Help
If you have any problems using
your Relate 550, this section
will give you the most common,
easy-to-follow solutions.
If you have no dialling tone
• Check that your Relate 550 is correctly connected
to the phone socket.
If your phone does not ring
• Check that the ringer volume is not set to OFF by
mistake.
• You may have overloaded your system.
Check other telephones/faxes on the property.
(See ‘Ringer Equivalence Number’ opposite.)
If you still have a problem, you can check whether
or not your line, or socket, is faulty.
• If you have a working phone, or another extension,
unplug it and connect it to your Relate 550 instead.
• If it works, the original socket may be faulty.
• If Relate 550 does not work, it must be faulty.
What to do if the above tips do not correct
the fault
If you rented your Relate 550: contact your local BT
fault service on BT Freefone 0800 800 151.
Guarantee
This product is guaranteed for 1 year, provided that:
• The goods have only been used for their intended
purpose, and have not been subjected to misuse,
or been wilfully or accidentally damaged.
• The goods have not been tampered with or repaired
by anyone other than BT, its staff, or agents.
War ran ty
Some suppliers offer extended warranty schemes for cover
outside the initial 12-month period. Please ask them for
details of the standards against which approval was granted.
Technical
information
Environment
Your Relate 550 should be kept free of dust, moisture,
high temperature, vibration and should not be
exposed to direct sunlight. Do not stand it on carpets
or other surfaces which generate fibres, or place it
in locations which prevent the free flow of air over
its surfaces.
You may connect it to
• Direct exchange lines providing Multi-Frequency
(MF) signalling and Timed Break Recall facilities.
• Extensions with new plug and socket arrangements
provided with these direct exchange lines.
• Compatible PBXs.
Important! Compatible PBXs
Your Relate 550 is only approved for use with
compatible PBXs, including those which do not provide
secondary proceed indication. Even if you do have
a compatible PBX, it cannot be guaranteed that the
telephone will operate correctly under all possible
conditions of connection. If you experience any
difficulties or would like a list of suitable PBXs,
contact BT on Freefone 0800 800 154.
Ringer Equivalence Number (REN)
If you connect too many telephones or other devices
to your telephone line, they may not ring correctly.
To determine how many telephones and devices can
be connected to your line, add together all the RENs
of all the apparatus you wish to connect. If this total
exceeds 4, they might not ring or operate correctly.
The REN of your Relate 550 and the majority of
telephones in the UK (unless otherwise marked) is 1.
Warning
The apparatus is only designed to be operated in
a normal office, or domestic environment, where
the relative humidity does not exceed 60%. It
should not be used in bathrooms or near water.
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