Help
If you have any problems using your Response 123e, this section
gives you the most common solutions
5432 – BT R123e – Edition 06 – 05.06.03
20
No dialling tone
Check the telephone line cord is
correctly connected to the wall socket
and the phone.
You dial and nothing happens
You may be connected to an exchange
which has not been modernised.
Call BT on Freefone 0800 800 150 for
information.
The phone does not ring
Check the ringer is not turned off.
(See page 7).
Check the telephone line cord is
correctly connected to the wall socket
and the phone.
Are there too many other phones or
faxes connected to the same line? (See
‘How many telephones can you have?’,
on page 23.)
You hear the dial tone or recorded
exchange messages when storing
numbers
This may happen when storing
numbers. This does not prevent
numbers from being stored.
Message counter does not display
anything
Check that mains power adaptor is
correctly connected to the wall socket
and the phone.
Outgoing message does not record
Speak clearly, close enough (15–30cm)
to the microphone when recording
your message.
Check that the memory is not full.
Incoming messages do not record
Check that answering machine is set to
Answer on. (See page 12).
Check that answering machine is set
to OGM1. (See ‘Outgoing message’ on
page 12).
Check that the memory is not full.
You cannot hear your messages
during playback
The loudspeaker volume may be set
too low. Increase the volume using the
Volume
+
button.
