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Check that the base station is connected to the
mains power and switched on.
You cannot link up with the base station
If the display shows REG, the handset must be
registered with the Synergy 1000. See page 22.
Is the display flashing the . The mains
power cable may not be connected at the base or
switched on.
Are you in range of the base station?
Battery could be low or flat.
If using more than one base station, check that
you are connected to the correct base.
See page 27.
No ring on the handset or base station
The ringer volume may be switched off.
To adjust the ringer volume on the handset, see
page 14; on the base station, see page 14.
Check that the Synergy 1000 is plugged into the
phone socket.
Check that the base station is plugged into the
mains power and switched on.
Handset beeps every 10 seconds during a call
Are the handset batteries low?
Have you subscribed to Call Waiting? It may be
another call coming in. Press the Recall button
to take the new call.
Buzzing noise on my radio, TV, computer or
hearing aid
Sometimes, your Synergy 1000 can interfere
with other electrical equipment, e.g. answering
machines, TV and radio sets, clock radio/alarms
and computers if placed too close. It is
recommended that you place your Synergy 1000
and other Synergy handsets at least one metre
away from such appliances to avoid any risk of
interference.
The charger does not appear to be working
Check that:
• the power adaptor is properly plugged into
the charger;
• your handset has slotted correctly into the
charger.
• the battery is fitted correctly into the handset.
Are you using the correct power adaptor?
Synergy 1000 power supply unit 871340.
Synergy charger power supply unit 871273.
Intercom does not work
Check that you have pressed the Intercom
button followed by the correct handset number.
Cannot adjust options setting in the base
station
Is someone else making changes via another
handset? Have you pressed the ✔ button to
confirm your selection.
Display shows PRESS ✔
The keypad guard is ON. To turn it off, press
the ✔ button then the
O button.
If you are still experiencing difficulty, call the
Synergy Helpline on
0845 650 20 20.
