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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difculty using the product, prior to returning your product, please read the
Help section beginning on page 43 or contact the BT Diverse Helpdesk for assistance on
0800 218 2182* or email bt.helpdesk@vtecheurope.com. Additional answers to Frequently Asked
Questions are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number
before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network. If you require technical assistance outside
of the 12 month guarantee period, please call BT's approved technical support agent, Helpdesk
Solutions on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible, pack
the product in its original packaging. Please remember to include all parts, including the line cords,
power supply units and the original batteries.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
