If you experience any problems, please call the Helpline on Freephone 0808 100 6556* or visit www.bt.com/producthelp
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Within the 12 month guarantee period:
Prior to returning your product, please read the Help section beginning on page 39 or contact the
BT Hudson 1100 Helpline on 0808 100 6556* for assistance. Additional answers to Frequently
Asked Questions are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the Helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA
number before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network.
If you require technical assistance outside of the 12 month guarantee period, we suggest you
call our recommended repair agents Discount Communications Ltd on 0800 980 8999.
For guarantee purposes proof of purchase is required so please keep your receipt.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible,
pack the product in its original packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries.
For guarantee purposes proof of purchase is required so please keep your receipt.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to
calculate the number of items which may be connected to any one telephone line. Your BT
Hudson 1100 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the
telephones may not ring. With different telephone types there is no guarantee of ringing, even
when the REN is less than 4.
Any additional handsets and chargers that you register should have a REN of 0.
R&TTE
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
