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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
Possible problems with text messaging
Text messages cannot be sent and screen displays Message not sent
• The base station power supply or telephone line cord might not be properly connected.
• Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.
•
There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 52 for instructions on how to enter
the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and receive
text messages you must not withhold your number. If you normally withhold your number the
1470 prefix presents your number for you.
Cannot receive text
• You will not be able to receive text messages until you have first sent a message. The first message
sent registers you with the text service.
•
More than one text messaging product is plugged into the line. Either remove the other text
(SMS) enabled products or see below 'I want to use more than one text (SMS) enabled product
on my telephone line' for alternative instructions.
•
Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by
noting if your phone displays your caller’s number when you receive an incoming call.
