BT Duet 20 – Issue 2 Edition 01 – 12.02.04 – 5957
9 General information
The conditions of this guarantee are:
■ The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
■ Proof of purchase is required.
■ The equipment is returned to BT or its agent
as instructed.
■ This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear and
tear, neglect, tampering with the equipment, or
any attempt at adjustment or repair other than
through approved agents.
■ This guarantee does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, TecLogic on
01672 564444 or a local qualified repairer.
Returning your phone
Where possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the sender.
BT accessories and
replacement items
For a full range of accessories and replacement
items for BT products, please call 0870 240 5522
or visit www.withandwithoutwires.com.
