Bedienungsanleitung Brother QL1050 (Seite 38 von 89) (Englisch)

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Reference

If the problems occur while using this machine, the following may help you to solve the

problems.

Potential types of problems

Problem Solution

The Brother QL label printer

does not print, or a printing error

is received.

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Label or DK Tape roll installed correctly?

If not, remove the DK Roll and reinstall.

• Is there enough label/tape roll remaining?

Check that there is enough label/tape roll remaining.

• Is the DK Roll compartment cover open?

Check that the DK Roll compartment cover is closed.

• Has a print error or transmission error occurred?

Turn off the Brother Label Printer and on again if the problem

still occurs, contact Brother Customer Service at 1-877-

BROTHER.

The Status LED lamp is not lit.

• Is the power cord plugged in correctly?

Check that the power cord is plugged in. If inserted, try plugging

it into another electrical outlet.

* If the power button still does not light up, contact Brother

Customer Service at 1-877-BROTHER.

The printed label contains

streaks or poor quality

characters, or the label is not fed

correctly.

• Is the print head or roller dirty?

While the print head generally remains clean under normal use,

lint or dirt from the roller may become stuck on the printer head.

If this occurs, clean the roller.

For details, see

Î"Roller maintenance" in page 31.

A data transmission error

appears on the personal

computer screen.

• Is the correct port chosen?

Check that the correct port is chosen from the “Print to the

following port” list in the Printer Properties dialog box.

• Is the Brother Label Printer in cooling mode (the LED lamp is

flashing orange)?

Wait until the LED lamp stops flashing and then try printing

again.

• Is someone printing via the network?

If you try to print while other users are printing large amounts of

data, the printer is unable to accept your print job until the

printing is finished. In such situations, execute the print job

again after the other jobs are completed.

Labels are jammed in the cutter

or are not ejected correctly after

printing.

• Is there dirt or lint on the roller preventing it from rolling freely?

For details, see

Î"Roller maintenance" in page 31

The label is not ejected properly

after printing.

• Check that the ejection path of the label is not blocked.

• Check that the DK Label or DK Tape roll is set properly by

removing the DK Label or DK Tape roll and reinstalling

• Ensure that the DK Label or DK Tape roll compartment cover is

closed properly.

The print quality is poor

• Is there dirt or lint on the roller preventing it from rolling freely?

Clean the roller using the cleaning sheet (available separately).

For details, see

Î"Roller maintenance" in page 31.

After replacing the Roll while the

Add-In feature was activated, the

layout style was not updated.

• Close the P-touch Editor to exit the Add-In, and reactivate the

Add-In.

3 Troubleshooting

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Brother QL1050 Seite 38

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