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25
Telephone problems Possible cause Solution
• Batt low light on the handset
is flashing.
The handset needs recharging. Replace the handset on the base
unit, ensuring that the base unit is
plugged in and that the
CHARGING
light is on.
• No Charging light on the
base unit.
Dirty contacts on base unit or
handset.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with a
pencil eraser.
• Back-up battery fails
frequently.
Frequent power failures will drain
the back-up battery.
Unplugging the base unit from the
power supply drains the back-up
battery.
Switching the mains supply off will
drain the back-up battery.
Leave the base unit plugged in, or
remove the back-up battery before
unplugging.
Do not switch off, or remove the
back-up battery before switching off.
Need more help?
Call the BT Cordless Phone Helpline on
Lo-call 0845 7697146 where fully
trained staff can help you from 9.00am
to 5.30pm Monday to Friday (calls
charged at local BT rate).
It is not permitted to interfere with the
main BT socket or wiring. If you have
a problem, contact BT on Freefone
0800 800 151 for residential or
Freefone 0800 800 154 for business
lines.
• Call appears to have been
cut off after pressing the
SECRECY button
You may have pressed a number key
on the handset after pressing the
SECRECY button. The current
handset will try to transfer the call
to another handset.
Wait 30 seconds; the call will return
to the current handset. Or press the
TALK button and the call will return
immediately.
