• Callers are faint.
• Interference.
• Buzzing.
• Whooshing.
• Echoing.
• Tinniness.
The base unit telescopic aerial is not
extended as high as possible.
You are moving out of range.
Radio channel interference.
Radio channel interference.
The base unit or the handset are too
close to electrical equipment or
metal obstructions.
Extend the base unit telescopic
aerial as far as possible.
Move closer to the base unit.
Press the
CHANNEL button on
the handset, to select a clearer
channel.
Press the
CHANNEL button on
the handset, to select a clearer
channel.
Relocate the base unit or move
around with the handset until
reception improves.
• No Quickdial store.
You may be trying to store the
number with the
TALK light on.
Ensure that the
TALK light is off
before storing the number.
• No Charging light on the
base unit.
Dirty contacts on base unit or
handset.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with
a pencil eraser.
Telephone problems Possible cause Solution
NEED MORE HELP?
Call the BT Cordless Phone Helpline on Lo-call
0845 7697146 where fully trained staff can help
you from 9.00am to 5.30pm Monday to Friday
(calls charged at local BT rate).
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