Synergy 3200 SMS user guide ~ 4th Edition ~ 16th October ’02 ~ 4678
40
General information
Your Synergy 3200 SMS is guaranteed
for a period of 12 months from the date
of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion, the
option to replace the Synergy 3200 SMS
or any component thereof, (other than
the batteries), which is identified as
faulty or below standard, or as a result
of inferior workmanship or materials.
Products over 28 days old from the date
of purchase may be replaced with a
refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12 month
guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover the
batteries and any faults or defects
caused by accidents, misuse, fair wear
and tear, neglect, storm damage,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the
product, prior to returning your product,
please read the Help section beginning
on page 37, or contact the Synergy 3200
Helpline for assistance.
Helpline 08706 058 047, 9am to 5.30pm
Monday to Friday.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions
for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone network.
We recommend that you contact BT’s
approved repair agent, TecLogic on
01672 564444 or a local qualified
repairer.
Instructions for returning the product:
If the Helpline is unable to remedy your
problem they will ask you to return the
product. Where possible, pack the product
in its original packaging. Please remember
to include all parts, including line cords,
power supply units, and the original
batteries. (Please note that we cannot
take responsibility for goods damaged
in transit.) Please obtain and keep proof
of posting from the Post Office.
Guarantee
GENERAL INFORMATION
