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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Within the 12 month guarantee period:
If you experience difculty using the product, prior to returning your product, please read the
Help section beginning on page 34 or contact the BT Studio Helpdesk for assistance on
0800 218 2182* or email bt.helpdesk@vtecheurope.com. Additional answers to Frequently Asked
Questions are available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number
before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network. We suggest that you call our recommended
repair agents on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible, pack
the product in its original packaging. Please remember to include all parts, including the line cords,
power supply units and the original batteries.
Additional/Replacement Items
For a full range of replacement items for the BT Studio Plus 5100 range please call 0800 218 2182*.
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required, so please keep your receipt.
Enter your base system PIN code here:
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* Calls made from within the UK mainland network are free. Mobile and international calls
may vary.
