screen to bring up the
Apps screen).
Click (Brother Utilities), and then click the drop-down list and select your model
name (if not already selected). Click Do More in the left navigation bar, and then click
Brother Web Connect.
Mac Click Go in the Finder bar, Applications > Brother > Utilities > Brother Web Connect.
You can also access the website directly:
Type bwc.brother.com into your web browser's address bar.
The Brother Web Connect page launches.
2. Select the service you want to use.
The actual screen may differ from the screen shown above.
3. Follow the on-screen instructions and apply for access.
When finished, your temporary ID will appear.
217
4. Make a note of your temporary ID, as you will need it to register accounts to the machine. The temporary ID
is valid for 24 hours.
5. Close the web browser.
Now that you have a Brother Web Connect access ID, you must register this ID on your machine, and then use
your machine to access the web service you want to use.
Related Information
Set Up Brother Web Connect
218
Home > Mobile/Web Connect > Brother Web Connect > Set Up Brother Web Connect > Register an
Account on Your Brother Machine for Brother Web Connect
Register an Account on Your Brother Machine for Brother Web Connect
You must enter your Brother Web Connect account information and configure your machine so that it can use
Brother Web Connect to access the service you want.
You must apply for Brother Web Connect access to register an account on your machine.
Before you register an account, confirm that the correct date and time are set on the machine's control
panel.
1. Press [Functions] > [Web].
If information regarding the Internet connection appears on the machine's LCD, read the information
and press [OK].
Occasionally, updates or announcements about Brother Web Connect's features will appear on the
LCD. Read the information, and then press [OK].
2. Press a or b to display the service with which you want to register.
Press the service name.
3. If information regarding Brother Web Connect appears, press [OK].
4. Press [Register/Delete] > [Register Account].
5. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web
Connect access.
Press [OK].
6. Enter the temporary ID using the LCD, and then press [OK].
An error message will appear on the LCD if the information you entered does not match the temporary ID
you received when you applied for access, or if the temporary ID has expired. Either enter the temporary ID
correctly, or apply for access again and receive a new temporary ID.
7. The machine will prompt you to enter the account name that you want to be displayed on the LCD.
Press [OK].
8. Enter the name using the LCD, and then press [OK].
9. Do one of the following:
To set a PIN for the account, press [Yes]. (A PIN prevents unauthorised access to the account.) Enter a
four-digit number, and then press [OK].
If you do not want to set a PIN, press [No].
When the account information you entered appears, confirm that it is correct.
10. Press [Yes] to register your information as entered.
11. Press [OK].
Account registration is complete and your machine can now access the service.
12. Press .
Related Information
Set Up Brother Web Connect
219
Home > Mobile/Web Connect > Brother Web Connect > Download and Print Documents Using Brother
Web Connect
Download and Print Documents Using Brother Web Connect
Documents that have been uploaded to your account can be downloaded directly to your machine and printed.
Documents that other users have uploaded to their own accounts for sharing can also be downloaded to your
machine and printed, as long as you have viewing privileges for those documents. Certain services allow guest
users to view documents that are public. When accessing a service or an account as a guest user, you can view
documents that the owner has made public, that is, documents with no viewing restrictions.
To download other users’ documents, you must have access privileges to view the corresponding albums or
documents.
If you are a restricted user for Web Connect due to the Secure Function Lock feature (available for certain
models), you cannot download the data.
The Secure Function Lock Page Limit feature applies to the print job using Web Connect.
For Hong Kong, Taiwan and Korea
Brother Web Connect supports only file names written in English. Files named in the local language will not
be downloaded.
Related Information
Brother Web Connect
Download and Print Using Web Services
220
Home > Mobile/Web Connect > Brother Web Connect > Download and Print Documents Using Brother
Web Connect > Download and Print Using Web Services
Download and Print Using Web Services
1. Press [Functions] > [Web].
If information regarding the Internet connection appears on the machine's LCD, read the information
and press [OK].
Occasionally, updates or announcements about Brother Web Connect's features will appear on the
LCD. Read the information, and then press [OK].
2. Press a or b to display the service that hosts the document you want to download and print.
Press the service name.
3. Press a or b to display your account name, and then press it. If the PIN entry screen appears, enter the four-
digit PIN and press [OK].
4. Press a or b to display the desired album, and then press it.
An album is a collection of documents. However, the actual term may differ depending on the service
you use. When using Evernote
®
, you must select the notebook, and then select the note.
Some services do not require documents to be saved in albums. For documents not saved in albums,
select [See Unsorted Files] to select documents. You cannot download documents from other
users if the documents are not saved in an album.
5. Press the thumbnail of the document you want to print. Confirm the document on the LCD and press [OK].
Select additional documents to print (you can select up to 10 documents).
6. When finished, press [OK].
7. Follow the on-screen instructions to complete this operation.
Related Information
Download and Print Documents Using Brother Web Connect
221
Home > Mobile/Web Connect > Google Cloud Print
Google Cloud Print
Google Cloud Print Overview
Before Using Google Cloud Print
Print from Google Chrome
or Chrome OS
Print from Google Drive
for Mobile
Print from Gmail
Webmail Service for Mobile
222
Home > Mobile/Web Connect > Google Cloud Print > Google Cloud Print Overview
Google Cloud Print Overview
Google Cloud Print
is a Google service that allows you to print to a printer registered to your Google account
using a network-compatible device (such as a mobile phone or computer) without installing the printer driver on
the device.
Printing from Android
apps requires installing the Google Cloud Print
app from the Google Play
Store.
1
2
3 4
1. Print request
2. Internet
3. Google Cloud Print
4. Printing
Related Information
Google Cloud Print
223
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print
Before Using Google Cloud Print
Network Settings for Using Google Cloud Print
Register Your Machine with Google Cloud Print Using Google Chrome
Register Your Machine with Google Cloud Print Using Web Based Management
224
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print > Network Settings
for Using Google Cloud Print
Network Settings for Using Google Cloud Print
In order to use Google Cloud Print
, your Brother machine must be connected to a network that has access to
the Internet, either through a wired or wireless connection. To connect and configure your machine correctly, see
the Quick Setup Guide or related topics in this guide.
Related Information
Before Using Google Cloud Print
225
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print > Register Your
Machine with Google Cloud Print Using Google Chrome
Register Your Machine with Google Cloud Print Using Google Chrome
Make sure you have already created a Google Account. If you do not have an account, use a computer or
mobile device to access the Google website (https://accounts.google.com/signup) and create an account.
Make sure your Brother machine is idle before starting the registration process.
The steps in this section are examples for Windows
®
users.
Screens on your computer may vary depending on your operating system and environment.
1. Open Google Chrome
on your computer.
2. Sign in to your Google Account.
3. Click the Google Chrome
menu icon, and then Settings > Show advanced settings….
4. Click Google Cloud Print > Manage.
5. Follow the on-screen instructions to register your machine.
6. When a confirmation message appears on your machine, press the [OK] button.
If the confirmation message does not appear on your machine's LCD, repeat these steps.
7. When your Brother machine is successfully registered, it will appear in the My devices field.
Related Information
Before Using Google Cloud Print
226
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print > Register Your
Machine with Google Cloud Print Using Web Based Management
Register Your Machine with Google Cloud Print Using Web Based
Management
Make sure you have already created a Google Account. If you do not have an account, use a computer or
mobile device to access the Google website (https://accounts.google.com/signup) and create an account.
Make sure your Brother machine is idle before starting the registration process.
Before you begin to register your machine, confirm that the correct date and time are set on the machine's
control panel. See Related Information.
1. Confirm that your Brother machine is connected to the same network as your computer or mobile device.
2. Start your web browser.
Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the IP
address of the machine or the print server name). For example: https://192.168.1.2
If the machine prompts you for a password, type it, and then click
.
3. Click the Network tab.
4. Click the Protocol menu in the left navigation bar.
5. Make sure that Google Cloud Print is selected, and then click Advanced Settings.
6. Make sure that Status is set to Enabled. Click Register.
7. When a confirmation message appears on your machine's LCD, press [OK].
If the confirmation message does not appear on your machine's LCD, repeat these steps.
8. Click Google.
9. The sign-in screen for Google Cloud Print
appears. Sign in with your Google Account and follow the on-
screen instructions to register your machine.
10. When you have finished registering your machine, return to the Web Based Management screen and make
sure that Registration Status is set to Registered.
If your machine supports the Secure Function Lock feature, printing via Google Cloud Print
is possible
even if PC print for each user is restricted. To restrict printing via Google Cloud Print
, disable Google
Cloud Print
using Web Based Management or set the Secure Function Lock feature to Public Mode, and
then restrict print for public users. See Related Information.
Related Information
Before Using Google Cloud Print
Related Topics:
Set the Date and Time
Configure Secure Function Lock 3.0 Using Web Based Management
227
Home > Mobile/Web Connect > Google Cloud Print > Print from Google Chrome
or Chrome OS
Print from Google Chrome
or Chrome OS
1. Make sure your Brother machine is turned on.
2. Open the web page that you want to print.
3. Click the Google Chrome
menu icon.
4. Click Print.
5. Select your machine from the printer list.
6. Change print options, if needed.
7. Click Print.
Related Information
Google Cloud Print
228
Home > Mobile/Web Connect > Google Cloud Print > Print from Google Drive
for Mobile
Print from Google Drive
for Mobile
1. Make sure your Brother machine is turned on.
2. Access Google Drive
from your Android
or iOS device’s web browser.
3. Open the document that you want to print.
4. Tap the menu icon.
5. Tap Print.
6. Select your machine from the printer list.
7. Change print options, if needed.
8. Tap
or Print.
Related Information
Google Cloud Print
229
Home > Mobile/Web Connect > Google Cloud Print > Print from Gmail
Webmail Service for Mobile
Print from Gmail
Webmail Service for Mobile
1. Make sure your Brother machine is turned on.
2. Access the Gmail
webmail service from your Android
or iOS device’s web browser.
3. Open the email that you want to print.
4. Tap the menu icon.
If Print appears beside the attachment name, you can also print the attachment. Tap Print, and then follow
the instructions on your mobile device.
5. Tap Print.
6. Select your machine from the printer list.
7. Change print options, if needed.
8. Tap
or Print.
Related Information
Google Cloud Print
230
Home > Mobile/Web Connect > AirPrint
AirPrint
AirPrint Overview
Before Using AirPrint (macOS)
Print Using AirPrint
231
Home > Mobile/Web Connect > AirPrint > AirPrint Overview
AirPrint Overview
AirPrint is a printing solution for Apple operating systems that allows you to
wirelessly print photos, email, web pages and documents from your iPad, iPhone,
iPod touch and Mac computer without the need to install a driver.
For more information, visit Apple’s website.
Related Information
AirPrint
232
Home > Mobile/Web Connect > AirPrint > Before Using AirPrint (macOS)
Before Using AirPrint (macOS)
Before printing using macOS, add your Brother machine to the printer list on your Mac computer.
1. Select System Preferences from the Apple Menu.
2. Click Printers & Scanners.
3. Click the + icon below the Printers pane on the left.
The Add screen appears.
4. Select your Brother machine, and then select AirPrint from the Use pop-up menu.
5. Click Add.
Related Information
AirPrint
233
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint
Print Using AirPrint
Print from iPad, iPhone, or iPod touch
Print Using AirPrint (macOS)
234
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint > Print from iPad, iPhone, or iPod touch
Print from iPad, iPhone, or iPod touch
The procedure used to print may vary by application. Safari is used in the example below.
1. Make sure your Brother machine is turned on.
2. Use Safari to open the page that you want to print.
3. Tap
or .
4. Tap Print.
5. Make sure your Brother machine is selected.
6. If a different machine (or no printer) is selected, tap Printer.
A list of available machines appears.
7. Tap your machine's name in the list.
8. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your
machine).
9. Tap Print.
Related Information
Print Using AirPrint
235
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint > Print Using AirPrint (macOS)
Print Using AirPrint (macOS)
The procedure used to print may vary by application. Safari is used in the example below. Before printing,
make sure your Brother machine is in the printer list on your Mac computer.
1. Make sure your Brother machine is turned on.
2. On your Mac computer, use Safari to open the page that you want to print.
3. Click the File menu, and then select Print.
4. Make sure your Brother machine is selected. If a different machine (or no printer) is selected, click the Printer
pop-up menu, and then select your Brother machine.
5. Select the desired options, such as the number of pages to print and 2-sided printing (if supported by your
machine).
6. Click Print.
Related Information
Print Using AirPrint
Related Topics:
Before Using AirPrint (macOS)
236
Home > Mobile/Web Connect > Mobile Printing for Windows
®
Mobile Printing for Windows
®
Mobile printing for Windows
®
is a function to print wirelessly from your Windows
®
mobile device. You can
connect to the same network that your Brother machine is connected to and print without installing the printer
driver on the device. Many Windows
®
apps support this function.
2
1
3
1. Windows
®
mobile device (Windows
®
10 Mobile or later)
2. Wi-Fi
®
Connection
3. Your Brother machine
Related Information
Mobile/Web Connect
237
Home > Mobile/Web Connect > Mopria
®
Print Service
Mopria
®
Print Service
Mopria
®
Print Service is a print feature on Android
mobile devices (Android
version 4.4 or later) developed by the Mopria
®
Alliance. With this service, you can
connect to the same network as your machine and print without additional setup.
Many native Android
apps support printing.
2
1
3
1. Android
4.4 or later
2. Wi-Fi
®
Connection
3. Your Brother machine
You must download the Mopria
®
Print Service from the Google Play
Store and install it on your Android
device. Before using this service, you must turn it on.
Related Information
Mobile/Web Connect
238
Home > Mobile/Web Connect > Brother iPrint&Scan for Mobile Devices
Brother iPrint&Scan for Mobile Devices
Use Brother iPrint&Scan to print from various mobile devices.
For Android
Devices
Brother iPrint&Scan allows you to use features of your Brother machine directly from your Android
device,
without using a computer.
Download and install Brother iPrint&Scan from the Google Play
Store app.
For all iOS supported devices including iPhone, iPad and iPod touch
Brother iPrint&Scan allows you to use features of your Brother machine directly from your iOS device.
Download and install Brother iPrint&Scan from the App Store.
For Windows
®
Devices
Brother iPrint&Scan allows you to use features of your Brother machine directly from your Windows
®
device,
without using a computer.
Download and install Brother iPrint&Scan from the Microsoft
®
Store.
For more detailed information, visit
support.brother.com/ips.
Related Information
Mobile/Web Connect
Related Topics:
Brother iPrint&Scan for Windows
®
and Mac
239
Home > Mobile/Web Connect > Near-Field Communication (NFC)
Near-Field Communication (NFC)
Near-Field Communication (NFC) allows for simple transactions, data exchange and wireless connections
between two devices that are close to each other.
If your Android
device is NFC-enabled, you can print data (photos, PDF files, text files, web pages and email
messages) from the device by touching it to the NFC symbol on the machine's control panel.
You must download and install Brother iPrint&Scan to your Android
device to use this feature.
Related Information
Mobile/Web Connect
Related Topics:
Control Panel Overview
240
Home > Brother iPrint&Scan for Windows
®
and Mac
Brother iPrint&Scan for Windows
®
and Mac
Brother iPrint&Scan Overview
241
Home > Brother iPrint&Scan for Windows
®
and Mac > Brother iPrint&Scan Overview
Brother iPrint&Scan Overview
Use Brother iPrint&Scan for Windows
®
and Mac to print from your computer.
The following screen shows an example of Brother iPrint&Scan for Windows
®
. The actual screen may differ
depending on the version of the application.
For Windows
®
Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the
latest application.
For Mac
Download and install Brother iPrint&Scan from the App Store.
Related Information
Brother iPrint&Scan for Windows
®
and Mac
Related Topics:
Brother iPrint&Scan for Mobile Devices
242
Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs & Troubleshooting tips.
Visit us at support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
The machine's power cord is connected correctly and the machine's power is on.
All of the machine's protective parts have been removed.
The ink cartridges are installed correctly.
The Top Cover and the Jam Clear Cover are fully closed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
(For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
Error and Maintenance Messages
Printer Jam or Paper Jam
If You Are Having Difficulty with Your Machine
Check the Machine Information
Reset Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
Other Problems
Network Problems
Google Cloud Print Problems
AirPrint Problems
243
Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
If the touchscreen displays errors and your Android
device supports the NFC feature, touch your
device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the
latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
device are set to On.
Related Information references are at the bottom of this page.
Error Message Cause Action
B&W Print Only
One or more of the colour ink cartridges
have reached the end of their lives.
You can use the machine in monochrome
mode for approximately four weeks
depending on the number of pages you
print.
If this message appears on the LCD, the
print operation works as follows:
Printing
If the media type is set to Plain Paper
in the Basic tab, and Greyscale is
selected in the Advanced tab of the
printer driver, you can use the machine
as a monochrome printer.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
Although the Cause column lists options
for using the machine after this error
appears, you may not be able to use the
machine until you replace the ink
cartridge(s) under the following
conditions:
If you unplug the machine or remove
the ink cartridge.
If you select the Slow Drying Paper
option on the machine or in the printer
driver.
Cannot Detect
An ink cartridge is not installed correctly. Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See Related Information: Replace the Ink
Cartridges.
If you are using non Brother Original ink,
the machine may not detect the ink
cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact Brother customer service
or your local Brother dealer.
The wrong Brother model ink cartridge
was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges.
Cannot Detect Ink
Volume
If you are using non Brother Original ink,
the machine may not detect the ink
volume.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact Brother customer service
or your local Brother dealer.
Connection Error
Other devices are trying to connect to the
Wi-Fi Direct network at the same time.
Make sure there are no other devices
trying to connect to the Wi-Fi Direct
network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed
The Brother machine and your mobile
device cannot communicate during the
Wi-Fi Direct network configuration.
Move the mobile device closer to your
Brother machine.
Move your Brother machine and the
mobile device to an obstruction-free
area.
244
Error Message Cause Action
If you are using the PIN Method of
WPS, make sure you have entered the
correct PIN.
Cover is Open.
The top cover is not locked in the closed
position.
Lift the top cover and then close it again.
Make sure the interface cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.
The ink cartridge cover is not locked in the
closed position.
Firmly close the ink cartridge cover until it
locks into place.
Data Remaining in
Memory
Print data is left in the machine's memory.
Press . The machine will cancel the
job and clear it from the memory. Try to
print again.
High Temperature
The room temperature is too high. After cooling the room, allow the machine
to cool down to room temperature. Try
again when the machine has cooled
down.
Hub is Unusable.
A hub or USB flash drive with hub has
been connected to the USB direct
interface.
Hubs, including a USB flash drive with a
built-in hub, are not supported. Unplug the
device from the USB direct interface.
Ink Absorber NearFull
The ink absorber box is nearly full. The ink absorber box must be replaced
soon. Contact Brother customer service or
your local Brother dealer.
Ink Absorber Pad Full
The ink absorber box is full. These
components are periodic maintenance
items that may require replacement after
a period of time to ensure optimum
performance from your Brother machine.
Because these components are periodic
maintenance items, the replacement is
not covered under the warranty. The need
to replace these items and the time period
before replacement is dependent on the
number of purges and flushes required to
clean the ink system. These boxes
acquire amounts of ink during the different
purging and flushing operations. The
number of times a machine purges and
flushes for cleaning varies depending on
different situations. For example,
frequently powering the machine on and
off will cause numerous cleaning cycles
since the machine automatically cleans
upon power up. The use of non-Brother
ink may cause frequent cleanings
because non-Brother ink could cause
poor print quality which is resolved by
cleaning. The more cleaning the machine
requires, the faster these boxes will fill up.
Repairs resulting from the use of non-
Brother supplies may not be covered
under the stated product warranty.
The ink absorber box must be replaced.
Contact Brother customer service or your
local Brother Authorised Service Centre to
have your machine serviced.
Reasons for cleaning are:
1. The machine automatically cleans
itself after you remove the power cord
and plug it back in.
2. After a paper jam has been cleared,
the machine automatically cleans itself
before the next received page is
printed.
3. The machine automatically cleans
itself after sitting idle for more than 30
days (infrequent use).
4. The machine automatically cleans
itself after ink cartridges of the same
colour have been replaced 12 times.
Ink Low
The ink level is low. Order a new ink cartridge. You can
continue printing until the touchscreen
displays Replace Ink.
See Related Information: Replace the Ink
Cartridges.
245
Error Message Cause Action
Install Ink
An ink cartridge is not installed correctly. Remove the ink cartridge and re-install it
slowly and firmly until it locks into place.
See Related Information: Replace the Ink
Cartridges.
Jam Front/Rear
Jam Front
Jam Rear
Jam MP Tray
Jam Front/MP Tray
Jam Tray2
Jam Tray3
Repeat Jam XX
The paper is jammed in the machine.
Remove the jammed paper.
See Related Information: Printer Jam or
Paper Jam.
If there is a repeat paper jam, try another
paper jam clear operation.
See Related Information: Remove Paper
Scraps.
The paper guides are not set to the
correct paper size.
Make sure the paper guides are set to the
correct paper size.
The machine's paper support is not set
correctly.
Make sure the paper support is fully
inserted into the machine.
See Related Information: Paper is
Jammed in the Front of the Machine.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
No Device
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
Move the mobile device closer to your
Brother machine.
Move your Brother machine and the
mobile device to an obstruction-free
area.
If you are manually configuring the Wi-
Fi Direct network, make sure you have
entered the correct password.
If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No File
The USB flash drive in the media drive
does not contain a .JPG file.
Put the correct USB flash drive into the
slot again.
No Paper Fed
The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
Refill the paper tray, and then follow
the LCD instructions.
Remove and reload the paper, and
then follow the LCD instructions.
See Related Information: Load Paper.
The paper was not inserted in the centre
position of the MP tray.
Remove the paper and reinsert it in the
centre of the MP tray, and then follow the
LCD instructions.
See Related Information: Load Paper in
the Multi-purpose Tray (MP Tray).
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is closed
evenly at both ends.
246
Error Message Cause Action
See Related Information: Printer Jam or
Paper Jam.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Out of Memory
The machine's memory is full.
Press and reduce the print resolution.
Paper Low Tray #1
Paper Low Tray #2
Paper Low Tray #3
The paper tray is nearly empty. Refill the paper in the paper tray indicated
on the LCD.
Paper Size Mismatch
The paper size setting does not match the
size of paper in the tray.
-OR-
The paper orientation is not proper for the
paper size.
-OR-
You did not set the paper guides in the
tray to the indicators for the paper size
you are using.
1. Check that the paper size you selected
on the machine's display matches the
size of the paper in the tray.
See Related Information: Change the
Paper Size and Paper Type.
2. Make sure you loaded the paper in the
correct orientation and set the paper
guides at the indicators for your paper
size.
See Related Information: Load Paper.
3. After you have checked the paper size
and the paper orientation, follow the
LCD instructions.
If printing from your computer, make sure
the paper size you selected in the printer
driver matches the size of paper in the
tray.
See Related Information: Print Settings
(Windows
®
) or Print Options (Mac).
Paper Tray #1 not
detected
Paper Tray #2 not
detected
Paper Tray #3 not
detected
The paper tray is not completely inserted. Slowly push the paper tray completely into
the machine.
Paper or a foreign object has prevented
the paper tray from being inserted
correctly.
Pull the paper tray out of the machine,
and remove the jammed paper or foreign
object. If you cannot find or remove the
jammed paper, see Related Information:
Printer Jam or Paper Jam.
Repetitive No Paper
Fed
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Repetitive Paper Jams
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Remove any foreign objects and paper
scraps in the machine.
See Related Information: Remove Paper
Scraps.
Replace Ink
One or more of the ink cartridges have
reached the end of their lives. The
machine will stop all print operations.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
The maximum number of
devices are already
connected using Wi-Fi
Direct.
The maximum number of mobile devices
are already connected to the Wi-Fi Direct
network when the Brother machine is the
Group Owner (G/O).
After the current connection between your
Brother machine and another mobile
device has shut down, try to configure the
Wi-Fi Direct settings again. You can
confirm the connection status by printing
the Network Configuration Report.
See Related Information: Print the
Network Configuration Report.
247
Error Message Cause Action
Touchscreen Init.
Failed
The touchscreen was pressed before the
power on initialisation was completed.
Make sure nothing is touching or resting
on the touchscreen, especially when
plugging the machine in.
Debris may be stuck between the lower
part of the touchscreen and its frame.
Insert a piece of stiff paper between the
lower part of the touchscreen and its
frame and slide it back and forth to push
out the debris.
Tray #1 Settings
Tray #2 Settings
Tray #3 Settings
MP Tray Settings
This message is displayed when the
setting to confirm the paper type and size
is enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Size Setting.
Unable to Clean XX
Unable to Initialize
XX
Unable to Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the top cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, disconnect the machine from
the power for several minutes, and then
reconnect it.
You can try additional paper jam clear
operations.
See Related Information: Remove Paper
Scraps.
Unusable Device
Disconnect device
from front connector
& turn machine off &
then on
A broken device is connected to the USB
direct interface.
Unplug the device from the USB direct
interface, then press to turn the
machine off and then on again.
Unusable Device
Please disconnect USB
device.
A USB device or USB flash drive that is
not supported has been connected to the
USB direct interface.
Unplug the device from the USB direct
interface. Turn the machine off and then
on again.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Colour
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by colour to their ink cartridge
positions and move them to their correct
positions.
Wrong Tray Settings
The machine's Paper Size and Tray Use
settings do not match the size of paper in
the tray you are using.
Follow the instructions on the touchscreen
and try to print again.
Configure the paper size setting for the
tray according to the LCD instructions.
Related Information
Troubleshooting
Error Messages When Using the Brother Web Connect Feature
Related Topics:
Touchscreen LCD Overview
Print the Network Configuration Report
Replace the Ink Cartridges
Change the Check Paper Size Setting
Load Paper
Printer Jam or Paper Jam
Paper is Jammed in the Front of the Machine
248
Remove Paper Scraps
Clean the Paper Pick-up Rollers
Change the Paper Size and Paper Type
Print Settings (Windows
®
)
Print Options (Mac)
Load Paper in the Multi-purpose Tray (MP Tray)
Paper Handling and Printing Problems
249
Home > Troubleshooting > Error and Maintenance Messages > Error Messages When Using the Brother
Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the following chart.
You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page
on the Brother Solutions Center at support.brother.com.
Connection Error
Error Messages
Cause Action
Connection Error 02
Network is not connected.
Check that the machine is
connected to the network.
The machine is not connected to a
network.
Verify that the network connection
is good.
If the Web option was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection Error 03
Connection failed to server.
Check network settings.
Network or server settings are
incorrect.
There is a problem with the
network or server.
Confirm that network settings are
correct, or wait and try again later.
If the Web option was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection Error 07
Connection failed to server.
Set the correct Date&Time.
Date and time settings are incorrect. Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Authentication Error
Error Messages
Cause Action
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
Incorrect or expired ID, or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
The temporary ID that was entered is
incorrect.
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Authentication Error 03
Display name has already
been registered. Enter
another display name.
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
250
Server Error
Error Messages Cause Action
Server Error 01
Authentication failed. Do
the following: 1. Go to
http://bwc.brother.com to
get a new temporary ID. 2.
Press OK and enter your new
temporary ID in the next
screen.
The machine's authentication
information (needed to access the
service) has expired or is invalid.
Apply for Brother Web Connect
access again to receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Server Error 03
Failed to upload.
Unsupported file or corrupt
data. Confirm data of file.
The file you are trying to upload may
have one of the following problems:
The file exceeds the service's limit
on number of pixels, file size, etc.
The file type is not supported.
The file is corrupted.
The file cannot be used:
Check the service's size or format
restrictions.
Save the file as a different type.
If possible, get a new, uncorrupted
version of the file.
Server Error 13
Service temporarily
unavailable. Try again
later.
There is a problem with the service
and it cannot be used now.
Wait and try again. If you get the
message again, access the service
from a computer to confirm if it is
unavailable.
Related Information
Error and Maintenance Messages
251
Home > Troubleshooting > Printer Jam or Paper Jam
Printer Jam or Paper Jam
Locate and remove the jammed paper.
Paper is Jammed in the Front of the Machine
Paper is Jammed in the Back of the Machine
Remove Paper Scraps
Error and Maintenance Messages
Paper Handling and Printing Problems
252
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Front of the Machine
Paper is Jammed in the Front of the Machine
If the LCD displays the following paper jam messages, follow these steps:
[Jam Front/Rear], [Repeat Jam Front/Rear]
[Jam Front], [Repeat Jam Front]
[Jam Front/MP Tray], [Repeat Jam Front/MP Tray]
1. Unplug the machine from the electrical socket.
2. If the paper is loaded in the MP tray, remove the paper.
3. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
1
If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear],
lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
1
When finished, continue with the next step.
4. Slowly pull out the jammed paper (1).
1
253
If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear],
do the following:
a. Lift the Jam Clear Flap, and remove the jammed paper.
b. Make sure you look carefully inside (1) for any scraps of paper.
1
When finished, continue with the next step.
5. Using both hands, use the finger holds on each side of the machine to lift the top cover (1) into the open
position.
1
6. Slowly pull the jammed paper (1) out of the machine.
254
1
If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear],
move the print head (if necessary) to take out any paper remaining in this area. Make sure pieces of paper
are not left in the corners of the machine (1) and (2).
1 2
When finished, continue with the next step.
IMPORTANT
If the print head is in the right corner as shown in the illustration, you cannot move the print head.
Close the top cover, and then reconnect the power cord. Open the top cover again, and then hold
down until the print head moves to the centre. Then unplug the machine from the power source
and take out the paper.
If the paper is jammed under the print head, unplug the machine from the power source, and then
move the print head to take out the paper.
If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
7. Gently close the top cover using the finger holds on each side.
255
8. If your LCD error message was [Jam Front/Rear] or [Repeat Jam Front/Rear], do the following:
a. Open the Jam Clear Cover (1) at the back of the machine.
1
b. Make sure you look carefully inside for jammed paper and slowly pull it out of the machine.
c. Close the Jam Clear Cover. Make sure the cover is closed completely.
9. If your LCD error message was [Jam Front/MP Tray] or [Repeat Jam Front/MP Tray], make sure
you look carefully inside the MP tray for jammed paper. Push the release lever (1) towards the back of the
machine, and then slowly pull the jammed paper out of the MP tray.
256
1
10. If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear],
and you removed the paper support, put it firmly back in the machine. Make sure you fit the paper support
into the channels.
11. Slowly push Tray #1 completely into the machine.
12. Reconnect the power cord.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
See Related Information: Remove Paper Scraps.
Related Information
Printer Jam or Paper Jam
Related Topics:
Error and Maintenance Messages
Remove Paper Scraps
257
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Back of the Machine
Paper is Jammed in the Back of the Machine
If the LCD displays the following paper jam messages, follow these steps:
[Jam Rear], [Repeat Jam Rear]
[Jam MP Tray], [Repeat Jam MP Tray]
[Jam Tray2], [Repeat Jam Tray2]
[Jam Tray3], [Repeat Jam Tray3]
1. Unplug the machine from the electrical socket.
2. If the paper is loaded in the MP tray, remove the paper.
3. Pull Tray #1 (1) completely out of the machine as shown by the arrow.
1
If your LCD error message was [Jam Tray2] or [Repeat Jam Tray2], also pull Tray #2 (2) completely
out of the machine as shown by the arrow.
2
(HL-J6100DW) If your LCD error message was [Jam Tray3] or [Repeat Jam Tray3], also pull Tray
#3 (3) completely out of the machine as shown by the arrow.
3
When finished, continue with the next step.
4. If your LCD error message was [Jam Rear], [Repeat Jam Rear], [Jam Tray2], [Repeat Jam
Tray2], [Jam Tray3] or [Repeat Jam Tray3], do the following:
a. Open the Jam Clear Cover (1) at the back of the machine.
258
1
b. Slowly pull the jammed paper out of the machine.
c. Close the Jam Clear Cover. Make sure the cover is closed completely.
5. If your LCD error message was [Jam MP Tray] or [Repeat Jam MP Tray], push the release lever (1)
towards the back of the machine, and then slowly pull the jammed paper out of the MP tray.
1
6. Using both hands, use the finger holds on each side of the machine to lift the top cover (1) into the open
position.
259
1
7. Slowly pull the jammed paper (1) out of the machine.
1
If your LCD error message was repeat paper jam messages, for example [Repeat Jam Rear], move the
print head (if necessary) to take out any paper remaining in this area. Make sure pieces of paper are not left
in the corners of the machine (1) and (2).
1 2
When finished, continue with the next step.
IMPORTANT
If the print head is in the right corner as shown in the illustration, you cannot move the print head.
Close the top cover, and then reconnect the power cord. Open the top cover again, and then hold
down until the print head moves to the centre. Then unplug the machine from the power source
and take out the paper.
260
If the paper is jammed under the print head, unplug the machine from the power source, and then
move the print head to take out the paper.
If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
8. Gently close the top cover using the finger holds on each side.
9. Slowly push the paper trays completely into the machine.
HL-J6000DW
HL-J6100DW
261
10. Reconnect the power cord.
If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
See Related Information: Remove Paper Scraps.
Related Information
Printer Jam or Paper Jam
Related Topics:
Remove Paper Scraps
262
Home > Troubleshooting > Printer Jam or Paper Jam > Remove Paper Scraps
Remove Paper Scraps
1. If you repeatedly experience paper jams (3 times or more), the LCD displays a message asking if you want to
remove the scraps.
Press [Yes] to return to the Home screen.
2. Press [Settings] > [Maintenance] > [Remove Paper Scraps].
3. Follow the instructions on the LCD to locate and remove the jammed paper.
During the procedure, you must insert the Maintenance sheet (included with your machine) into the
machine in Landscape orientation through the opening as shown, until you feel it grab the paper. (If you do
not have the Maintenance sheet, use one sheet of A4 or Letter size thicker paper, such as glossy paper.)
Related Information
Printer Jam or Paper Jam
Related Topics:
Error and Maintenance Messages
Paper Handling and Printing Problems
Paper is Jammed in the Front of the Machine
Paper is Jammed in the Back of the Machine
263
Home > Troubleshooting > If You Are Having Difficulty with Your Machine
If You Are Having Difficulty with Your Machine
For technical help, you must contact Brother customer support.
If you think there is a problem with your machine, check the following topics. You can correct most problems
yourself.
If you need additional help, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center
at
support.brother.com.
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
Paper Handling and Printing Problems
Other Problems
Network Problems
Google Cloud Print Problems
AirPrint Problems
264
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Paper Handling and Printing
Problems
Paper Handling and Printing Problems
If, after reading this table, you still need help, go to the Brother Solutions Center at support.brother.com.
>> Printing Difficulties
>> Print Quality Difficulties
>> Paper Handling Difficulties
Printing Difficulties
Difficulties
Suggestions
No printout Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
Windows Server
®
2008
Click
(Start) > Control Panel > Hardware and Sound > Printers. Right-
click Brother XXX-XXXX (where XXXX is your model name). Make sure Use
Printer Online is not listed. If it is listed, click this option to set the driver
Online.
Windows
®
7 and Windows Server
®
2008 R2
Click (Start) > Devices and Printers. Right-click Brother XXX-XXXX
(where XXXX is your model name) and click See what's printing. Click
Printer in the menu bar. Make sure Use Printer Offline is not selected.
Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
(where XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
(where XXXX is your model name). Click See what’s printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother XXX-XXXX (where
XXXX is your model name). Click See what's printing. If printer driver
options appear, select your printer driver. Click Printer in the menu bar and
make sure Use Printer Offline is not selected.
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother XXX-XXXX (where XXXX is
your model name). Click See what's printing. If printer driver options appear,
select your printer driver. Click Printer in the menu bar and make sure Use
Printer Offline is not selected.
One or more ink cartridges have reached the end of their life.
See Related Information: Replace the Ink Cartridges.
265
Difficulties Suggestions
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
Windows Server
®
2008
Click (Start) > Control Panel > Hardware and Sound > Printers.
Windows
®
7 and Windows Server
®
2008 R2
Click (Start) > Devices and Printers > Printers and Faxes.
Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers > Printers.
Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers > Printers.
Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers > Printers.
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers > Printers.
Mac
Click the System Preferences > Printers & Scanners.
The headers or footers appear
when the document is displayed
on the screen but do not appear
when the document is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top
and bottom margins in your document to allow for this.
See Related Information: Unprintable Area.
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are
the same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
Windows
®
In the printer driver, clear the Colour Enhancement check box on the
Advanced tab.
Mac
In the printer driver, select Color Settings, click Advanced Color Settings,
and make sure you clear the Color Enhancement check box.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
See Related Information: Print Settings (Windows
®
) or Print a Photo (Mac).
Turn the Quiet Mode setting off. Print speed is slower in Quiet Mode.
See Related Information: Reduce Printing Noise.
Print Quality Difficulties
Difficulties
Suggestions
Poor print quality Check the print quality.
See Related Information: Check the Print Quality.
Make sure the Media Type setting in the printer driver or the Paper Type setting
in the machine’s menu matches the type of paper you are using.
See Related Information: Change the Paper Size and Paper Type.
266
Difficulties Suggestions
See Related Information: Print Settings (Windows
®
) or Print Options (Mac).
Make sure your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original ink. Brother does not recommend the
use of cartridges other than Brother Original cartridges or the refilling of used
cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
The recommended environment for your machine is between 20 °C to 33 °C.
White lines appear in text or
graphics.
Clean the print head.
See Related Information: Clean the Print Head from Your Brother Machine.
See Related Information: Clean the Print Head from Your Computer (Windows
®
)
or Clean the Print Head from Your Computer (Mac).
Check and adjust the paper feed.
See Related Information: Correct the Paper Feed to Clear Vertical Lines.
Make sure you are using Brother Original ink.
Try using the recommended types of paper.
See Related Information: Acceptable Paper and Other Print Media.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
Dark lines appear at regular
intervals.
Check and adjust the paper feed.
See Related Information: Correct the Paper Feed to Clear Vertical Lines.
The machine prints blank pages. Check the print quality.
See Related Information: Check the Print Quality.
Make sure you are using Brother Original ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine, resulting in periodic, but less frequent, cleaning of the print head.
Characters and lines are blurred. Check the printing alignment.
See Related Information: Check the Print Alignment from Your Brother Machine.
See Related Information: Check the Print Alignment from Your Computer
(Windows
®
) or Check the Print Alignment from Your Computer (Mac).
Change the print setting options.
See Related Information: Change the Print Setting Options When Having Printing
Problems.
Printed text or images are
skewed.
Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly.
267
Difficulties Suggestions
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre
of the printed page.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Paper and Other Print Media.
Printing appears dirty or ink
seems to run.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Paper and Other Print Media.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Brother Original ink.
If you are using photo paper, make sure the glossy side of the photo paper is
face down in the tray and you have set the correct paper type. If you are printing
a photo from your computer, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down.
See Related Information: Change the Paper Size and Paper Type.
If you use glossy photo paper, make sure the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using Brother Original ink.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
The printouts are wrinkled.
Windows
®
In the printer driver, select the Advanced tab, click Other Print Options, and
then click Advanced Colour Settings. Clear the Bi-Directional Printing
check box.
Mac
In the printer driver, select Print Settings, click Advanced, select Other Print
Options, and clear the Bi-Directional Printing check box.
Make sure you are using Brother Original ink.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided printing feature.
Change the Reduce Smudge option in your printer driver properties or
preferences.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows
®
) or Prevent Smudged Printouts and Paper Jams (Mac).
Paper Handling Difficulties
Difficulties
Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a
problem, see Related Information: Error and Maintenance Messages.
If the paper tray is empty, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
268
Difficulties Suggestions
Clean the paper pick-up rollers.
See Related Information: Clean the Paper Pick-up Rollers.
Make sure that the paper is within specifications for the machine.
See Related Information: Paper Weight and Thickness.
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
See Related Information: Printer Jam or Paper Jam.
Make sure the Base Pad in the paper tray is not dirty.
See Related Information: Clean the Base Pad.
There is a paper jam. See Related Information: Printer Jam or Paper Jam.
Make sure the paper guides are set to the correct paper size.
Use the jam prevention settings.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows
®
) or Prevent Smudged Printouts and Paper Jams (Mac).
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the
machine. Make sure paper is not still jammed in the machine.
See Related Information: Remove Paper Scraps.
The paper jams when you use 2-
sided print.
If paper jams occur frequently during 2-sided printing, the paper feed rollers may
be stained with ink. Clean the paper feed rollers.
See Related Information: Clean the Paper Feed Rollers.
Related Information
If You Are Having Difficulty with Your Machine
Related Topics:
Troubleshooting
Error and Maintenance Messages
Replace the Ink Cartridges
Unprintable Area
Check the Print Quality
Change the Paper Size and Paper Type
Acceptable Paper and Other Print Media
Clean the Print Head from Your Brother Machine
Clean the Print Head from Your Computer (Windows
®
)
Clean the Print Head from Your Computer (Mac)
Check the Print Alignment from Your Brother Machine
Check the Print Alignment from Your Computer (Windows
®
)
Check the Print Alignment from Your Computer (Mac)
Load Paper
Clean the Machine's Printer Platen
Clean the Paper Feed Rollers
269
Clean the Paper Pick-up Rollers
Printer Jam or Paper Jam
Paper Weight and Thickness
Print Settings (Windows
®
)
Print Options (Mac)
Print a Photo (Mac)
Prevent Smudged Printouts and Paper Jams (Windows
®
)
Prevent Smudged Printouts and Paper Jams (Mac)
Clean the Base Pad
Change the Print Setting Options When Having Printing Problems
Reduce Printing Noise
Remove Paper Scraps
Correct the Paper Feed to Clear Vertical Lines
270
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Other Problems
Other Problems
>> Direct Photo Printing Difficulties
>> Software Difficulties
Direct Photo Printing Difficulties
Difficulties
Suggestions
Part of my photo is missing when
printed.
Make sure Borderless printing and Cropping are turned off.
See Related Information: Print Borderless Photos from a USB Flash Drive.
See Related Information: Print Photos with Auto Cropping.
Software Difficulties
Difficulties
Suggestions
Cannot print. Uninstall and reinstall the Brother driver.
“Device Busy” appears on the
computer screen.
Make sure the machine is not showing an error message on the machine's
display.
Related Information
If You Are Having Difficulty with Your Machine
Related Topics:
Troubleshooting
Print Borderless Photos from a USB Flash Drive
Print Photos with Auto Cropping
271
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems
Network Problems
Use the Network Connection Repair Tool (Windows
®
)
Where Can I Find My Brother Machine's Network Settings?
I Cannot Complete the Wireless Network Setup Configuration
My Brother Machine Cannot Print over the Network
I Want to Check that My Network Devices are Working Correctly
Troubleshooting
272
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Use the
Network Connection Repair Tool (Windows
®
)
Use the Network Connection Repair Tool (Windows
®
)
Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct
IP address and Subnet Mask.
Make sure the Brother machine is turned on and is connected to the same network as your computer.
1. Do one of the following:
Option Description
Windows Server
®
2008
Click (Start) > All Programs > Brother > Brother Utilities.
Click the drop-down list and select your model name (if not already selected). Click
Tools in the left navigation bar, and then click Network Connection Repair Tool.
Windows
®
7
Click (Start) > All Programs > Brother > Brother Utilities.
Click the drop-down list and select your model name (if not already selected). Click
Tools in the left navigation bar, and then click Network Connection Repair Tool.
Windows
®
8/
Windows
®
10
Launch (Brother Utilities), and then click the drop-down list and select your
model name (if not already selected). Click Tools in the left navigation bar, and then
click Network Connection Repair Tool.
Windows Server
®
2012 / 2012 R2 /
2016
Launch (Brother Utilities), and then click the drop-down list and select your
model name (if not already selected). Click Tools in the left navigation bar, and then
click Network Connection Repair Tool.
If the User Account Control screen appears, click Yes.
2. Follow the on-screen instructions.
3. Check the diagnosis by printing the Network Configuration Report.
The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair
Tool option in the Status Monitor. Right-click the Status Monitor screen, and then click Other Settings >
Enable Connection Repair Tool. This is not recommended when your network administrator has set the
IP address to Static, since it will automatically change the IP address.
If the correct IP address and the Subnet Mask are still not assigned even after using the Network Connection
Repair Tool, ask your network administrator for this information.
Related Information
Network Problems
Related Topics:
Print the Network Configuration Report
My Brother Machine Cannot Print over the Network
I Want to Check that My Network Devices are Working Correctly
273
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > Where
Can I Find My Brother Machine's Network Settings?
Where Can I Find My Brother Machine's Network Settings?
Change Machine Settings from Your Computer
Print the Network Configuration Report
274
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > I Cannot
Complete the Wireless Network Setup Configuration
I Cannot Complete the Wireless Network Setup Configuration
Turn your wireless router off and back on. Then try to configure the wireless settings again. If you are unable to
resolve the problem, follow the instructions below:
Investigate the problem using the WLAN Report.
Cause
Action Interface
Your security settings (SSID/
Network Key) are not
correct.
Confirm the security settings using Wireless Setup Helper. For
more information and to download the utility, go to your model's
Downloads page on the Brother Solutions Center at
support.brother.com.
Select and confirm that you are using the correct security
settings.
- See the instructions supplied with your wireless LAN access
point/router for information on how to find the security
settings.
- The manufacturer's name or model number of the wireless
LAN access point/router may be used as the default security
settings.
- Consult with the access point/router manufacturer, your
Internet provider, or network administrator.
Wireless
Your Brother machine's MAC
address is not allowed.
Confirm that the Brother machine's MAC Address is allowed in the
filter. You can find the MAC Address on your Brother machine's
control panel.
Wireless
Your wireless LAN access
point/router is in stealth
mode (not broadcasting the
SSID).
Enter the correct SSID name or Network Key manually.
Check the SSID name or the Network Key in the instructions
supplied with your wireless LAN access point/router and
reconfigure the wireless network setup.
Wireless
Your security settings (SSID/
password) are not correct.
Confirm the SSID and password.
- When you are configuring the network manually, the SSID
and password are displayed on your Brother machine. If your
mobile device supports the manual configuration, the SSID
and password will be displayed on your mobile device’s
screen.
Wi-Fi Direct
You are using Android
4.0.
If your mobile device disconnects (approximately six minutes after
using Wi-Fi Direct), try the one-push configuration using WPS
(recommended) and set the Brother machine as a G/O.
Wi-Fi Direct
Your Brother machine is
placed too far from your
mobile device.
Move your Brother machine within about 3.3 feet (1 metre) of the
mobile device when you configure the Wi-Fi Direct network settings.
Wi-Fi Direct
There are some obstructions
(walls or furniture, for
example) between your
machine and the mobile
device.
Move your Brother machine to an obstruction-free area. Wi-Fi Direct
There is a wireless
computer, Bluetooth
®
-
supported device,
microwave oven, or digital
cordless phone near the
Brother machine or the
mobile device.
Move other devices away from the Brother machine or the mobile
device.
Wi-Fi Direct
You have checked and tried
all of the above, but your
Brother machine still cannot
Turn your Brother machine off and back on. Then try to configure
the Wi-Fi Direct settings again.
Wi-Fi Direct
275
Cause Action Interface
complete the Wi-Fi Direct
configuration.
If you are using your Brother machine as a client, confirm how
many devices are allowed in the current Wi-Fi Direct network,
and then check how many devices are connected.
For Windows
®
If your wireless connection has been interrupted, and you have checked and tried all of the above, we
recommend using the Network Connection Repair Tool.
Related Information
Network Problems
Related Topics:
Configure Your Machine for a Wireless Network When the SSID is Not Broadcast
Use Wi-Fi Direct
®
276
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > My Brother
Machine Cannot Print over the Network
My Brother Machine Cannot Print over the Network
Cause Action Interface
Your security software
blocks your machine's
access to the network.
Some security software might block access without showing a security
alert dialog box even after successful installation.
To allow access, see the instructions for your security software or ask
the software manufacturer.
Wired/Wireless
Your Brother machine was
not assigned an available
IP address.
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your
computer and the Brother machine are correct and located on the
same network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator.
Windows
®
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
Mac
Check your network devices using the ping command. For more
information on how to confirm your network settings, see Related
Information:Check Network Devices Using the Ping Command.
Wired/Wireless
The failed print job is still
in your computer's print
queue.
If the failed print job is still in your computer's print queue, delete it.
Otherwise, double-click the printer icon in the following folder and
cancel all documents:
- Windows
®
7
Click (Start) > Devices and Printers.
- Windows
®
8
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware and Sound group, click View devices and
printers.
- Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the
Hardware and Sound group, click View devices and printers.
- Windows Server
®
2008
Click Start > Control Panel > Printers.
- Windows Server
®
2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware group, click View devices and printers >
Printers.
-
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware
group, click View devices and printers.
- Mac
Click System Preferences > Printers & Scanners.
Wired/Wireless
Your Brother machine is
not connected to the
wireless network.
Print the WLAN Report to check the error code on the printed report. Wireless
If you have checked and tried all of the above, but your Brother machine still cannot print, uninstall the printer
driver and reinstall it.
277
Related Information
Network Problems
Related Topics:
Print the WLAN Report
Use the Network Connection Repair Tool (Windows
®
)
Wireless LAN Report Error Codes
Check Network Devices Using the Ping Command
I Want to Check that My Network Devices are Working Correctly
278
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > I Want to
Check that My Network Devices are Working Correctly
I Want to Check that My Network Devices are Working Correctly
Check Action Interface
Check that your Brother
machine, access point/
router, or network hub is
turned on.
Check the following:
The power cord is connected correctly and the Brother machine is
turned on.
The access point/router or hub is turned on and its link button is
blinking.
All protective packaging has been removed from the machine.
The ink cartridges are installed correctly.
The Top Cover and the Jam Clear Cover are fully closed.
Paper is inserted correctly in the paper tray.
(For wired networks) A network cable is securely connected to the
Brother machine and to the router or hub.
Wired/Wireless
Check that you can
"ping" the Brother
machine from your
computer.
Ping the Brother machine from your computer using the IP address or
the node name in the Windows
®
command prompt or Mac Terminal
application:
ping <ipaddress> or <nodename>.
Successful: Your Brother machine is working correctly and
connected to the same network as your computer.
Unsuccessful: Your Brother machine is not connected to the same
network as your computer.
(Windows
®
)
Ask the network administrator and use the Network Connection Repair
Tool to fix the IP address and the subnet mask.
(Mac)
Confirm that the IP address and the Subnet Mask are set correctly.
Wired/Wireless
Check that your Brother
machine is connected to
the wireless network.
Print the WLAN Report to check the error code on the printed report. Wireless
If you have checked and tried all of the above but you are still having problems, see the instructions supplied with
your wireless LAN access point/router to find the SSID and the Network Key information and set them correctly.
Related Information
Network Problems
Check Network Devices Using the Ping Command
Related Topics:
Print the Network Configuration Report
Print the WLAN Report
Use the Network Connection Repair Tool (Windows
®
)
My Brother Machine Cannot Print over the Network
Wireless LAN Report Error Codes
279
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Network Problems > I Want to
Check that My Network Devices are Working Correctly > Check Network Devices Using the Ping Command
Check Network Devices Using the Ping Command
Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network
is operating correctly.
>> Configure the IP Address on your computer (Windows
®
)
>> Configure the IP Address on your computer (Mac)
>> Configure the IP Address on your Brother machine
Configure the IP Address on your computer (Windows
®
)
1. Do one of the following:
Windows
®
7
Click /(Start) > All Programs > Accessories > Command Prompt.
Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Search >
Command Prompt.
Windows
®
10
Click
> Windows System > Command Prompt.
2. Type "ipconfig" and then press the Enter key on your keyboard.
3. Confirm the values for the IPv4 address and subnet mask.
4. Type "exit" and then press the Enter key on your keyboard.
Configure the IP Address on your computer (Mac)
1. Select System Preferences from the Apple Menu.
2. Click Network > Advanced > TCP/IP.
3. Confirm the values for the IPv4 address and subnet mask.
Configure the IP Address on your Brother machine
Print the Network Configuration Report, and confirm the values for the IP address and subnet mask.
Check the IP addresses for both your computer and your Brother machine. Confirm that the network address
portions are the same. For example, if the subnet mask is "255.255.255.0", it is normal for only the host address
portions to be different.
Network Address
Host Address
IP Address 192.168.100. 250 Set the final number, which corresponds to "0" in the
subnet mask, to 1–254.
Subnet Mask 255.255.255. 0 Usually, there are no problems when the subnet mask is
"255.255.255.0". Use the same value for all of your
computers.
Related Information
I Want to Check that My Network Devices are Working Correctly
280
Related Topics:
My Brother Machine Cannot Print over the Network
281
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Google Cloud Print Problems
Google Cloud Print Problems
Difficulty Suggestions
My Brother machine is not displayed in the printer list. Make sure your machine is turned on.
Confirm that Google Cloud Print
is enabled.
Confirm that your machine is registered with Google
Cloud Print
. If it is not registered, try to register again.
I cannot print. Make sure your machine is turned on.
Confirm your network settings. See Related Information.
Certain files may not be printable, or may not appear
exactly as they are displayed.
I cannot register my Brother machine with Google Cloud
Print
.
Make sure your machine is connected to a network with
Internet access.
Verify that the date and time are set correctly on your
machine.
I do not see a confirmation message on my Brother
machine when I try to register with Google Cloud Print
,
even after repeating the registration steps.
Make sure your Brother machine is idle while you are
registering with Google Cloud Print
.
Related Information
If You Are Having Difficulty with Your Machine
Related Topics:
Troubleshooting
Network Settings for Using Google Cloud Print
282
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > AirPrint Problems
AirPrint Problems
Difficulty Suggestions
My Brother machine is not displayed in the printer list. Make sure your Brother machine is turned on.
Confirm the network settings.
Move the mobile device closer to the wireless access
point/router, or to your Brother machine.
I cannot print. Make sure your Brother machine is turned on.
Confirm the network settings.
I am trying to print a multiple-page document from an iOS
device, but ONLY the first page is printing.
Make sure you are running the latest OS version.
Refer to the following Apple support article for more
information about AirPrint: support.apple.com/kb/HT4356.
Related Information
If You Are Having Difficulty with Your Machine
Related Topics:
Troubleshooting
283
Home > Troubleshooting > Check the Machine Information
Check the Machine Information
Follow these instructions to check your Brother machine's serial number, firmware version and firmware update.
1. Press
[Settings] > [All Settings] > [Machine Info.].
2. Press one of the following options:
Option Description
Serial No.
Check your machine's serial number.
Firmware Version
Check your machine's firmware version.
Firmware Update
Update your machine to the latest firmware.
Firmware Auto Check
View firmware information on the Home screen.
Page Counter
Check the number of total pages the machine has printed.
3. Press .
Related Information
Troubleshooting
284
Home > Troubleshooting > Reset Your Brother Machine
Reset Your Brother Machine
1. Press [Settings] > [All Settings] > [Initial Setup] > [Reset].
2. Press the reset option you want to use.
3. Press [OK] for two seconds to reboot the machine.
Related Information
Troubleshooting
Reset Functions Overview
285
Home > Troubleshooting > Reset Your Brother Machine > Reset Functions Overview
Reset Functions Overview
The following reset functions are available:
1. [Machine Reset]
You can reset all the machine’s settings that you have changed.
2. [Network]
Reset the print server back to its default factory settings (includes Password and IP Address information).
3. [All Settings]
Use the Settings Reset function to reset all machine's settings to the settings originally set at the factory.
Brother strongly recommends you perform this operation when you dispose of the machine.
Unplug the interface cable before you select [Network] or [All Settings].
Related Information
Reset Your Brother Machine
286
Home > Routine Maintenance
Routine Maintenance
Replace the Ink Cartridges
Clean Your Brother Machine
Check Your Brother Machine
Correct the Paper Feed to Clear Vertical Lines
Change the Print Setting Options When Having Printing Problems
Pack and Ship Your Brother Machine
287
Home > Routine Maintenance > Replace the Ink Cartridges
Replace the Ink Cartridges
Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of
ink in each of the four ink cartridges. When the machine detects an ink cartridge is running out of ink, the
machine will display a message.
The LCD displays which ink cartridge needs replacing. Be sure to follow the LCD prompts to replace the ink
cartridges in the correct order.
Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink
cartridge.
CAUTION
If the ink gets into your eye, rinse it with water immediately. If left as is, it may cause redness or mild
inflammation of the eye. In case of any abnormality, consult with your doctor.
IMPORTANT
Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also
strongly recommend that you continue to use only Brother Original replacement ink cartridges. Use or
attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to
the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any
problem that is caused by the use of unauthorised third-party ink and/or cartridges. To protect your
investment and obtain premium performance from the Brother machine, we strongly recommend the use of
Brother Original ink cartridges.
1. Open the ink cartridge cover (1).
If one or more of the ink cartridges needs replacing, the LCD displays [B&W Print Only] or [Replace
Ink].
1
If the black ink cartridge is empty, the only message that will appear is [Replace Ink]. You must replace
the black ink cartridge.
2. Press the lock release lever to release the ink cartridge colour indicated on the LCD and remove the ink
cartridge from the machine, as shown in the illustration.
288
3. Open the new ink cartridge bag for the colour indicated on the LCD, and take out the ink cartridge.
IMPORTANT
DO NOT touch the ink cartridge in the area indicated (1); this can prevent the machine from detecting
the cartridge.
1
Quickly shake just the black ink cartridge horizontally 15 times as shown, before inserting it into the
machine.
4. Insert the ink cartridge in the direction of the arrow on the label.
Each colour has its own correct position.
289
5. Gently push the area marked “PUSH” until the ink cartridge locks into place, and then close the ink cartridge
cover.
The machine will automatically reset the ink dot counter.
If the LCD displays [No Ink Cartridge] or [Cannot Detect] after you install the ink cartridge, check
that the ink cartridge is installed correctly. Remove the ink cartridge and reinstall it slowly until it locks into
place.
IMPORTANT
DO NOT shake the ink cartridges. If ink stains your skin or clothing, wash with soap or detergent at once.
DO NOT take out ink cartridges if you do not need to replace them; the machine will not know the
quantity of ink left in the ink cartridge.
DO NOT touch the ink cartridge insertion slots; the ink may stain your skin.
If you mix the colours by installing an ink cartridge in the wrong position, the LCD shows [Wrong Ink
Colour].
Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to
their proper positions.
Use unopened ink cartridges by the expiration date written on the ink cartridge package.
DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the ink cartridge.
Related Information
Routine Maintenance
Related Topics:
Error and Maintenance Messages
Paper Handling and Printing Problems
Pack and Ship Your Brother Machine
290
Home > Routine Maintenance > Clean Your Brother Machine
Clean Your Brother Machine
Clean the Print Head from Your Brother Machine
Clean the Print Head from Your Computer (Windows
®
)
Clean the Print Head from Your Computer (Mac)
Clean the Machine's LCD
Clean the Outside of the Machine
Clean the Machine's Printer Platen
Clean the Paper Feed Rollers
Clean the Base Pad
Clean the Paper Pick-up Rollers
Clean the Paper Pick-up Rollers for Paper Tray #2 and Tray #3
291
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Print Head from Your Brother
Machine
Clean the Print Head from Your Brother Machine
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages.
Depending on the problem colour, select to clean Black only, three colours at a time (Yellow/Cyan/Magenta),
or all four colours at once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print
head's warranty.
1. Press [Settings] > [Maintenance] > [Print Head Cleaning].
2. Press [Black only], [Colour only], or [All].
3. Press [Normal], [Strong], or [Strongest].
4. Press [Start].
The machine cleans the print head.
If you clean the print head and the print has not improved, try installing a new Brother Original
replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not
improved, contact Brother customer service or your local Brother dealer.
You can also clean the print head from your computer.
Related Information
Clean Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
Clean the Print Head from Your Computer (Windows
®
)
Clean the Print Head from Your Computer (Mac)
292
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Print Head from Your Computer
(Windows
®
)
Clean the Print Head from Your Computer (Windows
®
)
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
1. Do one of the following:
For Windows Server
®
2008
Click
(Start) > Control Panel > Hardware and Sound > Printers.
For Windows
®
7 and Windows Server
®
2008 R2
Click
(Start) > Devices and Printers.
For Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings,
and then click Control Panel. In the Hardware and Sound group, click View devices and printers.
For Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings,
and then click Control Panel. In the Hardware group, click View devices and printers.
For Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.
For Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the Hardware and Sound group, click View devices
and printers.
2. Right-click the Brother XXX-XXXX icon (where XXXX is your model name), and then select Printing
preferences. If printer driver options appear, select your printer driver.
The printer driver dialog box appears.
3. Click the Maintenance tab.
4. Select one of the following options:
Option Description
Check Print Quality... Use to print the test page and check the print quality.
Print Head Cleaning... Use to start the cleaning process manually. Select if a line or blank spaces
appear in text or graphics on the test page.
5. Do one of the following:
If you selected the Check Print Quality... option, click Start.
The machine prints the test page.
If you selected the Print Head Cleaning... option, select the Black only, Colour only, or All option for
the cleaning type, and then click Next.
6. Select the Normal, Strong, or Strongest option for the cleaning strength, and then click Next.
7. Click Start.
The machine starts cleaning.
Related Information
Clean Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
293
Clean the Print Head from Your Brother Machine
294
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Print Head from Your Computer
(Mac)
Clean the Print Head from Your Computer (Mac)
To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print
quality problem, start the cleaning process manually.
1. Select System Preferences from the Apple Menu.
2. Select Printers & Scanners, and then select the machine.
3. Click the Options & Supplies button.
4. Click the Utility tab, and then click the Open Printer Utility button.
The Status Monitor screen appears.
5. Click the Control menu, and then select Maintenance.
6. Select one of the following options:
Option Description
Check Print Quality... Use to print the test page and check the print quality.
Print Head Cleaning... Use to start the cleaning process manually. Select if a line or blank spaces
appear in text or graphics on the test page.
7. Do one of the following:
If you selected the Check Print Quality... option, click Start.
The machine prints the test page.
If you selected the Print Head Cleaning... option, select Black only, Color only, or All option for the
cleaning type, and then click Next.
8. Select the Normal, Strong, or Strongest option for the cleaning strength, and then click Next.
9. Click Start.
The machine starts cleaning.
Related Information
Clean Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
Clean the Print Head from Your Brother Machine
295
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's LCD
Clean the Machine's LCD
IMPORTANT
DO NOT use liquid cleaners (including ethanol).
1. Press and hold down to turn off the machine. The LCD displays [Shutting Down] for a few seconds
before the power goes off.
2. Clean the LCD with a dry, soft lint-free cloth.
Related Information
Clean Your Brother Machine
296
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Outside of the Machine
Clean the Outside of the Machine
IMPORTANT
Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
DO NOT use cleaning materials that contain ammonia.
DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel.
1. If the paper support flap is open, close it, and then close the paper support.
2. Pull the paper trays (1) completely out of the machine as shown by the arrow.
Tray #1
1
Tray #2
1
Tray #3 (HL-J6100DW)
1
3. Wipe the outside of the machine with a dry, lint-free cloth to remove dust.
4. Remove anything that is stuck inside the paper tray. Wipe the inside and the outside of the paper tray with a
dry, lint-free cloth to remove dust.
297
5. Slowly push the paper tray completely into the machine.
Related Information
Clean Your Brother Machine
298
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's Printer Platen
Clean the Machine's Printer Platen
WARNING
Be sure to unplug the machine from the electrical socket before cleaning the printer platen to avoid an
electrical shock.
1. Using both hands, use the finger holds on each side of the machine to lift the top cover into the open position.
2. Clean the machine’s printer platen (1) and the area around it, wiping off scattered ink with a dry, soft lint-free
cloth.
1
2
IMPORTANT
DO NOT bend or apply too much pressure on the nine tabs (2). They could be damaged.
3. Gently close the top cover using both hands.
4. Reconnect the power cord.
Related Information
Clean Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
299
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Feed Rollers
Clean the Paper Feed Rollers
If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems.
1. Unplug the machine from the electrical socket.
2. If the paper support flap is open, close it, and then close the paper support.
3. Pull the paper tray (1) completely out of the machine as shown by the arrow.
1
4. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
1
5. Clean the front side of the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water, using a
side-to-side motion. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.
1
6. Lift the Jam Clear Flap (2), and then clean the back side of the Paper Feed Rollers (1) with a soft lint-free
cloth moistened with water. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all
moisture.
300
1
2
7. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
8. Slowly push the paper tray completely into the machine.
9. Reconnect the power cord.
Do not use the machine again until the rollers are dry. Using the machine before the rollers are dry may
cause paper feed problems.
Related Information
Clean Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
301
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Base Pad
Clean the Base Pad
Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there
are only a few sheets of paper left in the tray.
1. If the paper support flap is open, close it, and then close the paper support.
2. Pull the paper trays (1) completely out of the machine as shown by the arrow.
Tray #1
1
Tray #2
1
Tray #3 (HL-J6100DW)
1
3. Clean the Base Pad (1) with a soft lint-free cloth moistened with water.
After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
1
4. Slowly push the paper tray completely into the machine.
Related Information
Clean Your Brother Machine
302
Related Topics:
Paper Handling and Printing Problems
303
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Pick-up Rollers
Clean the Paper Pick-up Rollers
Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly.
1. Unplug the machine from the electrical socket.
2. If the paper support flap is open, close it, and then close the paper support.
3. Pull the paper tray (1) completely out of the machine as shown by the arrow.
1
4. Lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.
1
5. Clean the Paper Pick-up Rollers (1) with a soft lint-free cloth moistened with water. Slowly turn the rollers so
that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all
moisture.
1
6. Put the paper support firmly back in the machine. Make sure you fit the paper support into the channels.
304
7. Slowly push the paper tray completely into the machine.
8. Reconnect the power cord.
Related Information
Clean Your Brother Machine
Related Topics:
Error and Maintenance Messages
Paper Handling and Printing Problems
305
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Pick-up Rollers for Paper
Tray #2 and Tray #3
Clean the Paper Pick-up Rollers for Paper Tray #2 and Tray #3
These instructions describe how to clean the paper pick-up rollers for Tray #2.
(HL-J6100DW) The steps for Tray #3 are very similar.
1. Unplug the machine from the electrical socket.
2. If the paper support flap is open, close it, and then close the paper support.
3. Pull tray #2 (1) completely out of the machine as shown by the arrow.
1
4. Clean the paper pick-up rollers for tray #2 (1) with a soft lint-free cloth moistened with water. Slowly turn the
rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to
remove all moisture.
1
5. Slowly push tray #2 completely into the machine.
6. Reconnect the power cord.
Related Information
Clean Your Brother Machine
306
Home > Routine Maintenance > Check Your Brother Machine
Check Your Brother Machine
Check the Print Quality
Check the Print Alignment from Your Brother Machine
Check the Print Alignment from Your Computer (Windows
®
)
Check the Print Alignment from Your Computer (Mac)
Check the Ink Volume (Page Gauge)
Monitor Machine Status from Your Computer (Windows
®
)
Monitor Machine Status from Your Computer (Mac)
307
Home > Routine Maintenance > Check Your Brother Machine > Check the Print Quality
Check the Print Quality
If faded or streaked colours and text appear or if text is missing on your printouts, the print head nozzles may be
clogged. Print the Print Quality Check Sheet and look at the nozzle check pattern.
1. Press
[Settings] > [Maintenance] > [Improve Print Quality] > [Check Print
Quality].
2. Press [Start].
The machine prints the Print Quality Check Sheet.
3. Check the quality of the four colour blocks on the sheet.
4. The touchscreen asks about the print quality. Do one of the following:
If all lines are clear and visible, press [No], and then press
to finish the Print Quality check.
If lines are missing (see Poor, as follows), press [Yes].
OK
Poor
5. The touchscreen asks you to check the print quality of each colour. Press the number of the pattern (1–4)
that most closely matches the printing result.
6. Do one of the following:
If print head cleaning is needed, press [Start] to start the cleaning procedure.
If print head cleaning is not needed, the Maintenance screen reappears on the touchscreen. Press
.
7. After the cleaning procedure is finished, the touchscreen asks if you want to print the Print Quality Check
Sheet again. Press [Yes], and then press [Start].
The machine prints the Print Quality Check Sheet again. Check the quality of the four colour blocks on the
sheet again.
If you clean the print head and the print has not improved, try installing a new Brother Original replacement ink
cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact
Brother customer service or your local Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print
head's warranty.
308
When a print head nozzle is clogged, the printed sample looks like this.
After the print head nozzle is cleaned, the lines are gone.
Related Information
Check Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
309
Home > Routine Maintenance > Check Your Brother Machine > Check the Print Alignment from Your
Brother Machine
Check the Print Alignment from Your Brother Machine
If your printed text becomes blurred or images become faded after transporting the machine, adjust the print
alignment.
Before adjusting the print alignment, make a print quality check first by pressing [Settings] >
[Maintenance] > [Improve Print Quality] > [Check Print Quality].
1. Press [Settings] > [Maintenance] > [Improve Print Quality] > [Alignment].
2. Press [Next].
3. Press [Yes] after a confirmation message if a print quality check has been completed appears on the LCD.
4. Select the paper size to print the Alignment Check Sheet on.
5. Press [Basic alignment] or [Advanced alignment].
6. Load specified size paper in the tray, and then press [Start].
The machine prints the Alignment Check Sheet.
(A)
7. For the (A) pattern, press a or b to display the number of the test print with the fewest visible vertical stripes
(1-9), and then press it (in the example above, row number 6 is the best choice). Press [OK].
Repeat this step for the rest of the patterns.
When the print alignment is not adjusted correctly, text looks blurry or crooked, like this.
After the print alignment is adjusted correctly, text looks like this.
8. Press .
Related Information
Check Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
310
Home > Routine Maintenance > Check Your Brother Machine > Check the Print Alignment from Your
Computer (Windows
®
)
Check the Print Alignment from Your Computer (Windows
®
)
If your printed text becomes blurred or images become faded after transporting the machine, adjust the print
alignment.
1. Do one of the following:
For Windows Server
®
2008
Click
(Start) > Control Panel > Hardware and Sound > Printers.
For Windows
®
7 and Windows Server
®
2008 R2
Click
(Start) > Devices and Printers.
For Windows
®
8
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings,
and then click Control Panel. In the Hardware and Sound group, click View devices and printers.
For Windows Server
®
2012
Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings,
and then click Control Panel. In the Hardware group, click View devices and printers.
For Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers.
For Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the Hardware and Sound group, click View devices
and printers.
2. Right-click the Brother XXX-XXXX icon (where XXXX is your model name), and then select Printer
properties. If printer driver options appear, select your printer driver.
The printer driver dialog box appears.
3. Click the General tab, and then click the Printing Preferences... or Preferences... button.
The printer driver dialog box appears.
4. Click the Advanced tab.
5. Click the Other Print Options button.
6. Select the Reduce Uneven Lines option.
7. Select one of the following options:
Option Description
A3, JIS B4, Ledger Adjust the print alignment for A3, JIS B4 (available only for some countries) and
Ledger size paper.
A4, Letter Adjust the print alignment for A4 and Letter size paper.
Other Sizes Adjust the print alignment for other paper sizes.
8. Click OK to return to the printer driver window.
9. Click OK.
Related Information
Check Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
311
Change the Print Setting Options When Having Printing Problems
312
Home > Routine Maintenance > Check Your Brother Machine > Check the Print Alignment from Your
Computer (Mac)
Check the Print Alignment from Your Computer (Mac)
If your printed text becomes blurred or images become faded after transporting the machine, adjust the print
alignment.
1. From an application, such as Apple TextEdit, click the File menu, and then select Print.
2. Select Brother XXX-XXXX (where XXXX is your model name).
3. Click the application pop-up menu, and then select Print Settings.
The Print Settings options appear.
4. Click the Advanced print settings list.
5. Click the Reduce Uneven Lines menu.
6. Select one of the following options:
Option Description
A3, JIS B4, Ledger Adjust the print alignment for A3, JIS B4 (available only for some countries) and
Ledger size paper.
A4, Letter Adjust the print alignment for A4 and Letter size paper.
Other Sizes Adjust the print alignment for other paper sizes.
7. Change other printer settings if needed.
8. Click Print.
Related Information
Check Your Brother Machine
Related Topics:
Paper Handling and Printing Problems
Change the Print Setting Options When Having Printing Problems
313
Home > Routine Maintenance > Check Your Brother Machine > Check the Ink Volume (Page Gauge)
Check the Ink Volume (Page Gauge)
Although an ink volume icon appears on the machine's LCD, you can view a larger graph that displays the ink left
in each cartridge.
1. Press
[Settings] > [Maintenance] > [Ink Volume].
The touchscreen displays the ink volume and the page gauge
1
.
a
b
c
d ¹
a. Displays the cartridge ink level.
b. Displays the ink level remaining in the internal ink reservoir.
c. Press to change the display settings for the approximate page yield.
d. The page gauge
1
shows the approximate number of remaining pages that can be printed with the
cartridges.
When the ink cartridge is near the end of its life or having a problem, one of the following icons appears:
The ink level is low.
The ink cartridge needs to be replaced.
There is a problem with the ink cartridge.
To check or print the ink cartridge model numbers, press (Back) to return to the [Maintenance]
menu screen.
Press [Ink Cartridge Model], and follow the instructions on the touchscreen.
2. Press .
You can also check the ink volume from your computer.
For detailed information about the measuring methods used for the approximate yields, visit
support.brother.com/yield.
Related Information
Check Your Brother Machine
Related Topics:
Touchscreen LCD Overview
1 Page Gauge is an estimate for informational purposes only and does not display the actual remaining page yield. For actual cartridge yield
information, refer to support.brother.com/yield.
314
Settings Screen Overview
Print a Document (Windows
®
)
Print a Document (Mac)
Monitor Machine Status from Your Computer (Windows
®
)
315
Home > Routine Maintenance > Check Your Brother Machine > Monitor Machine Status from Your
Computer (Windows
®
)
Monitor Machine Status from Your Computer (Windows
®
)
The Status Monitor utility is a configurable software tool for monitoring the status of one or more devices; it
allows you to get immediate notification of errors.
Do one of the following:
- Double-click the
icon in the task tray.
- Windows
®
7
Click (Start) > All Programs > Brother > Brother Utilities.
Click the drop-down list and select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Status Monitor.
- Windows
®
8 and Windows
®
10
Click (Brother Utilities), and then click the drop-down list and select your model name (if not
already selected). Click Tools in the left navigation bar, and then click Status Monitor.
Troubleshooting
Click the Troubleshooting button to access the troubleshooting website.
Remaining Page Settings
Click the Remaining Page Settings button to change the display settings for the approximate page yield.
Looking for replacement supplies?
Click the Looking for replacement supplies? button for more information on Brother original supplies.
316
Error icons
Icon Description
The ink level is low.
The ink cartridge needs to be replaced.
There is a problem with the ink cartridge.
Related Information
Check Your Brother Machine
Status Monitor Indicators and What They Mean (Windows
®
)
Turn Off the Show Status Monitor Feature (Windows
®
)
Turn Off the Status Monitor (Windows
®
)
Related Topics:
Cancel a Print Job (Windows
®
)
Check the Ink Volume (Page Gauge)
317
Home > Routine Maintenance > Check Your Brother Machine > Monitor Machine Status from Your
Computer (Windows
®
) > Status Monitor Indicators and What They Mean (Windows
®
)
Status Monitor Indicators and What They Mean (Windows
®
)
When you start up your computer, the Brother Status Monitor icon appears on the task tray.
A green icon indicates the normal stand-by condition.
A yellow icon indicates a warning.
A red icon indicates an error has occurred.
A grey icon indicates the machine is offline.
Related Information
Monitor Machine Status from Your Computer (Windows
®
)
318
Home > Routine Maintenance > Check Your Brother Machine > Monitor Machine Status from Your
Computer (Windows
®
) > Turn Off the Show Status Monitor Feature (Windows
®
)
Turn Off the Show Status Monitor Feature (Windows
®
)
The Show Status Monitor feature lets you know if there is a problem with a device that your computer is
monitoring. The default setting is Only when printing from this PC. To turn it off, follow these steps:
1. Right-click the
(Brother Status Monitor) icon or window, select the Status Monitor Settings option, and
then click Options.
The Options window appears.
2. Select the Basic tab, and then select Off for Show Status Monitor.
3. Click OK.
Even if the Show Status Monitor feature is turned off, you can check the machine’s status at any time by
displaying the Status Monitor.
Related Information
Monitor Machine Status from Your Computer (Windows
®
)
319
Home > Routine Maintenance > Check Your Brother Machine > Monitor Machine Status from Your
Computer (Windows
®
) > Turn Off the Status Monitor (Windows
®
)
Turn Off the Status Monitor (Windows
®
)
1. Right-click the (Brother Status Monitor) icon or window, and then select Exit.
2. Click OK.
Related Information
Monitor Machine Status from Your Computer (Windows
®
)
320
Home > Routine Maintenance > Check Your Brother Machine > Monitor Machine Status from Your
Computer (Mac)
Monitor Machine Status from Your Computer (Mac)
Brother's Status Monitor utility program is a configurable software tool for monitoring the status of a device and
notifying you immediately in the event of an error. You can also use Brother's Status Monitor to access Web
Based Management.
1. Select System Preferences from the Apple Menu.
2. Select Printers & Scanners, and then select the machine.
3. Click the Options & Supplies button.
4. Click the Utility tab, and then click the Open Printer Utility button.
The Status Monitor screen appears.
Troubleshooting
Click the Troubleshooting button to access the Brother Solutions Center, offering FAQs &
Troubleshooting tips.
Visit the Genuine Supplies website
Click the Visit the Genuine Supplies website button for more information about Brother original supplies.
Updating the machine's status
To view the latest machine status while the Status Monitor window is open, click the
icon. To set the
interval at which the software updates the machine status information, click the Brother Status Monitor
menu, and then select Preferences.
Web Based Management (Network Connection Only)
Access the Web Based Management system by clicking the machine icon on the Status Monitor screen.
You can use a standard web browser to manage your machine using Hyper Text Transfer Protocol (HTTP).
Error icons
Icon
Description
The ink level is low.
The ink cartridge needs to be replaced.
321
Icon Description
There is a problem with the ink cartridge.
Related Information
Check Your Brother Machine
Related Topics:
Access Web Based Management
322
Home > Routine Maintenance > Correct the Paper Feed to Clear Vertical Lines
Correct the Paper Feed to Clear Vertical Lines
Adjust the paper feed to reduce vertical lines.
Before adjusting the paper feed, make a print quality check first by pressing [Settings] >
[Maintenance] > [Improve Print Quality] > [Check Print Quality].
1. Press [Settings] > [Maintenance] > [Improve Print Quality] > [Correct Paper Feed].
2. Press [Next].
3. Press [Yes] after a confirmation message if a print quality check has been completed appears on the LCD.
4. Select the paper size to print the adjustment sheet on.
5. Load specified size paper in the tray, and then press [Start].
The machine prints the adjustment sheet.
6. Follow the instructions on the LCD.
You need to input information printed on the adjustment sheet manually.
Related Information
Routine Maintenance
Related Topics:
Paper Handling and Printing Problems
323
Home > Routine Maintenance > Change the Print Setting Options When Having Printing Problems
Change the Print Setting Options When Having Printing Problems
If your print result is poor quality, select these options depending on your purpose. When these settings are
selected, the printing speed is slower.
These options are available only when performing operations from the machine. When printing from your
computer, change the settings in the printer driver.
1. Press [Settings] > [Maintenance] > [Print Setting Options].
2. Press one of the following options:
Option Description
Reduce Smudging
Select this option according to your paper type and whether you are using 1-sided
or 2-sided printing if you have problems with smudged printouts or paper jams.
Reduce Uneven
Lines
Select this option according to your paper size if you have problems with uneven
lines.
Slow Drying
Paper
Select this option if you use a type of plain paper on which ink dries slowly.
3. Follow the LCD menus.
4. Press .
Related Information
Routine Maintenance
Related Topics:
Paper Handling and Printing Problems
Prevent Smudged Printouts and Paper Jams (Windows
®
)
Prevent Smudged Printouts and Paper Jams (Mac)
Check the Print Alignment from Your Computer (Windows
®
)
Check the Print Alignment from Your Computer (Mac)
Print Settings (Windows
®
)
Print Options (Mac)
324
Home > Routine Maintenance > Pack and Ship Your Brother Machine
Pack and Ship Your Brother Machine
When you transport the machine, use the packing materials that came with your machine. Do not tip or turn
the product upside down. If you do not pack the machine correctly, any damage that may occur in transit may
not be covered by your warranty.
The machine should be adequately insured with the carrier.
IMPORTANT
It is important to allow the machine to “park” the print head after a print job. Listen carefully to the machine
before unplugging it to make sure that all mechanical noises have stopped. Not allowing the machine to finish
this parking process may lead to print problems and possible damage to the print head.
1. Unplug the machine from the electrical socket.
2. Using both hands, use the finger holds on each side of the machine to lift the top cover into the open position.
3. Unplug the interface cable from the machine, if it is connected.
4. Gently close the top cover using the finger holds on each side.
5. Open the ink cartridge cover.
6. Press the ink release levers to release the ink cartridges and then take out the ink cartridges.
7. Wrap the machine in the bag.
325
8. Pack the machine in the original carton with the original packing material as shown below.
Do not pack the used ink cartridge in the carton.
9. Close the carton and tape it shut.
Related Information
Routine Maintenance
Related Topics:
Replace the Ink Cartridges
326
Home > Machine Settings
Machine Settings
Customise settings and features, and work with options displayed on the machine's LCD to make your Brother
machine a more efficient work tool.
Change Machine Settings from the Control Panel
Change Machine Settings from Your Computer
327
Home > Machine Settings > Change Machine Settings from the Control Panel
Change Machine Settings from the Control Panel
In the Event of Power Failure (Memory Storage)
General Settings
Print Reports
Settings and Features Tables
328
Home > Machine Settings > Change Machine Settings from the Control Panel > In the Event of Power
Failure (Memory Storage)
In the Event of Power Failure (Memory Storage)
Your menu settings are stored permanently and will not be lost.
Temporary settings will be lost.
The date and time will be retained for approximately 24 hours.
Related Information
Change Machine Settings from the Control Panel
329
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings
General Settings
Adjust the Machine Volume
Change for Daylight Saving Time Automatically
Set Sleep Mode Countdown
Set the Machine to Power Off Automatically
Set the Date and Time
Set the Time Zone
Adjust the LCD Backlight Brightness
Change How Long the LCD Backlight Stays On
Reduce Printing Noise
Change the Language Displayed on the LCD
Change the Keyboard Setting
330
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Adjust
the Machine Volume
Adjust the Machine Volume
1. Press [Settings] > [All Settings] > [General Setup] > [Beep].
2. Press a or b to display the [Off], [Low], [Med], or [High] option, and then press the option you want.
3. Press .
Related Information
General Settings
331
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change
for Daylight Saving Time Automatically
Change for Daylight Saving Time Automatically
You can program the machine to change automatically for Daylight Saving Time.
It will reset itself forward one hour in the spring, and backward one hour in the autumn. Make sure you have set
the correct date and time in the [Date & Time] setting.
1. Press
[Settings].
2. Press
[Date & Time] > [Auto Daylight].
3. Press [On] or [Off].
4. Press .
Related Information
General Settings
332
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set
Sleep Mode Countdown
Set Sleep Mode Countdown
The Sleep Mode (or Power Save Mode) setting can reduce power consumption. When the machine is in Sleep
Mode, it acts as though it is turned off. The machine will wake up and start printing when it receives a print job.
Use these instructions to set a time delay (countdown) before the machine enters Sleep Mode.
The timer will restart if any operation is carried out on the machine, such as receiving a print job.
The factory setting is five minutes.
When the machine goes into Sleep Mode, the LCD backlight turns off.
1. Press [Settings] > [All Settings] > [General Setup] > [Sleep Mode].
2. Press a or b to display the [1Min], [2Mins], [3Mins], [5Mins], [10Mins], [30Mins], or [60Mins]
option, and then press the option you want.
3. Press
.
Related Information
General Settings
Related Topics:
Set the Machine to Power Off Automatically
333
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set the
Machine to Power Off Automatically
Set the Machine to Power Off Automatically
The Auto Power Off feature can save power consumption. Set the amount of time that the machine will be in
Sleep Mode before it automatically powers off. When this feature is set to [Off], you must power off the
machine manually.
To turn on the machine after the Auto Power Off feature has turned it Off, press .
The machine will not power off automatically when:
The machine is connected to a wired network.
The machine is connected to a wireless network.
[WLAN Enable] is set to [On] or [WLAN] is selected in the [Network I/F] setting.
Secure print jobs are stored in the machine's memory.
1. Press [Settings] > [All Settings] > [General Setup] > [Auto Power Off].
2. Press a or b to display the [Off], [1hour], [2hours], [4hours], or [8hours] option, and then press
the option you want.
3. Press
.
Related Information
General Settings
Related Topics:
Set Sleep Mode Countdown
334
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set the
Date and Time
Set the Date and Time
If the machine's power has been off, the machine's date and time may not be current. Re-enter them.
1. Press [Settings].
2. Press [Date & Time].
3. Press [Date].
4. Enter the last two digits of the year on the touchscreen, and then press [OK].
5. Enter two digits for the month on the touchscreen, and then press [OK].
6. Enter two digits for the day on the touchscreen, and then press [OK].
7. Press [Time].
8. Enter the time (in 24-hour format) using the touchscreen.
Press [OK].
(For example, enter 19:45 for 7:45 PM.)
9. Press
.
Related Information
General Settings
Related Topics:
Register Your Machine with Google Cloud Print Using Web Based Management
335
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Set the
Time Zone
Set the Time Zone
Set the time zone for your location on the machine.
1. Press [Settings].
2. Press [Date & Time] > [Time Zone].
3. Enter your time zone.
4. Press [OK].
5. Press
.
Related Information
General Settings
336
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Adjust
the LCD Backlight Brightness
Adjust the LCD Backlight Brightness
If you are having difficulty reading the LCD, changing the brightness setting may help.
1. Press [Settings] > [All Settings] > [General Setup] > [LCD Settings] > [Backlight].
2. Press the [Light], [Med], or [Dark] option.
3. Press .
Related Information
General Settings
337
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change
How Long the LCD Backlight Stays On
Change How Long the LCD Backlight Stays On
Set how long the LCD backlight stays on.
1. Press [Settings] > [All Settings] > [General Setup] > [LCD Settings] > [Dim Timer].
2. Press a or b to display the [10Secs], [30Secs], [1Min], [2Mins], [3Mins], or [5Mins] option, and
then press the option you want.
3. Press .
Related Information
General Settings
338
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Reduce
Printing Noise
Reduce Printing Noise
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
The factory setting is [Off].
When the Quiet Mode setting is turned on, appears on the Home screen.
1. Press [Settings] > [Quiet Mode].
2. Press [On] or [Off].
3. Press .
Related Information
General Settings
Related Topics:
Touchscreen LCD Overview
Paper Handling and Printing Problems
339
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change
the Language Displayed on the LCD
Change the Language Displayed on the LCD
Change the LCD language if needed.
This feature is not available in some countries.
1. Press
[Settings] > [All Settings] > [Initial Setup] > [Local Language].
2. Press your language.
3. Press
.
Related Information
General Settings
340
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change
the Keyboard Setting
Change the Keyboard Setting
You can choose the type of keyboard for the LCD.
1. Press [Settings] > [All Settings] > [General Setup] > [Keyboard Settings].
2. Press [QWERTY] or [ABC].
3. Press .
Related Information
General Settings
341
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports
Print Reports
Reports
Print a Report
342
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports > Reports
Reports
The following reports are available:
User Settings
The User Settings report prints a list of your current settings.
Network Configuration (network models)
The Network Configuration report prints a list of your current network settings.
WLAN Report (wireless models)
The WLAN Report prints the wireless LAN connectivity diagnosis.
Related Information
Print Reports
343
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports > Print a
Report
Print a Report
1. Press [Settings] > [All Settings] > [Print Reports].
2. Press the option you want.
3. Press [Yes].
4. Press .
Related Information
Print Reports
344
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features
Tables
Settings and Features Tables
Settings Tables (2.7"(67.5 mm) Touchscreen models)
Features Tables (2.7"(67.5 mm) Touchscreen models)
345
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features
Tables > Settings Tables (2.7"(67.5 mm) Touchscreen models)
Settings Tables (2.7"(67.5 mm) Touchscreen models)
These tables will help you understand your machine's menu selections and options.
>> [Settings]
>> [General Setup]
>> [Printer]
>> [Network]
>> [Print Reports]
>> [Machine Info.]
>> [Initial Setup]
[Settings]
[Settings]
Level 1
Level 2 Level 3 Descriptions
(Date & Time)
Date
- Set the date and time on your machine.
Time
-
Auto Daylight
- Set the machine to change automatically for Daylight
Saving Time.
Time Zone
- Set your time zone.
Maintenance Improve Print
Quality
- Check and correct the print quality, alignment and
paper feeding according to the LCD instructions.
Print Head
Cleaning
- Clean the print head according to the LCD
instructions.
Remove Paper
Scraps
- Remove a piece of paper in the machine according
to the LCD instructions.
Ink Volume
- Check the available ink volume.
Ink Cartridge
Model
- Check your ink cartridge numbers.
Print Setting
Options
Reduce
Smudging
Reduce smudging on the paper or paper jams during
printing.
Reduce Uneven
Lines
Reduce uneven lines on the paper during printing.
Slow Drying
Paper
Use this setting when printing with a type of plain
paper on which the ink dries very slowly.
Wi-Fi TCP/IP
- Set TCP/IP protocol.
Setup Wizard
- Configure your wireless network settings manually.
WLAN Assistant
- Configure your wireless network settings using the
Brother installation disc.
WPS
- Configure your wireless network settings using the
one-button push method.
WPS w/ PIN Code
- Configure your wireless network settings using WPS
with a PIN.
WLAN Status
- View the current wireless network status.
MAC Address
- View the machine's MAC address.
Quiet Mode
- - Decrease printing noise.
Tray Setting Tray #1 Paper Type
Set the type of paper in paper tray #1.
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Level 1 Level 2 Level 3 Descriptions
Tray Setting Tray #1 Paper Size
Set the size of paper in paper tray #1.
Tray #2 Paper Size
Set the size of paper in paper tray #2.
Tray #3
(HL-J6100DW)
Paper Size
Set the size of paper in paper tray #3.
MP Tray Paper Type
Set the type of paper in the MP tray.
Paper Size
Set the size of paper in the MP tray.
Beep
- - Adjust the beeper volume.
All Settings
- - Configure the detailed settings.
[General Setup]
[Settings] > [All Settings] > [General Setup]
Level 1
Level 2 Level 3 Descriptions
Maintenance Improve Print
Quality
- Check and correct the print quality, alignment and
paper feeding according to the LCD instructions.
Print Head
Cleaning
- Clean the print head according to the LCD
instructions.
Remove Paper
Scraps
- Remove a piece of paper in the machine according
to the LCD instructions.
Ink Volume
- Check the available ink volume.
Ink Cartridge
Model
- Check your ink cartridge numbers.
Print Setting
Options
Reduce
Smudging
Reduce smudging on the paper or paper jams
during printing.
Reduce
Uneven Lines
Reduce uneven lines on the paper during printing.
Slow Drying
Paper
Use this setting when printing with a type of plain
paper on which the ink dries very slowly.
Tray Setting Tray #1 Paper Type
Set the type of paper in paper tray #1.
Paper Size
Set the size of paper in paper tray #1.
Tray #2 Paper Size
Set the size of paper in paper tray #2.
Tray #3
(HL-J6100DW)
Paper Size
Set the size of paper in paper tray #3.
MP Tray Paper Type
Set the type of paper in the MP tray.
Paper Size
Set the size of paper in the MP tray.
Tray Setting:
Print
Tray
Priority
Change the tray priority for printing from your
computer.
Tray Setting:
JPEG Print
(Media)
Tray Use
Select the tray to be used for printing photos from a
USB flash drive.
Tray
Priority
Change the tray priority for printing photos from a
USB flash drive.
Skip Tray
(HL-J6100DW)
- Select a specific tray you do not want to use; if it is
loaded with paper of the wrong size.
Paper Low Notice
- Select whether to display a message telling you that
the paper tray is nearly empty.
Check Paper
- Check the paper type and paper size when you pull
the tray out of the machine.
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Level 1 Level 2 Level 3 Descriptions
Quiet Mode
- - Decrease printing noise.
Beep
- - Adjust the beeper volume.
LCD Settings Backlight
- Adjust the brightness of the LCD backlight.
Dim Timer
- Set how long the LCD backlight stays on after the
last finger press.
Keyboard
Settings
- - Select the type of keyboard for the LCD.
Sleep Mode
- - Select how long the machine must be idle before it
goes into Sleep Mode.
Auto Power Off
- - Select how long the machine must wait before it
automatically turns itself off after entering Sleep
Mode.
When set to Off, the machine will not power off
automatically.
[Printer]
[Settings] > [All Settings] > [Printer]
Level 1
Level 2 Level 3 Descriptions
Emulation
- - Select the emulation mode.
Print Options Font List HP LaserJet
Print a list of the machine’s internal fonts.
BR-Script 3
Test Print
- Print a test page.
2-sided 2-sided Print
- Enable or disable 2-sided printing and choose long edge or
short edge.
HP Tray Command
- - Select the correct version of HP LaserJet emulation.
Reset Printer
- - Restore the printer settings to the factory settings.
[Network]
[Settings] > [All Settings] > [Network]
Level 1
Level 2 Level 3 Level 4 Descriptions
Wired LAN TCP/IP BOOT Method
- Select the Boot method that best suits
your needs.
IP Address
- Enter the IP address.
Subnet Mask
- Enter the Subnet mask.
Gateway
- Enter the Gateway address.
Node Name
- Enter the Node name.
WINS
Configuration
- Select the WINS configuration mode.
WINS Server
- Specify the IP address of the primary or
secondary WINS server.
DNS Server
- Specify the IP address of the primary or
secondary DNS server.
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Level 1 Level 2 Level 3 Level 4 Descriptions
Wired LAN TCP/IP APIPA
- Set the machine to allocate the IP address
from the link-local address range
automatically.
IPv6
- Turn the IPv6 protocol on or off.
Ethernet
- - Select the Ethernet link mode.
Wired Status
- - View the current wired status.
MAC Address
- - View the machine's MAC address.
WLAN TCP/IP BOOT Method
- Select the Boot method that best suits
your needs.
IP Address
- Enter the IP address.
Subnet Mask
- Enter the Subnet mask.
Gateway
- Enter the Gateway address.
Node Name
- Enter the Node name.
WINS
Configuration
- Select the WINS configuration mode.
WINS Server
- Specify the IP address of the primary or
secondary WINS server.
DNS Server
- Specify the IP address of the primary or
secondary DNS server.
APIPA
- Set the machine to allocate the IP address
from the link-local address range
automatically.
IPv6
- Turn the IPv6 protocol on or off.
Setup Wizard
- - Configure your wireless network settings
manually.
WLAN Assistant
- - Configure your wireless network settings
using the Brother installation disc.
WPS
- - Configure your wireless network settings
using the one-button push method.
WPS w/ PIN Code
- - Configure your wireless network settings
using WPS with a PIN.
WLAN Status Status
- View the current wireless network status.
Signal
- View the current wireless network signal
strength.
SSID
- View the current SSID.
Comm. Mode
- View the current Communication mode.
MAC Address
- - View the machine's MAC address.
Wi-Fi Direct Push Button
- - Configure your Wi-Fi Direct network
settings using the one-button push
method.
PIN Code
- - Configure your Wi-Fi Direct network
settings using WPS with a PIN code.
Manual
- - Configure your Wi-Fi Direct network
settings manually.
Group Owner
- - Set your machine as the Group Owner.
Device
Information
Device Name
- View your machine's device name.
SSID
- View the Group Owner's SSID.
349
Level 1 Level 2 Level 3 Level 4 Descriptions
Wi-Fi Direct Device
Information
When the machine is not connected, the
LCD displays Not Connected.
IP Address
- View your machine's current IP Address.
Status
Information
Status
- View the current Wi-Fi Direct network
status.
Signal
- View the current Wi-Fi Direct network
signal strength.
When your machine acts as Group
Owner, the LCD always indicates a strong
signal.
I/F Enable
- - Turn the Wi-Fi Direct connection on or off.
NFC
- - - Turn the NFC function on or off.
Message from
Brother
Message from
Brother
- - Display messages and notifications from
Brother.
Status
- -
Web Connect
Settings
Proxy Settings Proxy Connection
- Change the Web connection settings.
Address
-
Port
-
User Name
-
Password
-
Network I/F
- - - Select the network connection type.
IPsec
- - - IPsec is an optional security feature of the
IP protocol that provides authentication
and encryption services. We recommend
contacting your network administrator
before changing this setting.
Network
Reset
- - - Restore all network settings back to the
factory settings.
[Print Reports]
[Settings] > [All Settings] > [Print Reports]
Level 1
Descriptions
User Settings
Print a list of your settings.
Network Configuration
Print a list of your Network settings.
WLAN Report
Print the wireless LAN connection results.
[Machine Info.]
[Settings] > [All Settings] > [Machine Info.]
Level 1
Level 2 Descriptions
Serial No.
- Check your machine's serial number.
Firmware Version Main Version
Check your machine's firmware version.
Firmware Update
- Update your machine to the latest firmware.
Firmware Auto Check
- View firmware information on the Home screen.
Page Counter
- Display the printed pages.
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[Initial Setup]
[Settings] > [All Settings] > [Initial Setup]
Level 1 Level 2 Descriptions
Date & Time Date
Set the date and time on your machine.
Time
Auto Daylight
Set the machine to change automatically for Daylight Saving Time.
Time Zone
Set your time zone.
Reset Machine Reset
Restore all the machine's settings that you have changed, such as
Date and Time.
Network
Restore all network settings back to the factory settings.
All Settings
Restore all the machine's settings back to the factory settings.
Local Language
(Available only for some
countries.)
- Change your LCD language.
Related Information
Settings and Features Tables
351
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features
Tables > Features Tables (2.7"(67.5 mm) Touchscreen models)
Features Tables (2.7"(67.5 mm) Touchscreen models)
These tables will help you understand your machine's feature selections and temporary options.
>> [Functions]
>> [Ink]
>> Wi-Fi Setup
>> When you have put a USB Flash drive in the USB slot
[Functions]
Level 1
Level 2 Level 3 Level 4 Level 5 Descriptions
Secure
Print
(Select
User)
(Select
Secure Print
Job)
- - You can print data saved in the
machine's memory when you enter
your four-digit password.
Active only when the machine has
secure print data.
Web
- - - - Connect the Brother machine to an
Internet service.
USB PDF
Print
(Select a PDF
file)
Print
Settings
- Print a PDF file directly from a USB
flash drive.
JPEG
Print
Select
Files
OK Print
Settings
Adjust your photos with the options.
Print All
- Print all photos in your USB flash
drive.
Index
Print
Print Index
Sheet
Print
Settings
Print a thumbnail page.
Print
Photos
Print
Settings
Print photos by choosing the index
numbers.
Download
Software
- - - - Displays information about
downloading and installing software
for mobile devices and computers.
[Ink]
Level 1
Level 2 Descriptions
Ink Volume
- Check the available ink volume.
Ink Cartridge Model
- Check your ink cartridge numbers.
Improve Print
Quality
- Check and correct the print quality, alignment and paper feeding
according to the LCD instructions.
Print Head Cleaning
- Clean the print head according to the LCD instructions.
Remove Paper Scraps
- Remove a piece of paper in the machine according to the LCD
instructions.
Print Setting
Options
Reduce
Smudging
Reduce smudging on the paper or paper jams during printing.
Reduce Uneven
Lines
Reduce uneven lines on the paper during printing.
352
Level 1 Level 2 Descriptions
Print Setting
Options
Slow Drying
Paper
Use this setting when printing with a type of plain paper on which
the ink dries very slowly.
Wi-Fi Setup
Level 1 Descriptions
Setup Wizard
Configure your wireless network settings manually.
WLAN Assistant
Configure your wireless network settings using the Brother installation disc.
WPS
Configure your wireless network settings using the one-button push method.
When you have put a USB Flash drive in the USB slot
Level 1
Descriptions
PDF Print
Print a PDF file directly from a USB flash drive.
JPEG Print
Select photo menu.
Related Information
Settings and Features Tables
353
Home > Machine Settings > Change Machine Settings from Your Computer
Change Machine Settings from Your Computer
Change Machine Settings Using Web Based Management
Where Can I Find My Brother Machine's Network Settings?
354
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings
Using Web Based Management
Change Machine Settings Using Web Based Management
Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper
Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS).
What is Web Based Management?
Access Web Based Management
Set or Change a Login Password for Web Based Management
355
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings
Using Web Based Management > What is Web Based Management?
What is Web Based Management?
Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper
Text Transfer Protocol (HTTP) or Hyper Text Transfer Protocol over Secure Socket Layer (HTTPS). Type your
machine's IP address into your web browser to access and change your print server settings.
We recommend Microsoft
®
Internet Explorer
®
11/Microsoft Edge
for Windows
®
, and Safari 10/11 for
Mac. Make sure that JavaScript and Cookies are always enabled in whichever browser you use.
You must use the TCP/IP protocol on your network and have a valid IP address programmed into the
print server and your computer.
The actual screen may differ from the screen shown above.
Related Information
Change Machine Settings Using Web Based Management
356
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings
Using Web Based Management > Access Web Based Management
Access Web Based Management
We recommend using the HTTPS security protocol when configuring settings using Web Based
Management.
When you use HTTPS for Web Based Management configuration, your browser will display a warning
dialog box. To avoid displaying the warning dialog box, you can install a self-signed certificate to use
SSL/TLS communication. For more detailed information, see Related Information.
The default login password to manage machine settings is initpass. We recommend you change it to
protect your machine from unauthorised access.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. If the machine prompts you for a password, type it, and then click .
You can now change the print server settings.
If you change the protocol settings, you must restart the machine after clicking Submit to activate the
configuration.
Every time you access Web Based Management, type the password in the Login field, and then click . After
configuring the settings, log out by clicking .
Related Information
Change Machine Settings Using Web Based Management
Related Topics:
Print the Network Configuration Report
Monitor Machine Status from Your Computer (Mac)
Create a Self-signed Certificate
Install the Self-signed Certificate for Windows
®
users with Administrator Rights
357
Home > Machine Settings > Change Machine Settings from Your Computer > Change Machine Settings
Using Web Based Management > Set or Change a Login Password for Web Based Management
Set or Change a Login Password for Web Based Management
We recommend changing the default login password to prevent unauthorised access to Web Based
Management.
1. Start your web browser.
2. Type "https://machine's IP address" in your browser's address bar (where "machine's IP address" is the
machine's IP address).
For example:
https://192.168.1.2
If you are using a Domain Name System or enable a NetBIOS name, you can type another name, such
as "SharedPrinter" instead of the IP address.
- For example:
https://SharedPrinter
If you enable a NetBIOS name, you can also use the node name.
- For example:
https://brnxxxxxxxxxxxx
The NetBIOS name can be found in the Network Configuration Report.
For Mac, access Web Based Management by clicking the machine's icon on the Status Monitor
screen.
3. Do one of the following:
If you have previously set your own password, type it, and then click .
If you have not previously set your own password, type initpass, and then click
.
4. Click the Administrator tab.
5. Type the password you want to use in the Enter New Password field (8 to 32 characters).
6. Retype the password in the Confirm New Password field.
7. Click Submit.
Related Information
Change Machine Settings Using Web Based Management
358
Home > Appendix
Appendix
Specifications
Enter Text on Your Brother Machine
Information Regarding Recycled Paper
Brother Numbers
359
Home > Appendix > Specifications
Specifications
>> General Specifications
>> Print Media Specifications
>> USB Flash Drive Specifications
>> Printer Specifications
>> Interface Specifications
>> Network Specifications
>> Computer Requirements Specifications
General Specifications
Printer Type
Inkjet
Print Head Mono Piezo with 420 nozzles x 1
Colour Piezo with 420 nozzles x 3
Memory Capacity 512 MB
LCD (liquid crystal display)
1
2.7 in. (67.5 mm) TFT Colour Touchscreen LCD
Power Source AC 220 to 240 V 50/60 Hz
Power Consumption
2
HL-J6000DW
Printing
3
: Approx. 21 W
Ready
4
: Approx. 5.5 W
Sleep
4
: Approx. 0.9 W
Power Off
4 5
: Approx. 0.04 W
HL-J6100DW
Printing
3
: Approx. 21 W
Ready
4
: Approx. 5.5 W
Sleep
4
: Approx. 0.9 W
Power Off
4 5
: Approx. 0.04 W
Dimensions
HL-J6000DW
315 mm
575 mm
477 mm
834 mm
467 mm
360
HL-J6100DW
385 mm
575 mm
477 mm
834 mm
537 mm
Weights HL-J6000DW
19.5 kg
HL-J6100DW
23.2 kg
Noise Level Sound Pressure Operating
50 dB(A) (Approx.)
6
Sound Power
7
Printing
8
LWAd =6.73 B(A) (Mono)
LWAd =6.65 B(A) (Colour)
Temperature Operating 10 to 35 °C
Best Print Quality 20 to 33 °C
Humidity Operating 20 to 80% (without condensation)
Best Print Quality 20 to 80% (without condensation)
1
Measured diagonally
2
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the usage environment
or part wear.
3
When single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.
4
Measured according to IEC 62301 Edition 2.0.
5
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and then turn itself off.
6
Noise depends on printing conditions.
7
Measured in accordance with the method described in RAL-UZ205.
8
Print speed: 22 ipm (Mono) / 20 ipm (Colour)
These print speeds were measured in accordance with the Blue Angel (RAL-UZ205) specification.
Print Media Specifications
Paper
Input
Paper Tray #1
Paper Type
1
Plain Paper, Inkjet Paper (coated paper), Glossy Paper,
Recycled Paper
Paper Size (Landscape)
A4, Letter, Executive
(Portrait)
A3, Ledger, Legal, Mexico Legal, India Legal, Folio, A5,
A6, Envelopes (C5, Com-10, DL, Monarch), Photo (10 x
361
Paper
Input
Paper Tray #1 15 cm), Photo L (9 x 13 cm), Photo 2L (13 x 18 cm),
Index card (13 x 20 cm)
Maximum Paper
Capacity
Up to 250 sheets of 80 g/m² plain paper
Paper Tray #2 Paper Type Plain Paper, Recycled Paper
Paper Size (Landscape)
A4, Letter
(Portrait)
A3, Ledger, Legal, Mexico Legal, India Legal, Folio
Maximum Paper
Capacity
Up to 250 sheets of 80 g/m² plain paper
Paper Tray #3
(HL-J6100DW)
Paper Type Plain Paper, Recycled Paper
Paper Size (Landscape)
A4, Letter
(Portrait)
A3, Ledger, Legal, Mexico Legal, India Legal, Folio
Maximum Paper
Capacity
Up to 250 sheets of 80 g/m² plain paper
Multi-purpose tray (MP
tray)
2
Paper Type
1
Plain Paper, Inkjet Paper (coated paper), Glossy Paper,
Recycled Paper
Paper Size (Landscape)
A4, Letter, Executive
(Portrait)
A3, Ledger, Legal, Mexico Legal, India Legal, Folio, A5,
A6, Envelopes (C5, Com-10, DL, Monarch), Photo (10 x
15 cm), Photo L (9 x 13 cm), Photo 2L (13 x 18 cm),
Index card (13 x 20 cm)
Maximum Paper
Capacity
Up to 100 sheets of 80 g/m² plain paper
Paper Output
1
Up to A4/Letter size paper
Up to 100 sheets of 80 g/m² Plain Paper (face up
print delivery to the output paper tray)
Over A4/Letter size paper
Up to 50 sheets of 80 g/m² Plain Paper (face up print
delivery to the output paper tray)
1
For glossy paper, remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging.
2
We recommend using the MP tray for glossy paper.
USB Flash Drive Specifications
Compatible Media
USB Flash drive
1
JPEG Print Resolution Up to 1200 x 4800 dpi
Paper Type Plain Paper, Inkjet Paper (coated paper), Glossy Paper, Recycled Paper
Paper Size A4, Letter, A3, Ledger, Photo (10 x 15 cm), Photo 2L (13 x 18 cm)
File Format JPEG (Progressive JPEG format is not supported)
PDF Print Resolution Up to 1200 x 1800 dpi
Paper Type Plain Paper, Recycled Paper
Paper Size A4, Letter, A3, Ledger, Legal, Mexico Legal, India Legal, Folio, A5, A6
362
PDF Print File Format PDF version1.7
1
USB Flash drive is not included. Full-Speed USB 2.0. USB Mass Storage standard up to 256 GB. Supported formats: FAT12/FAT16/
FAT32/exFAT
Printer Specifications
Emulation PCL6, BR-Script3, PDF version1.7, XPS version 1.0
Resolution Up to 1200 × 4800 dpi
Printing Width
1
291 mm [297 mm (borderless)]
2
Borderless A4, Letter, A3, Ledger, A6, Photo (10 x 15 cm), Photo L (9 x 13 cm), Photo 2L (13
x 18 cm), Index card (13 x 20 cm)
Automatic 2-sided Paper Type Plain Paper, Recycled Paper
Paper Size A3, Ledger, Legal, Mexico Legal, India Legal, Folio, A4, A5, Letter, Executive
Print Speed For detailed specifications visit www.brother.com.
1
When printing on A3 size paper.
2
When the Borderless feature is set to On.
Interface Specifications
USB
1 2
Use a USB 2.0 interface cable that is no longer than 5 m.
LAN Use an Ethernet UTP cable category 5 or greater.
Wireless LAN IEEE 802.11b/g/n (Infrastructure)
IEEE 802.11g/n (Wi-Fi Direct)
NFC Yes
1
Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.
2
Third party USB ports are not supported.
Network Specifications
You can connect your machine to a network for Network Printing.
Brother BRAdmin Light (Windows
®
only) is available as a download from Brother Solutions Center. Go to
your model's Downloads page on the Brother Solutions Center at support.brother.com and download the
software.
(Windows
®
) If you require more advanced machine management, use the latest version of Brother
BRAdmin Professional. Go to your model's Downloads page on the Brother Solutions Center at
support.brother.com and download the software.
Network Security (Wired)
SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP), SNMP v3, 802.1x
(EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS), Kerberos, Ipsec
Network Security (Wireless) SMTP-AUTH, SSL/TLS (IPPS, HTTPS, SMTP), SNMP v3, 802.1x
(LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS), Kerberos, Ipsec
Wireless Network Security
WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES)
1
Wireless Setup
Support Utility
WPS Yes
1
Wi-Fi Direct supports WPA2-PSK (AES) only.
363
Computer Requirements Specifications
Supported Operating Systems And Software Functions
Computer Platform
& Operating System
Version
PC Interface Processor Hard Disk Space to Install
USB
1
10/100 Base-TX
(Ethernet)
Wireless
802.11b/
g/n
For Drivers For
Applications
(Including
Drivers)
Wind
ows
®
Oper
ating
Syste
m
Windows
®
7
SP1
Windows
®
8
Windows
®
8.
1
Printing 32 bit (x86) or
64 bit (x64)
processor
650 MB 1.3 GB
Windows
®
10
Home
Windows
®
10
Pro
Windows
®
10
Education
Windows
®
10
Enterprise
Windows
Server
®
2008
N/A Printing 50 MB N/A
Windows
Server
®
2008
R2
Windows
Server
®
2012
Windows
Server
®
2012
R2
Windows
Server
®
2016
64 bit (x64)
processor
Mac
Oper
ating
Syste
m
macOS
v10.11.6
macOS
v10.12.x
macOS
v10.13.x
Printing
Intel
®
Processor
80 MB 550 MB
1
Third party USB ports are not supported.
For the latest driver updates, go to your model's Downloads page on the Brother Solutions Center at
support.brother.com and download Full Driver & Software Package.
All trademarks, brand and product names are the property of their respective companies.
Related Information
Appendix
364
Home > Appendix > Enter Text on Your Brother Machine
Enter Text on Your Brother Machine
The characters that are available may differ depending on your country.
The keyboard layout may differ depending on the function you are setting.
When you need to enter text on your Brother machine, a keyboard will appear on the touchscreen.
Press to cycle between letters, numbers and special characters.
Press to cycle between lowercase and uppercase letters.
To move the cursor to the left or right, press d or c.
Inserting spaces
To enter a space, press [Space]. Or, you can press c to move the cursor.
Making corrections
If you entered an incorrect character and want to change it, press d or c to highlight the incorrect character.
Press
, and then enter the correct character.
To insert a character, press d or c to move the cursor to the correct place, and then enter the character.
Press
for each character you want to erase, or press and hold to erase all the characters.
Related Information
Appendix
365
Home > Appendix > Information Regarding Recycled Paper
Information Regarding Recycled Paper
Recycled paper is of the same quality as paper made from original forest sources. Standards governing
modern recycled paper ensure that it meets the highest quality requirements for different printing processes.
The imaging equipment supplied by Brother is suitable for using with recycled paper meeting the EN
12281:2002 standard.
Purchasing recycled paper saves natural resources and promotes the circular economy. Paper is made using
cellulose fibres from wood. Collecting and recycling paper extends the life of fibres over multiple life cycles,
making the best use of the resources.
The recycled paper production process is shorter. The fibres have already been processed, so less water and
energy, and fewer chemicals are used.
Paper recycling has the benefit of saving carbon by diverting paper products from alternative disposal routes
such as landfill and incineration. Landfill waste emits methane gas, which has a powerful greenhouse effect.
Related Information
Appendix
366
Home > Appendix > Brother Numbers
Brother Numbers
IMPORTANT
>> FAQs (Frequently Asked Questions)
>> Customer Service
FAQs (Frequently Asked Questions)
The Brother Solutions Center is our one-stop resource for all your Machine needs. Download the latest software
and utilities and read FAQs & Troubleshooting tips to learn how to get the most from your Brother product.
Check here for Brother driver updates, too.
support.brother.com
Customer Service
Visit
www.brother.com for contact information on your local Brother office.
Service centre locations
For service centres in Europe, contact your local Brother Office. Contact information for European offices can be
found at www.brother.com and selecting your country.
Internet Addresses
Brother Global Web Site: www.brother.com
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and
Utilities:
support.brother.com
Related Information
Appendix
367
Visit us on the World Wide Web
www.brother.com
UK
Version 0
26

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