Bedienungsanleitung Caffitaly S24 (Seite 22 von 24) (Englisch)

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WARRANTY DETAILS

Dear Customer,

Thank you for buying this product. This Machine has been designed and produced

using the best technologies available.

1. Warranty Details:

(a) If your Caffitaly System Machine develops a

fault or defect during the warranty period,

and subject to the terms below, we will repair

it or replace it.

(b) We offer this warranty on top of any

guarantees imposed by the Australian

Competition and Consumer Act 2010

and any other applicable State or Territory

legislation (if your product was purchased in

Australia] and the New Zealand Consumers

Guarantees Act (if your product was

purchased in New Zealand).

date of purchase.

(d) The warranty covers fault or defects in the

product’s materials or manufacturing.

(e) The warranty does not cover:

(f ) Misuse, or use other than in accordance with

the product’s instructions;

(g Negligence on your part;

(h Normal wear and tear; or

(i) Faults or defects caused by third parties,

including work done by unauthorised service

or repair agents.

2. Making a Warranty Claim

(a) To make a claim you should first contact the

Caffitaly System Customer Service Line by

telephone on 02 9846 0307 in Australia or

0800 450 894 in New Zealand and we will

be able to provide you with the appropriate

next steps for service or replacement of

your machine.

b) Before contacting the Caffitaly System

Customer Service Line, please make sure you

have carefully read the Instruction Manual

supplied with the machine.

c) After you have initiated the claim via the

telephone, we may ask you to return the

product to us, as per the address details in

Point 4.

d) You will need to provide your receipt as proof

of purchase in order to make a claim under

the warranty.

e) Once you return the product and lodged a

claim to us, we will assess the claim and let

you know whether it is covered. The decision

whether to repair or replace a product

is at our sole discretion unless there is a

‘major failure’ as defined in the Australian

Consumer Law or New Zealand Consumers

Guarantees Act.

f) If it is covered we will deliver the repaired or

replaced product back to you. We will bear

this cost.

g) If it is not covered, we will deliver the product

back to you and you will bear the transport

cost.

3. General service and repair enquiries

For general service and repair enquiries,

please contact us on the telephone number

below.

4. Roasting Australia Holdings contact details

Roasting Australia Holdings Pty Limited

11 Hoyle Avenue, Castle Hill, NSW 2154

Phone Australia: 02 9846 0307

Phone New Zealand: 0800 450 894

5. Statutory Guarantees

As well as the Roasting Australia Holdings

Pty Limited warranty, our goods come with

guarantees that cannot be excluded under

the Australian Consumer Law and New

Zealand Consumers Guarantees Act . You

are entitled to a replacement or refund for

a major failure and for compensation for

any other reasonably foreseeable loss or

damage. You are also entitled to have the

goods repaired or replaced if the goods fail to

be of acceptable quality and the failure does

not amount to a major failure.

6. Claim Details

If you are making a claim under the warranty

or the statutory guarantees, we will require

the following information from you:

a) Name;

b) Address;

c) Product purchased;

d) Date of purchase;

e) Machine Serial Number;

f) Shop of purchase;

g) Description of the problem.

22.

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Caffitaly S24 Seite 22

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