Bedienungsanleitung BT Synergy 5100 (Seite 57 von 60) (Englisch)

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If you experience any problems, please call the Helpline on 0800 145 6789* or visit www.bt.com/producthelp

General information

Product disposal instructions

The symbol shown here and on the product means that the

product is classed as Electrical or Electronic Equipment and

should not be disposed with other household or commercial

waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive

(2002/96/EC) has been put in place to recycle products using best

available recovery and recycling techniques to minimize the impact

on the environment, treat any hazardous substances and avoid the

increasing landﬁll.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries

and dispose of them and the product as per your local authority’s

recycling processes. For more information please contact your local

authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms

and conditions of the purchase contract and ensure that this product

is not mixed with other commercial waste for disposal.

Guarantee

Your BT Synergy 5100 is guaranteed for a period of 12 months from

the date of purchase.

Subject to the terms listed below, the guarantee will provide for the

repair of, or at BT’s or its agent’s discretion, the option to replace the

BT Synergy 5100 or any component thereof, (other than batteries),

which is identiﬁed as faulty or below standard, or as a result of

inferior workmanship or materials. Products over 28 days old from

the date of purchase may be replaced with a refurbished or repaired

product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12

month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects caused by

accidents, misuse, fair wear and tear, neglect, tampering with the

equipment, or any attempt at adjustment or repair other than

through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difﬁculty using the product, prior to returning

your product, please read the Help section beginning on page 50

or contact the BT Synergy 5100 Helpdesk for assistance on 0800

145 6789*. Additional answers to Frequently Asked Questions are

available from www.bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will

issue a Fault Reference Authorisation (FRA) number and

instructions for replacement or repair. Please note you will need the

FRA number before returning the product. This does not affect your

statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended,

the repair must meet the approval requirements for connection to

the telephone network. We suggest that you call our recommended

repair agents Discount Communications Ltd on 0800 980 8999.

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BT Synergy 5100 Seite 57

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