The messages are distorted or poor quality
The early part of the tape may experience
heavy wear and dirt may accumulate on the
tape heads. Always make sure the cassette area
is free of dirt and dust.
Every three months it is a good idea to turn
the tape over. You will have to re-record your
outgoing message.
Call screening does not appear to work
Make sure the speaker volume is set to an
audible level.
Emergency calls
The emergency services can be contacted in the
UK by dialling 999 or 112 which is valid in any
country that is a member of the European
Community.
If your Response 115 is connected to a switchboard,
you may have to dial an access number before 999
or 112 to contact the emergency services. Some
switchboards cannot dial out during a power failure.
There is a silence on the tape in the middle
of the messages
You may have pressed the MEMO/FF button
and recorded a ‘silent’ message.
The machine cannot be operated from
another phone
You may be calling through an old-style
exchange or the phone you are using may not
be set to tone dialling.
You may be pressing the buttons too quickly,
or the phone you are using may not be sending
a continuous tone for the length of time you
are holding down the button.
Check that you are using the correct security
code.
Note: many payphone, cellular or cordless
telephones are not compatible.
The machine won’t save messages
You must play back all incoming messages
before you can save them. Wait until you hear
two beeps and allow the tape to rewind before
attempting to save messages. (See ‘Using your
Respone 115 answering machine’ page 8.)
Customer Helpline
If you still experience problems, please call the
BT Helpline between 9.00am and 5.30pm Monday
to Friday on 0345 697146 (calls charged at the
local BT rate).
Help
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