Bedienungsanleitung Brother MFC-3820CN (Seite 154 von 190) (Englisch)

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13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE

If you are having difficulty with your machine

If you think there is a problem with your machine or the way your

faxes look,

make a copy first

. If the copy looks good, the problem is

probably not your machine. Check the chart below and follow the

troubleshooting tips.

DIFFICULTY SUGGESTIONS

Printing or Receiving Faxes

Condensed print and white

streaks across the page or the

top and bottom of sentences

are cut off.

This can be caused by static or interference on the telephone line. You

can make a copy using the Mono Start key to see if the same problem

occurs. If the copy is also bad, call your Brother dealer for service.

Poor quality print. Make sure the Printer Driver or Paper Type setting in the menu matches

the type of paper you are using. (See

Media Type on page 1-6 in

Software User’s Guide on the CD-ROM and Setting the Paper Type on

page 4-7.) If you are using plain paper, try using the types of

recommended paper. (See

About paper

on page 2-4.) Don’t handle the

paper until the ink is dry. Adjust the Vertical Alignment. (See Print quality

check on page 13-12.)

Smudged stain at the top

center of the printed page.

Make sure the paper is not too thick or not curled. (See About paper on

page 2-4.)

Printing is too dark or too light. Make sure your ink cartridges are fresh. Cartridges are good for up to

two years, after that the ink may become clogged. Cartridge expiration

dates are printed on the package. Make sure the Printer Driver matches

the type of paper you are using. (See Media Type on page 1-6 in

Software User’s Guide on the CD-ROM.) Try using the recommended

types of paper. (See

About paper

on page 2-4.) The recommended

environment for your machine is between 20°C to 33°C.

Printing appears dirty or ink

seems to run.

Make sure you are using the proper types of paper. (See

About paper

on page 2-4.) Don’t handle the paper until the ink is dry.

The recommended environment for your machine is between 20°C to

33°C.

White horizontal lines appear

in text or graphics.

Clean the print heads. (See

Cleaning the print head

on page 13-12.)

Stains appear on the reverse

side or at the bottom of the

page

Make sure the Printer Platen is not dirty with ink. (See Cleaning the

machine printer platen

on page 13-20.)

Vertical black lines when

receiving.

The sender’s scanner may be dirty. Ask the sender to make a copy to

see if the problem is on with the sending machine. Try receiving from

another fax machine.

If the copy is also bad, call your Brother dealer for service.

Received colour fax prints only

in black and white.

Replace the colour ink cartridges that are empty or nearly empty, and

then ask the other person to send the colour fax again. (See Replacing

the ink cartridges on page 13-21.) Check that Fax Storage is set to OFF.

(See Setting Fax Storage on page 8-2.)

Left and Right margins are cut

off or a single page is printed

on two pages.

Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto

Reduction) on page 5-6.)

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Brother MFC-3820CN Seite 154

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