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Further damage caused by incorrect user interventions in an attempt to fix the initial fault.
Worsening of the damage due to the continued use of the equipment by the user, once the defect has been noticed.
In the presence of a boiler, any corrosions, incrustations or breaks caused by water flow, condensation, hardness or acidity of
the water, improperly performed descaling treatments, lack of water, mud or limescale deposits.
Inefficiency of chimneys, flues or parts of the plant affecting the equipment.
Damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism, electrical discharges, fires,
faults in the electric and/or hydraulic system.
Failure to have the stove cleaned on an annual basis by an authorised technician or qualified personnel will result in the loss
of the warranty.
Also excluded from this guarantee are:
Parts subject to normal wear such as gaskets, glass, claddings and cast iron grids, painted, chrome-plated or gilded parts,
handles and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from the hearth.
Variations in colour of the painted or ceramic/serpentine parts and craquelure ceramics as they are natural characteristics of
the material and product use.
Masonry work.
Plant parts (if present) not supplied by the manufacturer.
Any technical interventions on the product to eliminate the above-said defects and consequent damages must be agreed upon
with the Technical Assistance Centre, who reserves the right to accept the relative appointment or not. However, said interventions
will not be carried out under warranty but as technical assistance to be granted at part of any eventual and specific agreed condi-
tions and in accordance with the fee in force for the work to be carried out.
The user will also be charged for any costs incurred to remedy the incorrect technical interventions, tampering or damage to the
appliance, not attributable to original faults.
Save for the legal or regulatory limits, the guarantee does not cover the containment of atmospheric and acoustic pollution.
The company declines all liability for any damage which may be caused, directly or indirectly, to persons, animals
or objects as a consequence of non compliance with any prescription specified in the manual, especially warnings
regarding installation, use and maintenance of the appliance.
5.1 PRODUCT PERFORMANCE CHECKS
All our products undergo ITT TESTS carried out by a notified laboratory (system 3) and in accordance with (EU) Regulation number
305/2011 “Construction products”, according to standard EN 14785:2006 (pellets) and “Machinery Directive EN 303-5 (boilers).
In the case of tests for any market surveillance or inspections by third parties, please consider the following warnings:
to reach the declared performance levels, the product must perform an operating cycle of at least 15/20 hours beforehand
• use the average draught of the combustion smoke specified in the “product technical specifications” table
• the type of pellets used must comply with current EN ISO 17225-2 regulations
• the amount of fuel may vary according to the length and calorific value of the fuel. This may require some adjustments to
stay in line with the hourly consumption specified in the product technical specifications” table. A1 pellets ensure an ove-
rall calorific value within tight margins compared to the test pellets used. However, size considerably affects performance,
therefore on average it must
not be less than 24 mm long and with a 6mm diameter
• in the case of a wood-burning product, check the correct residual moisture content of the fuel, which must not be less
than 12% or more than 20%. As the moisture increases, different combustion air settings are required. The settings are to
be carried out via the combustion air register, thereby modifying the mixture between primary and secondary air
• it is required to check the operation of devices that can affect performance (for example air fans or electrical safety devi-
ces) in case of damage due to handling.
• maximum performance can be achieved at the maximum flame and ventilation power.
• strictly comply with the withdrawal points required by regulations both in terms of emissions and temperature.
6 SPARE PARTS
For each repair or adjustment which should be necessary, please contact the dealer where you purchased your stove or your nea-
rest Technical Assistance Service, specifying:
Appliance model
Serial number
Type of problem
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