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General information
Guarantee
Your BT Diverse 5000 Solo is guaranteed for a period of
12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide
for the repair of, or at BT’s or its agent’s discretion the
option to replace the BT Diverse 5000 Solo, or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28 days
old from the date of purchase may be replaced with a
refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point of purchase.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear, neglect,
tampering with the equipment, or any attempt at
adjustment or repair other than through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12-month guarantee period:
If you experience difficulty using the product, prior to
returning your product, please read the ‘Help’ section, or
contact the BT Diverse Helpline on 08457 908 070 for
assistance.
In the unlikely event of a defect occurring, please follow
the Helpline’s instructions for replacement or repair.
Outside the 12-month guarantee period:
If your product needs repair after the guarantee period has
ended, the repair must meet the approval requirements for
connection to the telephone network. We recommend that
you call the Helpline on 08457 908 070 and ask for details
of our recommended repair agents.
