Bedienungsanleitung Brother MFC-J6720DW (Seite 145 von 219) (Englisch)

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Troubleshooting

131

Transmission Verification Report

says RESULT:NG.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get RESULT:NG on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (See Advanced User’s Guide: Turning off

Memory Receive operations.), print fax messages from the machine’s memory

(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a

Delayed Fax or Polling Job. (See Canceling a fax in process on page 49.)

(See Advanced User’s Guide: Checking and canceling waiting jobs.) If the

problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the machine’s Compatibility setting to Basic(for VoIP).

(See Telephone line interference / VoIP on page 135.)

Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents

on page 44.)

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 96.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax-receiving tones. Deactivate the machine by pressing .

Try avoiding this problem by turning Easy Receive to Off.

(See Easy Receive on page 56.)

Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is l51). If you answered on the external telephone (connected to

the EXT. jack), press Fax Start, and then press Receive to receive the fax.

When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For example: If you subscribe to Call Waiting or another custom service and its

signal comes through the line while your machine is sending or receiving a fax, the

signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)

feature should help overcome this problem. This condition is related to the

telephone system industry and is common to all devices that send and receive

information on a single, shared line with custom features. If avoiding a slight

interruption is crucial to your business, we recommend using a separate

telephone line with no custom features.

Copying Difficulties

Difficulty Suggestions

Cannot make a copy. Call your administrator to check your Secure Function Lock Settings.

Vertical black lines or streaks

appear in copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip. Clean the glass strip, scanner glass, and the white bar and white

plastic above them. (See Cleaning the scanner on page 96.)

Sending Faxes (continued)

Difficulty Suggestions

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