Bedienungsanleitung Brother QL-1100 (Seite 121 von 133) (Englisch)

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Troubleshooting

113

Printing Problems 16

Problem Solution

The Status LED is not lit. Is the AC Power Cord inserted correctly?

Check that the AC Power Cord is inserted. If it is inserted correctly, try plugging

it into another electrical socket.

The printer does not print, or a

printing error is received.

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Roll installed correctly?

If not, remove the DK Roll and reinstall it.

• Is there enough roll remaining?

Check that there is enough roll remaining.

• Is the DK Roll Compartment Cover open?

Check that the DK Roll Compartment Cover is closed.

• Has a print error or transmission error occurred?

Turn the printer Off and then turn it On again. If there is still a problem,

contact your Brother customer service.

• If the printer is connected via a USB hub, try connecting it directly to the

computer. If not, try connecting it to another USB port.

The printed label contains streaks or

poor quality characters, or the label is

not fed correctly.

Is the print head or roller dirty?

While the print head generally remains clean under normal use, lint or dirt from

the roller may become stuck on the printer head.

If this occurs, clean the roller.

For more information, see Clean the Roller on page 109.

A data transmission error appears on

the computer.

Is the printer in cooling mode (the Status LED is flashing in orange)?

Wait until the Status LED stops flashing and then try printing again.

Labels are jammed in the cutter. Contact Brother customer service.

The label is not ejected correctly after

printing.

• Check that the Label Output Slot is not blocked.

• Check that the DK Roll is set correctly by removing the DK Roll and

reinstalling it.

• Ensure that the DK Roll Compartment Cover is closed correctly.

I want to cancel the current printing

job.

Make sure that the printer is On, and press the Power ( ) Button.

The print quality is poor. Is there dirt or lint on the roller preventing it from rolling freely?

For more information, see Clean the Roller on page 109.

After replacing the Roll while the

Add-In feature was activated, the

layout style was not updated.

Close P-touch Editor to exit the Add-In, and then reactivate the Add-In.

The P-touch Add-In icon is not

displayed in Microsoft Word.

• Is Microsoft Word started up from Microsoft Outlook?

• Is Microsoft Word chosen as the default editor for Microsoft Outlook?

Due to program limitations, the Microsoft Word Add-In does not work with

the above settings. Quit Microsoft Outlook, and restart Microsoft Word.

Received data in buffer Print data is saved in the buffer. If the printer has not received the complete

data, printing will not start.

Turn the printer off, and then turn it on again.

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Brother QL-1100 Seite 121

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