Bedienungsanleitung Camina-Schmid Ekko (Seite 39 von 44) (Englisch)

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General warranty conditions

16. General warranty conditions

This product represents an innovative German quality prod-

uct manufactured by Camina & Schmid in compliance with

the state of the art. When designing our products, we attach

great importance to good design, high-quality workmanship

and perfect engineering. Should defects nevertheless occur

on the system that can be proven to be based on material

and/or manufacturing defects, we will rectify them according

to the conditions described below. Legal warranty claims by

the end customer against the seller remain unaected by

these warranty conditions.

Warranty conditions

1. You have proof of purchase (purchase receipt or invoice)

as well as the completed warranty certiﬁcate.

2. The system was purchased by a company in one of the

Member States of the European Union and was operated

by a ﬁrst end customer within a Member State of the

European Union at the time the defects occurred.

3. The product has been installed and put into operation by

a specialist ﬁrm in compliance with the statutory provi-

sions. A relevant commissioning report is available.

4. The installation and connection was carried out prop-

erly and correctly adhering to the applicable Camina

& Schmid installation instructions and operating and

assembly instructions.

5. The ﬁreplace including the ﬂue gas paths have been in-

spected by the specialist ﬁrm and maintained annually as

required. A relevant conﬁrmation document (e.g. main-

tenance log) has been received from the specialist ﬁrm

regarding the maintenance work carried out.

6. The specialist ﬁrm was informed by the operator within

one week of the problem occurring.

7. The specialist ﬁrm will send the manufacturer written

notiﬁcation of the complaint. Independent rectiﬁcation of

the complaint by the specialist company is possible with

prior written agreement and clariﬁcation of cost with the

manufacturer.

Warranty period and limitation period

Depending on the product, the warranty period for our

products starts with delivery of the product from the factory

to the specialist ﬁrm or wholesaler and is:

5 years: cast-iron masonry inserts

5 years: masonry stoves

5 years: ﬁreplace inserts, ﬁreplace cassette inserts

2 years: boiler units/hot water top-mounted heat exchangers

2 years: for the electronic components as well as operating

elements, such as handles, door hinges, rails

The warranty period ends without notice. All claims arising

from a warranty claim shall be limited to six months after the

occurrence of the claim.

Warranty exclusions

The following parts and/or damage are excluded from the

warranty:

 Damage caused by improper installation, use or external

inﬂuences

 Fire box inner linings

 Surfaces and ceramic glass windows

 Seals

 Fragile items

 Parts that come into contact with the ﬁre

 Wear parts

 Costs for testing, measuring and adjustment work

 Reimbursement for indirect or direct consequential

damages

 Maintenance costs

Damage caused by improper installation, use or external

inﬂuences

This includes, for example frost, incorrect storage or trans-

port, external force, unsuitable / lack of fuel

Fire box inner lining

Cracks in the ﬁre box inner lining cannot be prevented due

to the high temperatures in the ﬁreplace and dierent work

under high thermal loading – ultimately these are natural

products (chamotte, vermiculite). The ﬁreplace can continue

to be used without any problems providing no major pieces

have broken o the plates. A warranty claim can only come

into eect for the ﬁre box inner lining if the plates / mould-

ings dissolve into sandy or chunky parts due to poor mass

and thus have an adverse impact on the required protective

function. Permanent colour-fastness is excluded with coated

and dark interior lining.

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Camina-Schmid Ekko Seite 39

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