Bedienungsanleitung Camina-Schmid Ekko-W (Seite 38 von 44) (Englisch)

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General warranty conditions

16. General warranty conditions

This product represents an innovative German quality prod-

uct manufactured by Camina & Schmid Feuerdesign und

Technik GmbH & Co. KG in compliance with the state of the

art. When designing our products, we attach great impor-

tance to good design, high-quality workmanship and perfect

engineering. Should a fault nevertheless occur, the following

is needed to make a claim under warranty:

Warranty conditions

1. Proof of purchase (receipt or invoice) as well the com-

pleted warranty certiﬁcate. The warranty is invalidated

without submission of these documents.

2. The products have been installed and put into operation

by a specialist company in compliance with statutory

provisions.

3. The ﬁreplace, ﬂue gas ducts and associated circuits have

been inspected and, as required, maintained annually.

In this case, conﬁrmation by the specialist company is

required of the maintenance work performed.

4. The specialist company has been informed by the opera-

tor within one week of the problem occurring.

5. The specialist company will send the manufacturer

written notiﬁcation of the complaint. Independent rec-

tiﬁcation of the complaint by the specialist company is

possible with prior written agreement and clariﬁcation of

cost with the manufacturer.

Fault rectiﬁcation – Repair

Functional faults can be rectiﬁed within the factory warranty

under the following conditions:

The ﬁreplace has been installed and connected up with

proper handling and adherence to the applicable Camina &

Schmid Feuerdesign und Technik GmbH & Co. KG installa-

tion regulations and instructions so that the problem can be

clearly identiﬁed as a production or material defect.

Warranty period

Depending on the product, the warranty period for our prod-

ucts starts with delivery of the product from the factory:

5 years: Cast-iron masonry inserts

5 years: Masonry stoves

5 years: Fireplace inserts, ﬁreplace cassette inserts

2 years: Gas ﬁreplace inserts

2 years: Hydronic appliances/hot water top-mounted heat

exchangers

2 years: for the electronic components as well as controls,

such as handles, door hinges, rails

Excluded from the warranty

 Fire box inner linings

 Surfaces and vitroceramic windows

 Seals

 Fragile items

 Parts that come into contact with the ﬁre

 Wear parts

Fire box inner lining

Cracks in the ﬁre box inner lining cannot be prevented due

to the high temperatures in the ﬁreplace and dierent work

under high thermal loading – ultimately these are natural

products (chamotte, vermiculite). The ﬁreplace can continue

to be used without any problems providing no major pieces

have broken o the plates.

A claim can only come into eect for the ﬁre box inner lining

if the plates / mouldings dissolve into sandy or chunky parts

due to poor mass and thus have an adverse impact on the

required protective function.

Permanent colour fastness is excluded with coated and dark

interior lining.

Surfaces and vitroceramic windows

Discolouration of galvanised or painted surfaces, sooty or

annealed vitroceramic windows, and all changes caused by

the eects of too high a heat are exempt from the warranty.

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Camina-Schmid Ekko-W Seite 38

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