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Relate SMS User Guide (BT SMS Server) ~ Issue 3 ~ 2nd Edition ~ 26th March ’04 ~ 6053
Help
If you have any problems using your Relate SMS, this section will give you the most
common, easy to follow solutions.
Telephone problems Possible cause Solution
• No dialling tone. Telephone not connected to the Plug the telephone into the
telephone line. telephone line.
• You have dialling tone but the You are connected to a PBX and are See page 38 for more information
telephone will not dial out. not dialling the access code. on switchboard use.
• No Directory name and You may have entered a name and You need to save both a name and
number stored. not a number. number when storing an entry in the
directory, see page 17.
• SMS Messages cannot be sent The telephone line has been You will need to reconnect the
and the screen displays: accidentally disconnected. telephone line before you can send
TEL LINE DISCONNECTED!
any further messages or make
any calls.
NO SMS PROVIDER! You may have accidentally deleted See page 36 to re-enter the numbers.
your SMS providers numbers.
OUT BOX FULL. Your OUTBOX has reached it’s See page 34 for how to delete
DELETE SOME MESSAGES! maximum capacity for messages. SMS messages.
MESSAGE UNSENT The message was not received by The message will be automatically
the SMS provider. saved to the OUTBOX. You can try
to resend it from the OUTBOX at a
later time.
There may be a fault on the line. Check your telephone line is working
correctly.
You may have more than one Remove other products.
product plugged
into the line.
HELP
